EGAIN Corp
Business
eGain Corp provides AI-powered SaaS solutions for customer experience automation, including AI agents, knowledge hubs, and omnichannel conversation platforms. The company sells cloud-based software to large enterprises through direct sales and partner channels, primarily targeting contact centers seeking to improve customer service while reducing operational costs. eGain operates in North America and Europe, with additional presence in the United Kingdom and India, serving customers across financial services, healthcare, insurance, and government sectors.
Summary from 10-K filed 2025-09-12
Financials
Consolidated Statement of Income
| Concept | Trend | FY 2025 2025-06-30 | FY 2024 2024-06-30 | FY 2023 2023-06-30 | FY 2022 2022-06-30 | FY 2021 2021-06-30 |
|---|---|---|---|---|---|---|
| Revenue | 88 | 93 | 98 | 92 | 78 | |
| Cost of revenue | 26 | 28 | 27 | 25 | 19 | |
| Gross profit | 62 | 65 | 71 | 67 | 59 | |
| Research and development | 30 | 27 | 27 | 24 | 18 | |
| Sales and marketing | 19 | 22 | 32 | 34 | 26 | |
| General and administrative | 9 | 10 | 10 | 11 | 8 | |
| Total operating expenses | 58 | 59 | 69 | 70 | 52 | |
| Income from operations | 4 | 6 | 1 | −2 | 7 | |
| Interest income, net | 2 | 4 | 2 | 94,000 | 13,000 | |
| Other expense, net | −1 | −51,000 | −434,000 | 838,000 | −559,000 | |
| Income before income tax benefit (provision) | 6 | 10 | 3 | −1 | 7 | |
| Benefit from (provision for) income taxes | 27 | −2 | −1 | −1 | 166,000 | |
| Net income | 32 | 8 | 2 | −2 | 7 | |
| Basic (in dollars per share) | 1.15 | 0.25 | 0.07 | −0.08 | 0.22 | |
| Diluted (in dollars per share) | 1.13 | 0.25 | 0.06 | −0.08 | 0.21 | |
| Basic (in shares) | 28 | 31 | 32 | 32 | 31 | |
| Diluted (in shares) | 29 | 31 | 33 | 32 | 33 |
Consolidated Balance Sheet
| Concept | Trend | FY 2025 2025-06-30 | FY 2024 2024-06-30 | FY 2023 2023-06-30 | FY 2022 2022-06-30 | FY 2021 2021-06-30 |
|---|---|---|---|---|---|---|
| Cash and cash equivalents | 63 | 70 | 73 | 72 | 63 | |
| Restricted cash | 8,000 | 8,000 | 7,000 | 7,000 | 7,000 | |
| Accounts receivable, less provision for credit losses of $7 and $59 as of June 30, 2025 and 2024, respectively | 33 | 32 | 32 | 27 | 26 | |
| Costs capitalized to obtain revenue contracts, net | 1 | 1 | 1 | 1 | 1 | |
| Prepaid expenses | 3 | 3 | 2 | 3 | 3 | |
| Other current assets | 886,000 | 1 | 1 | 895,000 | 778,000 | |
| Total current assets | 101 | 107 | 110 | 104 | 95 | |
| Property and equipment, net | 670,000 | 441,000 | 633,000 | 831,000 | 705,000 | |
| Operating lease right-of-use assets | 4 | 4 | 3 | 4 | 2 | |
| Costs capitalized to obtain revenue contracts, net of current portion | 1 | 2 | 2 | 3 | 3 | |
| Goodwill | 13 | 13 | 13 | 13 | 13 | |
| Other assets, net | 29 | 2 | 1 | 871,000 | 1 | |
| Total assets | 148 | 128 | 130 | 126 | 115 | |
| Accounts payable | 3 | 3 | 2 | 2 | 3 | |
| Accrued compensation | 7 | 8 | 8 | 9 | 8 | |
| Accrued liabilities | 3 | 5 | 5 | 5 | 4 | |
| Operating lease liabilities | 1 | 1 | 832,000 | 1 | 1 | |
| Deferred revenue | 49 | 46 | 48 | 46 | 46 | |
| Total current liabilities | 62 | 63 | 64 | 62 | 64 | |
| Deferred revenue, net of current portion | 2 | 3 | 2 | 4 | 3 | |
| Operating lease liabilities, net of current portion | 2 | 3 | 2 | 3 | 797,000 | |
| Other long-term liabilities | 908,000 | 871,000 | 836,000 | 808,000 | 832,000 | |
| Total liabilities | 67 | 69 | 68 | 69 | 69 | |
| Commitments and contingencies (Notes 7 and 8) | — | — | — | — | — | |
| Common stock, $0.001 par value per share - authorized: 60,000 shares; issued: 33,237 and 32,698 shares; outstanding: 27,083 and 29,160 shares as of June 30, 2025 and 2024, respectively. | 33,000 | 33,000 | 32,000 | 32,000 | 31,000 | |
| Additional paid-in capital | 411 | 407 | 401 | 393 | 378 | |
| Treasury stock, at cost: 6,154 and 3,538 common shares as of June 30, 2025 and 2024, respectively. | −39 | −23 | −6 | — | — | |
| Notes receivable from stockholders | — | −21,000 | −97,000 | −95,000 | −92,000 | |
| Accumulated other comprehensive loss | −336,000 | −2 | −2 | −3 | −1 | |
| Accumulated deficit | −291 | −324 | −331 | −334 | −331 | |
| Total stockholders' equity | 81 | 58 | 62 | 57 | 46 | |
| Total liabilities and stockholders' equity | 148 | 128 | 130 | 126 | 115 |
Consolidated Statement of Cash Flows
| Concept | Trend | FY 2025 2025-06-30 | FY 2024 2024-06-30 | FY 2023 2023-06-30 | FY 2022 2022-06-30 | FY 2021 2021-06-30 |
|---|---|---|---|---|---|---|
| Net income | 32 | 8 | 2 | −2 | 7 | |
| Amortization of costs capitalized to obtain revenue contracts | 1 | 1 | 2 | 1 | 1 | |
| Amortization of right-of-use assets | 1 | 1 | 1 | 1 | 2 | |
| Depreciation and amortization | 340,000 | 387,000 | 490,000 | 478,000 | 428,000 | |
| Provision for credit losses | 63,000 | 93,000 | 260,000 | 68,000 | 400,000 | |
| Deferred income taxes | −27 | 91,000 | −584,000 | 292,000 | −341,000 | |
| Stock-based compensation | 2 | 5 | 6 | 11 | 2 | |
| Gain on disposal of property and equipment | −5,000 | — | −9,000 | — | −1,000 | |
| Write-off on stockholder's notes | 21,000 | — | — | — | — | |
| Accounts receivable | −437,000 | −261,000 | −5 | −2 | −3 | |
| Costs capitalized to obtain revenue contracts | −865,000 | −917,000 | −462,000 | −2 | −2 | |
| Prepaid expenses | 96,000 | −453,000 | 164,000 | 357,000 | −483,000 | |
| Other current assets | 307,000 | 67,000 | −384,000 | −149,000 | −151,000 | |
| Other non-current assets | 166,000 | −317,000 | 71,000 | −20,000 | 79,000 | |
| Accounts payable | −144,000 | 682,000 | 326,000 | −1 | 626,000 | |
| Accrued compensation | −982,000 | −46,000 | −1 | 559,000 | 282,000 | |
| Accrued liabilities | −3 | −306,000 | 405,000 | 825,000 | 738,000 | |
| Deferred revenue | 329,000 | −578,000 | −60,000 | 2 | 7 | |
| Operating lease liabilities | −892,000 | −936,000 | −1 | −1 | −2 | |
| Other long-term liabilities | 15,000 | 42,000 | 29,000 | 42,000 | 100,000 | |
| Net cash provided by operating activities | 5 | 12 | 5 | 8 | 14 | |
| Purchases of property and equipment | −565,000 | −198,000 | −288,000 | −628,000 | −402,000 | |
| Net cash used in investing activities | −565,000 | −198,000 | −288,000 | −628,000 | −402,000 | |
| Interest on stockholder notes | — | −1,000 | — | — | — | |
| Repayment of stockholder notes | — | 77,000 | — | — | — | |
| Proceeds from exercise of stock options | 575,000 | 862,000 | 610,000 | 2 | 1 | |
| Proceeds from employee stock purchase plan | 813,000 | 939,000 | 1 | 1 | 1 | |
| Repurchases of common stock | −16 | −17 | −6 | — | — | |
| Net cash used in financing activities | −14 | −15 | −4 | 3 | 2 | |
| Effect of exchange rate differences on cash and cash equivalents | 3 | −62,000 | 774,000 | −2 | — | |
| Net decrease in cash, cash equivalents and restricted cash | −7 | −3 | 1 | 9 | 17 | |
| Cash paid for taxes | 1 | 2 | 2 | 400,000 | 221,000 | |
| ROU assets and lease liabilities recognized from lease modification | 677,000 | 2 | 91,000 | 3 | 779,000 | |
| Purchases of equipment through trade accounts payable | 27,000 | — | — | — | — |
Filings
Material Events
Insiders
Institutional Holders
Frequently asked questions
What is EGAIN Corp's CIK number?
EGAIN Corp's SEC CIK number is 0001066194 (1066194). The CIK (Central Index Key) is the permanent identifier the SEC assigns to every EDGAR filer — unlike a ticker symbol, it never changes.
Where can I find EGAIN Corp's SEC filings?
All of EGAIN Corp's EDGAR filings — 10-K annual reports, 10-Q quarterly reports, 8-K material events, and insider transactions — are listed on this page, sourced live from SEC EDGAR.
When did EGAIN Corp last report earnings?
EGAIN Corp (EGAN) most recently filed an earnings 8-K with the SEC on May 14, 2026, furnishing its results under Item 2.02 (Results of Operations and Financial Condition). The earnings press release is attached to that filing (accession 0001066194-26-000011). This is EGAIN Corp's most recent earnings filing of record — not a forecast of its next earnings date.
What is EGAIN Corp's most recent earnings 8-K?
EGAIN Corp's latest earnings 8-K (Item 2.02) was filed May 14, 2026 under accession 0001066194-26-000011. It carries the quarterly or annual earnings press release — the earliest official, SEC-filed version of the results.
View EGAIN Corp's latest earnings 8-K →
Look up any company's CIK number →