TTEC Holdings, Inc.

Listed Company

TTECCIK 0001013880NasdaqAcceleratedSmaller ReportingServices-Help Supply ServicesTexasFY ends Dec 31

Period

FY 2025

Revenue

$2.14B

Net Income

$-192.47M

Total Assets

$1.50B

Equity

$112.90M

Shares Out

48.57M

Op. Cash Flow

$121.08M

Business

TTEC Holdings, Inc. is a global customer experience (CX) outsourcing partner that designs, builds, and operates technology-enabled customer experiences for marquee, high-growth and public sector clients. The company offers CX technology and data-driven digital solutions, including contact center services, CRM integration, AI and analytics, managed services, professional services, CX consulting, IP and software, omnichannel customer care, acquisition and retention services, tech support, fraud mitigation and back-office solutions. It operates through two segments: TTEC Digital (CX technology, professional and managed services) and TTEC Engage (operational CX and managed BPO services). TTEC delivers onshore, nearshore and offshore services across multiple countries and serves enterprise, SMB and public sector clients through direct and partner channels.

Summary from filing dated 2025-02-27

Financials

Consolidated Statement of Income

Year Ended · In millions, except per-share amounts

Concept	FY 2025 2025-12-31	FY 2024 2024-12-31	FY 2023 2023-12-31	FY 2022 2022-12-31	FY 2021 2021-12-31
Revenue.	2,137	2,208	2,463	2,444	2,273
Cost of Goods and Service, Excluding Depreciation, Depletion, and Amortization	1,671	1,736	1,933	1,857	1,704
Selling, General and Administrative Expense	280	293	291	287	240
Depreciation, Depletion and Amortization, Nonproduction	90	98	101	112	97
Restructuring Charges	6	10	8	6	4
Asset Impairment Charges	207	244	12	14	11
Total operating expenses	2,254	2,381	2,345	2,275	2,056
Income from operations	−117	−174	118	169	217
Investment Income, Interest	9	3	5	2	761,000
Interest expense	−72	−84	−78	−36	—
Other income (expense), net	9	19	−4	10	2
Total other income (expense)	−53	−63	−77	−24	−9
Income before income taxes	−170	−237	41	144	208
Benefit from (provision for) income taxes	−15	−74	−22	−27	−50
Net income	−185	−311	18	117	158
Net income attributable to noncontrolling interest	−7	−10	−10	−14	−17
Net income (loss) attributable to TTEC stockholders	−192	−321	8	103	141
Other Comprehensive Income (Loss), Foreign Currency Transaction and Translation Adjustment, Net of Tax	22	−31	31	−29	−18
Other Comprehensive Income (Loss), Cash Flow Hedge, Gain (Loss), after Reclassification, before Tax	4	−12	8	178,000	−11
Derivative valuation, tax effect	—	—	−2	−49,000	3
Other, net of tax	−72,000	330,000	−391,000	183,000	−391,000
Total other comprehensive income (loss)	26	−42	37	−28	−26
Total comprehensive income (loss)	−159	−353	55	89	132
Less: Comprehensive income attributable to noncontrolling interest	−8	−10	−10	−13	−12
Comprehensive income (loss) attributable to TTEC stockholders	−167	−363	45	76	120
Weighted Average Number of Shares Outstanding, Basic	48	48	47	47	47
Weighted Average Number of Shares Outstanding, Diluted	48	48	47	47	47
Basic	−3.99	−6.74	0.18	2.19	3.01
Diluted	−3.99	−6.74	0.18	2.18	2.97

Consolidated Balance Sheet

As of · In millions, except per-share amounts

Concept	FY 2025 2025-12-31	FY 2024 2024-12-31	FY 2023 2023-12-31	FY 2022 2022-12-31	FY 2021 2021-12-31
Cash and Cash Equivalents, at Carrying Value	83	85	173	153	158
Accounts Receivable, after Allowance for Credit Loss, Current	456	453	395	418	357
Prepaid Expense and Other Assets, Current	124	93	95	133	134
Income Taxes Receivable, Current	11	22	19	46	48
Total current assets	673	652	681	750	698
Property, Plant, and Equipment and Finance Lease Right-of-Use Asset, after Accumulated Depreciation and Amortization	112	132	191	183	168
Operating lease assets	86	91	122	92	90
Goodwill	369	571	809	808	739
Deferred tax assets, net	7	8	38	19	11
Other intangible assets, net	134	165	198	234	212
Income Taxes Receivable, Noncurrent	9	32	45	—	—
Other long-term assets	110	101	102	68	77
Total long-term assets	826	1,101	1,504	1,404	1,299
Total assets	1,499	1,753	2,186	2,154	1,997
Accounts payable	73	84	97	94	70
Employee-related Liabilities, Current	155	138	146	145	156
Other accrued expenses	20	23	32	34	63
Accrued Income Taxes, Current	12	3	5	7	9
Deferred revenue	59	65	81	88	96
Current operating lease liabilities	34	33	38	35	44
Other Liabilities, Current	3	8	4	8	5
Total current liabilities	356	354	403	411	444
Long-Term Line of Credit, Noncurrent	905	975	995	960	791
Deferred tax liabilities, net	1	17	3	4	5
Accrued Income Taxes, Noncurrent	0	0	0	9	17
Non-current operating lease liabilities	61	71	97	70	64
Other long-term liabilities	63	68	72	66	80
Total long-term liabilities	1,030	1,131	1,167	1,109	958
Total liabilities	1,386	1,485	1,570	1,520	1,402
Preferred Stock, Value, Issued	0	0	0	0	0
Common Stock, Value, Outstanding	486,000	477,000	474,000	472,000	470,000
Additional Paid in Capital	432	420	407	368	361
Treasury stock at cost: 34,328,112 and 34,328,112 shares as of December 31, 2025 and December 31, 2024, respectively	−585	−585	−590	−593	−597
Accumulated other comprehensive income (loss)	−107	−132	−90	−126	−98
Retained Earnings (Accumulated Deficit)	354	547	870	911	856
Noncontrolling interest	18	18	17	18	16
Total stockholders' equity	113	268	616	578	538
Total liabilities and stockholders' equity and mezzanine equity	1,499	1,753	2,186	2,154	1,997

Consolidated Statement of Cash Flows

Year Ended · In millions, except per-share amounts

Concept	FY 2025 2025-12-31	FY 2024 2024-12-31	FY 2023 2023-12-31	FY 2022 2022-12-31	FY 2021 2021-12-31
Amortization of contract acquisition costs	1	2	2	2	983,000
Amortization of Debt Issuance Costs	2	2	1	1	1
Imputed interest expense and fair value adjustments to contingent consideration	0	−1	8	2	1
Accounts Receivable, Credit Loss Expense (Reversal)	980,000	4	2	9	−350,000
(Gain) loss on disposal of assets	1	−13	2	2	1
Loss on dissolution of subsidiary	517,000	0	301,000	0	0
Deferred Income Tax Expense (Benefit)	−17	59	−8	−11	831,000
Excess tax benefit from equity-based awards	2	4	2	−1	−5
Share-Based Payment Arrangement, Noncash Expense	13	19	22	18	16
(Gain) loss on foreign currency derivatives	−230,000	384,000	−3,000	−7,000	−213,000
Accounts receivable	2	−66	22	−75	40
Prepaids and other assets	37	−17	9	44	18
Increase (Decrease) in Accounts Payable and Accrued Liabilities	25	−43	10	−13	−17
Deferred revenue and other liabilities	−59	−38	−59	−84	−72
Net cash (used in) provided by operating activities	121	−59	145	137	251
Proceeds from Sale of Productive Assets	4	46	261,000	229,000	93,000
Purchases of property, plant and equipment	−38	−45	−68	−84	−60
Net cash used in investing activities	−34	477,000	−68	−226	−542
Proceeds from (Repayments of) Lines of Credit	−70	−20	35	169	406
Payments on other debt	−2	−2	−2	−3	−7
Payments of contingent consideration and hold back payments to acquisitions	0	0	−38	−10	−12
Dividends paid to shareholders	0	−3	−49	−48	−42
Payments to noncontrolling interest	−8	−9	−11	−12	−11
Tax payments related to issuance of restricted stock units	−1	−1	−3	−7	−11
Payments of debt issuance costs	−1	−3	0	0	−4
Net cash (used in) provided by financing activities	−83	−38	−68	89	320
Effect of exchange rate changes on cash, cash equivalents and restricted cash	−6	8	−2	−13	−7
Increase (decrease) in cash, cash equivalents and restricted cash	−2	−89	7	−14	22
Interest Paid, Excluding Capitalized Interest, Operating Activities	69	82	77	35	11
Income Taxes Paid	25	44	46	43	71
Acquisition of long lived assets through finance leases	2	886,000	3	461,000	912,000
Acquisition of equipment through increase in accounts payable, net	−2	−3	3	3	−2

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