14. Revenue from Contracts with Customers Accounted for in Accordance with ASC 606

The following tables illustrate the disaggregation of revenue from contracts accounted for under ASC 606 with customers according to service type and client type by reportable operating segment.

Revenue by Service Type

 

 

Years Ended December 31,

 

 

 

2024

 

 

2023

 

 

2022

 

(Dollars in millions)

 

Federal Education Loans

 

 

Business Processing

 

 

Total Revenue

 

 

Federal Education Loans

 

 

Business Processing

 

 

Total Revenue

 

 

Federal Education Loans

 

 

Business Processing

 

 

Total Revenue

 

Federal Education Loan
   asset recovery services

 

$

 

 

$

 

 

$

 

 

$

 

 

$

 

 

$

 

 

$

2

 

 

$

 

 

$

2

 

Government services

 

 

 

 

 

183

 

 

 

183

 

 

 

 

 

 

200

 

 

 

200

 

 

 

 

 

 

187

 

 

 

187

 

Healthcare services

 

 

 

 

 

88

 

 

 

88

 

 

 

 

 

 

121

 

 

 

121

 

 

 

 

 

 

143

 

 

 

143

 

Total

 

$

 

 

$

271

 

 

$

271

 

 

$

 

 

$

321

 

 

$

321

 

 

$

2

 

 

$

330

 

 

$

332

 

Revenue by Client Type

 

 

Years Ended December 31,

 

 

 

2024

 

 

2023

 

 

2022

 

(Dollars in millions)

 

Federal Education Loans

 

 

Business Processing

 

 

Total Revenue

 

 

Federal Education Loans

 

 

Business Processing

 

 

Total Revenue

 

 

Federal Education Loans

 

 

Business Processing

 

 

Total Revenue

 

Federal government

 

$

 

 

$

41

 

 

$

41

 

 

$

 

 

$

62

 

 

$

62

 

 

$

 

 

$

8

 

 

$

8

 

Guarantor agencies

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2

 

 

 

 

 

 

2

 

State and local
   government

 

 

 

 

 

73

 

 

 

73

 

 

 

 

 

 

68

 

 

 

68

 

 

 

 

 

 

116

 

 

 

116

 

Tolling authorities

 

 

 

 

 

69

 

 

 

69

 

 

 

 

 

 

70

 

 

 

70

 

 

 

 

 

 

63

 

 

 

63

 

Hospitals and other
   healthcare providers

 

 

 

 

 

88

 

 

 

88

 

 

 

 

 

 

121

 

 

 

121

 

 

 

 

 

 

143

 

 

 

143

 

Total

 

$

 

 

$

271

 

 

$

271

 

 

$

 

 

$

321

 

 

$

321

 

 

$

2

 

 

$

330

 

 

$

332

 

As of December 31, 2024, 2023, and 2021 there was $39 million, $95 million, and $67 million, respectively, of net accounts receivable related to these contracts. Navient had no material contract assets or contract liabilities.

Historical Timeline

Fiscal YearFiled
2024Feb 27, 2025Showing above
2023Feb 26, 2024
2022Feb 24, 2023
2021Feb 25, 2022
2020Feb 26, 2021
2019Feb 27, 2020
2018Feb 26, 2019

About Revenue Disclosures

Revenue disclosures under ASC 606 explain how a company identifies performance obligations, allocates transaction prices, and determines when revenue is recognized. This section is essential for understanding whether reported revenue reflects genuine economic activity or aggressive accounting choices. Analysts examine the mix of point-in-time versus over-time recognition, which directly affects revenue timing and comparability.

Key signals: rising contract liabilities (deferred revenue) suggest strong future revenue visibility, while declining contract assets may indicate slowing project milestones. Watch for variable consideration estimates — rebates, returns, and performance bonuses that require management judgment. Significant changes in disaggregated revenue by geography or product line can reveal shifting business mix before it appears in headline numbers. Compare revenue growth against contract liability growth to assess sustainability, and scrutinize any changes in the timing of recognition that coincide with earnings pressure.