INCOME TAXES
The components of income tax expense, disaggregated by federal, state and local jurisdictions, were as follows:
For the Years Ended December 31,
(amounts in thousands)202520242023
Current
Federal$52,698 $23,723 $42,485 
State and local22,635 20,324 15,935 
Total current expense75,333 44,047 58,420 
Deferred
Federal(8,727)(1,204)17,478 
State and local(2,263)61 4,699 
Total deferred expense (benefit)(10,990)(1,143)22,177 
Total
Federal 43,971 22,519 59,963 
State and local20,372 20,385 20,634 
Total income tax expense$64,343 $42,904 $80,597 
Customers did not have any income tax expense (benefit) in foreign jurisdictions for the years ended December 31, 2025, 2024 and 2023.
Effective tax rates differ from the federal statutory rate of 21% at December 31, 2025, 2024, and 2023, which was applied to income before income tax expense, due to the following:
For the Years Ended December 31,
202520242023
(dollars in thousands)Amount% of pretax incomeAmount% of pretax incomeAmount% of pretax income
Federal income tax at statutory rate$60,571 21.00 %$47,118 21.00 %$69,455 21.00 %
State and local income tax, net of federal income tax benefit (1)
15,605 5.41 10,656 4.75 16,893 5.11 
Tax credits (2)
Low income housing tax credits (3)
(1,157)(0.40)(1,859)(0.83)241 0.07 
Energy-related tax credits (11,428)(3.96)(17,835)(7.95)(8,450)(2.55)
Other tax credits— — (38)(0.02)— — 
Nontaxable or nondeductible items
Tax-exempt interest, net of disallowance(739)(0.26)(769)(0.34)(769)(0.23)
Bank-owned life insurance (4)
(2,527)(0.88)(2,442)(1.09)1,286 0.39 
Non-deductible executive compensation5,276 1.83 2,572 1.15 1,725 0.52 
FDIC premium limitation2,614 0.91 2,440 1.09 1,604 0.49 
Other354 0.12 138 0.06 83 0.03 
Changes in unrecognized tax benefits510 0.18 4,993 2.23 (785)(0.24)
Other adjustments
Equity-based compensation(4,460)(1.55)(1,888)(0.84)(679)(0.21)
Other(276)(0.09)(182)(0.09)(7)(0.01)
Effective income tax rate$64,343 22.31 %$42,904 19.12 %$80,597 24.37 %
(1)    For the years ended December 31, 2025 and 2024, state taxes in New York and local taxes in New York City made up the majority (greater than 50 percent) of the tax effect of this category. For the year ended December 31, 2023, state taxes in California and New York and local taxes in New York City made up the majority (greater than 50 percent) of the tax effect of this category.
(2)    Tax credits are net of associated investment impacts, such as proportional amortization, tax benefits of flow through losses, and tax basis reductions.
(3)    Low income housing tax credits for the year ended December 31, 2023 includes adjustments related to prior years.
(4)     Bank-owned life insurance for the year ended December 31, 2023 includes tax on the surrender of bank-owned life insurance policies.
Deferred income taxes reflect temporary differences in the recognition of revenue and expenses for tax reporting and financial statement purposes, principally because certain items are recognized in different periods for financial reporting and tax return purposes. The following represents Customers’ deferred tax assets and liabilities as December 31, 2025 and 2024:
December 31,
(amounts in thousands)20252024
Deferred tax assets
Allowance for credit losses on loans and leases$40,470 $35,733 
Impairment losses10,033 — 
Net operating losses460 551 
Compensation and benefits12,646 12,716 
Net deferred loan fees and costs5,186 2,032 
Lease liability10,932 9,951 
Net unrealized losses on securities20,549 34,203 
Accrued severance123 797 
Other reserves9,413 3,364 
Other2,147 4,103 
Total deferred tax assets111,959 103,450 
Deferred tax liabilities
Tax qualified lease adjustments(97,122)(86,522)
Right of use asset(9,000)(9,278)
Net unrealized gains on cash flow hedges(1,065)— 
Other(6,824)(5,974)
Total deferred tax liabilities(114,011)(101,774)
Net deferred tax asset (liability)$(2,052)$1,676 
The net deferred tax asset (liability) is recorded in other assets and other liabilities at December 31, 2025 and 2024.
Customers had approximately $2.2 million of federal net operating loss carryovers subject to the annual limitation under Section 382 of the Code at December 31, 2025, that begin to expire in 2030. At December 31, 2025, Customers had approximately $133.6 million of Pennsylvania net operating loss carryovers for which a deferred tax asset was not established because realization of the loss carryovers was considered remote.
The following table presents changes in unrecognized tax benefits for the years ended December 31, 2025, 2024, and 2023:
For the Years Ended December 31,
(amounts in thousands)202520242023
Balance at January 1
$6,738 $1,796 $4,065 
Increases related to prior year tax positions1,435 4,987 — 
Decreases related to prior year tax positions(134)(104)(1,474)
Increases related to current year tax positions364 289 361 
Settlements— (230)(1,156)
Lapse of statute(1,540)— — 
Balance at December 31
$6,863 $6,738 $1,796 
As of December 31, 2025, all of Customers’ unrecognized tax benefits, if recognized, would impact the effective tax rate. Not included in the table above is $1.8 million of federal income tax benefit on unrecognized state and local tax benefits recognized in deferred taxes. Customers recognizes interest related to unrecognized tax benefits in income tax expense and penalties in other non-interest expense. During the years ended December 31, 2025, 2024 and 2023, Customers recognized $0.5 million, $1.3 million and $0.1 million, respectively, of interest related to unrecognized tax benefits in income tax expense.
The following table presents income taxes paid, net of refunds received, disaggregated by federal, state and local jurisdictions for the years ended December 31, 2025, 2024 and 2023. Customers did not have any income taxes paid to foreign jurisdictions for the years ended December 31, 2025, 2024, and 2023.
For the Years Ended December 31,
(amounts in thousands)202520242023
Federal$16,272 $36,560 $32,365 
State:
California
2,000 *3,232 
New York
7,957 8,307 2,602 
Other
3,625 9,496 5,187 
Total state
13,582 17,803 11,021 
Local:
New York City
6,226 3,210 *
Other
— 20 1,586 
Total local
6,226 3,230 1,586 
Total income taxes paid, net of refunds received
$36,080 $57,593 $44,972 
*    The amount of income taxes paid during the year does not meet the 5% disaggregation threshold.
Customers is subject to U.S. federal income tax as well as income tax in various state and local taxing jurisdictions. Generally, Customers is no longer subject to examination by federal, state and local taxing authorities for years prior to the year ended December 31, 2022, with the exception of California, New York State, and New York City. In 2023, Customers settled the audit examination with New York State for the 2015-2017 tax years and with New York City for the 2016-2018 tax years. In 2025, Customers settled the audit examination with New Jersey for the 2018 tax year. Customers is currently under audit by New York City for the 2019-2021 tax years. Any potential adjustments for open audits have been considered in the balance of unrecognized tax benefits as of December 31, 2025.

Historical Timeline

Fiscal YearFiled
2025Feb 27, 2026Showing above
2024Feb 28, 2025
2023Feb 29, 2024
2022Feb 28, 2023
2021Feb 28, 2022
2020Mar 2, 2021
2019Mar 2, 2020
2018Mar 1, 2019
2017Feb 23, 2018
2016Mar 8, 2017
2015Feb 26, 2016

About Income Taxes Disclosures

The income tax disclosure reveals how much a company actually pays in taxes versus what the statutory rate would predict. Analysts focus on the effective tax rate (ETR) reconciliation, which breaks down every item driving the gap between the 21% federal rate and the company's reported ETR — including R&D credits, foreign rate differentials, and state taxes. Deferred tax assets (DTAs) and their valuation allowances signal management's confidence in future profitability: a rising allowance suggests the company doubts it can use accumulated tax benefits. Uncertain tax benefit (UTB) reserves quantify exposure to IRS challenges on aggressive positions.

Key signals to watch: sudden ETR drops without clear operational reasons, large increases in valuation allowances, growing UTB balances, and significant unremitted foreign earnings. Post-TCJA, pay attention to GILTI and BEAT provisions that affect multinational tax structures. Compare the cash taxes paid (from the cash flow statement) against the income tax provision to gauge earnings quality.