TTEC Holdings, Inc.
Business
TTEC Holdings, Inc. is a global customer experience technology and services outsourcing partner that designs, builds, and operates AI-enabled customer experiences for enterprise and public sector clients. The company provides CX technology platforms, managed services, and business process outsourcing through TTEC Digital, which offers cloud and premise-based software solutions, and TTEC Engage, which delivers omnichannel customer care, acquisition, tech support, fraud mitigation, and back-office services across 22 countries.
Summary from 10-K filed 2026-02-26
Financials
Consolidated Statement of Income
| Concept | Trend | FY 2025 2025-12-31 | FY 2024 2024-12-31 | FY 2023 2023-12-31 | FY 2022 2022-12-31 | FY 2021 2021-12-31 |
|---|---|---|---|---|---|---|
| Revenue. | 2,137 | 2,208 | 2,463 | 2,444 | 2,273 | |
| Cost of Goods and Service, Excluding Depreciation, Depletion, and Amortization | 1,671 | 1,736 | 1,933 | 1,857 | 1,704 | |
| Selling, General and Administrative Expense | 280 | 293 | 291 | 287 | 240 | |
| Depreciation, Depletion and Amortization, Nonproduction | 90 | 98 | 101 | 112 | 97 | |
| Restructuring Charges | 6 | 10 | 8 | 6 | 4 | |
| Asset Impairment Charges | 207 | 244 | 12 | 14 | 11 | |
| Total operating expenses | 2,254 | 2,381 | 2,345 | 2,275 | 2,056 | |
| Income from operations | −117 | −174 | 118 | 169 | 217 | |
| Investment Income, Interest | 9 | 3 | 5 | 2 | 761,000 | |
| Interest expense | −72 | −84 | −78 | −36 | — | |
| Other income (expense), net | 9 | 19 | −4 | 10 | 2 | |
| Total other income (expense) | −53 | −63 | −77 | −24 | −9 | |
| Income before income taxes | −170 | −237 | 41 | 144 | 208 | |
| Benefit from (provision for) income taxes | −15 | −74 | −22 | −27 | −50 | |
| Net income | −185 | −311 | 18 | 117 | 158 | |
| Net income attributable to noncontrolling interest | −7 | −10 | −10 | −14 | −17 | |
| Net income (loss) attributable to TTEC stockholders | −192 | −321 | 8 | 103 | 141 | |
| Other Comprehensive Income (Loss), Foreign Currency Transaction and Translation Adjustment, Net of Tax | 22 | −31 | 31 | −29 | −18 | |
| Other Comprehensive Income (Loss), Cash Flow Hedge, Gain (Loss), after Reclassification, before Tax | 4 | −12 | 8 | 178,000 | −11 | |
| Derivative valuation, tax effect | — | — | −2 | −49,000 | 3 | |
| Other, net of tax | −72,000 | 330,000 | −391,000 | 183,000 | −391,000 | |
| Total other comprehensive income (loss) | 26 | −42 | 37 | −28 | −26 | |
| Total comprehensive income (loss) | −159 | −353 | 55 | 89 | 132 | |
| Less: Comprehensive income attributable to noncontrolling interest | −8 | −10 | −10 | −13 | −12 | |
| Comprehensive income (loss) attributable to TTEC stockholders | −167 | −363 | 45 | 76 | 120 | |
| Weighted Average Number of Shares Outstanding, Basic | 48 | 48 | 47 | 47 | 47 | |
| Weighted Average Number of Shares Outstanding, Diluted | 48 | 48 | 47 | 47 | 47 | |
| Basic | −3.99 | −6.74 | 0.18 | 2.19 | 3.01 | |
| Diluted | −3.99 | −6.74 | 0.18 | 2.18 | 2.97 |
Consolidated Balance Sheet
| Concept | Trend | FY 2025 2025-12-31 | FY 2024 2024-12-31 | FY 2023 2023-12-31 | FY 2022 2022-12-31 | FY 2021 2021-12-31 |
|---|---|---|---|---|---|---|
| Cash and Cash Equivalents, at Carrying Value | 83 | 85 | 173 | 153 | 158 | |
| Accounts Receivable, after Allowance for Credit Loss, Current | 456 | 453 | 395 | 418 | 357 | |
| Prepaid Expense and Other Assets, Current | 124 | 93 | 95 | 133 | 134 | |
| Income Taxes Receivable, Current | 11 | 22 | 19 | 46 | 48 | |
| Total current assets | 673 | 652 | 681 | 750 | 698 | |
| Property, Plant, and Equipment and Finance Lease Right-of-Use Asset, after Accumulated Depreciation and Amortization | 112 | 132 | 191 | 183 | 168 | |
| Operating lease assets | 86 | 91 | 122 | 92 | 90 | |
| Goodwill | 369 | 571 | 809 | 808 | 739 | |
| Deferred tax assets, net | 7 | 8 | 38 | 19 | 11 | |
| Other intangible assets, net | 134 | 165 | 198 | 234 | 212 | |
| Income Taxes Receivable, Noncurrent | 9 | 32 | 45 | — | — | |
| Other long-term assets | 110 | 101 | 102 | 68 | 77 | |
| Total long-term assets | 826 | 1,101 | 1,504 | 1,404 | 1,299 | |
| Total assets | 1,499 | 1,753 | 2,186 | 2,154 | 1,997 | |
| Accounts payable | 73 | 84 | 97 | 94 | 70 | |
| Employee-related Liabilities, Current | 155 | 138 | 146 | 145 | 156 | |
| Other accrued expenses | 20 | 23 | 32 | 34 | 63 | |
| Accrued Income Taxes, Current | 12 | 3 | 5 | 7 | 9 | |
| Deferred revenue | 59 | 65 | 81 | 88 | 96 | |
| Current operating lease liabilities | 34 | 33 | 38 | 35 | 44 | |
| Other Liabilities, Current | 3 | 8 | 4 | 8 | 5 | |
| Total current liabilities | 356 | 354 | 403 | 411 | 444 | |
| Long-Term Line of Credit, Noncurrent | 905 | 975 | 995 | 960 | 791 | |
| Deferred tax liabilities, net | 1 | 17 | 3 | 4 | 5 | |
| Accrued Income Taxes, Noncurrent | 0 | 0 | 0 | 9 | 17 | |
| Non-current operating lease liabilities | 61 | 71 | 97 | 70 | 64 | |
| Other long-term liabilities | 63 | 68 | 72 | 66 | 80 | |
| Total long-term liabilities | 1,030 | 1,131 | 1,167 | 1,109 | 958 | |
| Total liabilities | 1,386 | 1,485 | 1,570 | 1,520 | 1,402 | |
| Preferred Stock, Value, Issued | 0 | 0 | 0 | 0 | 0 | |
| Common Stock, Value, Outstanding | 486,000 | 477,000 | 474,000 | 472,000 | 470,000 | |
| Additional Paid in Capital | 432 | 420 | 407 | 368 | 361 | |
| Treasury stock at cost: 34,328,112 and 34,328,112 shares as of December 31, 2025 and December 31, 2024, respectively | −585 | −585 | −590 | −593 | −597 | |
| Accumulated other comprehensive income (loss) | −107 | −132 | −90 | −126 | −98 | |
| Retained Earnings (Accumulated Deficit) | 354 | 547 | 870 | 911 | 856 | |
| Noncontrolling interest | 18 | 18 | 17 | 18 | 16 | |
| Total stockholders' equity | 113 | 268 | 616 | 578 | 538 | |
| Total liabilities and stockholders' equity and mezzanine equity | 1,499 | 1,753 | 2,186 | 2,154 | 1,997 |
Consolidated Statement of Cash Flows
| Concept | Trend | FY 2025 2025-12-31 | FY 2024 2024-12-31 | FY 2023 2023-12-31 | FY 2022 2022-12-31 | FY 2021 2021-12-31 |
|---|---|---|---|---|---|---|
| Amortization of contract acquisition costs | 1 | 2 | 2 | 2 | 983,000 | |
| Amortization of Debt Issuance Costs | 2 | 2 | 1 | 1 | 1 | |
| Imputed interest expense and fair value adjustments to contingent consideration | 0 | −1 | 8 | 2 | 1 | |
| Accounts Receivable, Credit Loss Expense (Reversal) | 980,000 | 4 | 2 | 9 | −350,000 | |
| (Gain) loss on disposal of assets | 1 | −13 | 2 | 2 | 1 | |
| Loss on dissolution of subsidiary | 517,000 | 0 | 301,000 | 0 | 0 | |
| Deferred Income Tax Expense (Benefit) | −17 | 59 | −8 | −11 | 831,000 | |
| Excess tax benefit from equity-based awards | 2 | 4 | 2 | −1 | −5 | |
| Share-Based Payment Arrangement, Noncash Expense | 13 | 19 | 22 | 18 | 16 | |
| (Gain) loss on foreign currency derivatives | −230,000 | 384,000 | −3,000 | −7,000 | −213,000 | |
| Accounts receivable | 2 | −66 | 22 | −75 | 40 | |
| Prepaids and other assets | 37 | −17 | 9 | 44 | 18 | |
| Increase (Decrease) in Accounts Payable and Accrued Liabilities | 25 | −43 | 10 | −13 | −17 | |
| Deferred revenue and other liabilities | −59 | −38 | −59 | −84 | −72 | |
| Net cash (used in) provided by operating activities | 121 | −59 | 145 | 137 | 251 | |
| Proceeds from Sale of Productive Assets | 4 | 46 | 261,000 | 229,000 | 93,000 | |
| Purchases of property, plant and equipment | −38 | −45 | −68 | −84 | −60 | |
| Net cash used in investing activities | −34 | 477,000 | −68 | −226 | −542 | |
| Proceeds from (Repayments of) Lines of Credit | −70 | −20 | 35 | 169 | 406 | |
| Payments on other debt | −2 | −2 | −2 | −3 | −7 | |
| Payments of contingent consideration and hold back payments to acquisitions | 0 | 0 | −38 | −10 | −12 | |
| Dividends paid to shareholders | 0 | −3 | −49 | −48 | −42 | |
| Payments to noncontrolling interest | −8 | −9 | −11 | −12 | −11 | |
| Tax payments related to issuance of restricted stock units | −1 | −1 | −3 | −7 | −11 | |
| Payments of debt issuance costs | −1 | −3 | 0 | 0 | −4 | |
| Net cash (used in) provided by financing activities | −83 | −38 | −68 | 89 | 320 | |
| Effect of exchange rate changes on cash, cash equivalents and restricted cash | −6 | 8 | −2 | −13 | −7 | |
| Increase (decrease) in cash, cash equivalents and restricted cash | −2 | −89 | 7 | −14 | 22 | |
| Interest Paid, Excluding Capitalized Interest, Operating Activities | 69 | 82 | 77 | 35 | 11 | |
| Income Taxes Paid | 25 | 44 | 46 | 43 | 71 | |
| Acquisition of long lived assets through finance leases | 2 | 886,000 | 3 | 461,000 | 912,000 | |
| Acquisition of equipment through increase in accounts payable, net | −2 | −3 | 3 | 3 | −2 |
Filings
Material Events
Insiders
Institutional Holders
Frequently asked questions
What is TTEC Holdings, Inc.'s CIK number?
TTEC Holdings, Inc.'s SEC CIK number is 0001013880 (1013880). The CIK (Central Index Key) is the permanent identifier the SEC assigns to every EDGAR filer — unlike a ticker symbol, it never changes.
Where can I find TTEC Holdings, Inc.'s SEC filings?
All of TTEC Holdings, Inc.'s EDGAR filings — 10-K annual reports, 10-Q quarterly reports, 8-K material events, and insider transactions — are listed on this page, sourced live from SEC EDGAR.
When did TTEC Holdings, Inc. last report earnings?
TTEC Holdings, Inc. (TTEC) most recently filed an earnings 8-K with the SEC on May 7, 2026, furnishing its results under Item 2.02 (Results of Operations and Financial Condition). The earnings press release is attached to that filing (accession 0001104659-26-057197). This is TTEC Holdings, Inc.'s most recent earnings filing of record — not a forecast of its next earnings date.
What is TTEC Holdings, Inc.'s most recent earnings 8-K?
TTEC Holdings, Inc.'s latest earnings 8-K (Item 2.02) was filed May 7, 2026 under accession 0001104659-26-057197. It carries the quarterly or annual earnings press release — the earliest official, SEC-filed version of the results.
View TTEC Holdings, Inc.'s latest earnings 8-K →
Look up any company's CIK number →