Five9, Inc.

Listed Company

FIVNCIK 0001288847NasdaqLarge AcceleratedServices-Computer Processing & Data PreparationDelawareFY ends Dec 31

Period

FY 2025

Revenue

$1.15B

Net Income

$39.42M

Total Assets

$1.79B

Equity

$785.82M

Shares Out

76.56M

Op. Cash Flow

$226.21M

Business

Five9, Inc. provides intelligent cloud software for contact centers, enabling organizations to transform contact centers into customer experience platforms. It offers an Intelligent CX Platform and automation capabilities including AI-infused IVA, Agent Assist, AI Insights, AI Summaries, AI Agents, WEM, WFA, omnichannel routing, telephony and revenue execution applications. The company operates a single reportable segment delivering a unified, multi-tenant SaaS contact center suite with integrations and professional services for implementation and optimization. Five9 sells globally via direct field and telesales teams, technology partners, system integrators, distributors and APIs to customers across multiple industries.

Summary from filing dated 2025-02-21

Financials

Consolidated Statement of Income

Year Ended · In millions, except per-share amounts

Concept	FY 2025 2025-12-31	FY 2024 2024-12-31	FY 2023 2023-12-31	FY 2022 2022-12-31	FY 2021 2021-12-31
Revenue	1,149	1,042	910	779	610
Cost of revenue	516	478	433	368	271
Gross profit	633	564	478	411	338
Research and development	152	166	157	142	107
Sales and marketing	312	312	297	262	194
General and administrative	140	138	123	95	94
Total operating expenses	604	616	576	499	395
Income (loss) from operations	29	−51	−99	−88	−56
Interest expense	−14	−15	−8	7	—
Gain on early extinguishment of debt	0	7	0	0	0
Interest income and other	30	47	27	5	−8,000
Total other income (expense), net	16	39	19	−3	−8
Income (loss) before income taxes	45	−13	−79	−90	−64
Provision for income taxes	6	40,000	2	4	−11
Net income (loss)	39	−13	−82	−95	−53
Basic (in USD per share)	0.51	−0.17	−1.13	−1.35	−0.79
Diluted (in USD per share)	0.45	−0.17	−1.13	−1.35	−0.79
Basic (in shares)	77	75	72	70	68
Diluted (in shares)	88	75	72	70	68
Other comprehensive income	261,000	54,000	3	−2	−622,000
Comprehensive income (loss)	40	−13	−78	−97	−54

Consolidated Balance Sheet

As of · In millions, except per-share amounts

Concept	FY 2025 2025-12-31	FY 2024 2024-12-31	FY 2023 2023-12-31	FY 2022 2022-12-31	FY 2021 2021-12-31
Cash and cash equivalents	232	363	143	181	91
Marketable investments	465	643	587	434	379
Accounts receivable, net	131	115	97	87	84
Prepaid expenses and other current assets	43	51	35	30	30
Deferred contract acquisition costs, net	89	77	62	47	33
Total current assets	960	1,249	924	779	617
Property and equipment, net	165	145	109	101	—
Operating lease right-of-use assets	46	39	39	44	49
Finance lease right-of-use assets	14	19	5	0	—
Intangible assets, net	51	66	38	28	40
Goodwill	366	365	227	165	165
Other assets	11	13	16	11	12
Deferred contract acquisition costs, net less current portion	177	155	137	115	85
Total assets	1,790	2,051	1,495	1,244	1,193
Accounts payable	30	26	24	24	21
Accrued and other current liabilities	84	84	62	59	79
Operating lease liabilities	13	11	11	11	10
Finance lease liabilities	8	8	2	0	0
Deferred revenue	78	79	68	58	44
Convertible senior notes	0	433	0	169,000	0
Total current liabilities	213	642	167	151	158
Convertible senior notes less current portion	735	732	742	738	769
Operating lease liabilities less current portion	42	37	36	41	47
Finance lease liabilities less current portion	6	12	3	0	—
Other long-term liabilities	8	7	8	4	8
Total liabilities	1,004	1,429	956	935	982
Commitments and contingencies (Note 10)	—	—	—	—	—
Preferred stock, $0.001 par value; 5,000 shares authorized, no shares issued and outstanding as of December 31, 2025 and 2024	0	0	0	0	0
Common stock, $0.001 par value; 450,000 shares authorized, 77,194 shares and 75,808 shares issued and outstanding as of December 31, 2025 and 2024, respectively	77,000	76,000	73,000	71,000	68,000
Additional paid-in capital	1,163	1,039	942	636	440
Accumulated other comprehensive income	897,000	636,000	582,000	−3	−287,000
Accumulated deficit	−378	−418	−405	−323	−228
Total stockholders equity	786	622	538	310	211
Total liabilities and stockholders equity	1,790	2,051	1,495	1,244	1,193

Consolidated Statement of Cash Flows

Year Ended · In millions, except per-share amounts

Concept	FY 2025 2025-12-31	FY 2024 2024-12-31	FY 2023 2023-12-31	FY 2022 2022-12-31	FY 2021 2021-12-31
Depreciation and amortization	62	53	49	45	39
Reduction in the carrying amount of right-of-use assets	20	15	13	10	9
Amortization of deferred contract acquisition costs	86	71	55	41	26
Accretion of discount on marketable investments	−8	−21	−11	−90,000	6
Provision for credit losses	2	1	989,000	1	808,000
Stock-based compensation	148	166	206	173	109
Amortization of discount and issuance costs on convertible senior notes	5	5	4	4	4
Impairment charge of an equity investment	0	1	0	—	—
Impairment charge related to closure of operating lease facilities	835,000	2	0	0	—
Interest on finance lease obligations	1	264,000	150,000	—	—
Deferred taxes - excluding tax benefit from acquisition	446,000	647,000	53,000	—	—
Deferred taxes - tax benefit from acquisition	524,000	−5	0	0	0
Other	45,000	−1	657,000	188,000	396,000
Accounts receivable	−17	−15	−10	−5	−36
Prepaid expenses and other current assets	8	−12	−4	661,000	−14
Deferred contract acquisition costs	−120	−105	−92	−85	−71
Other assets	3	3	−4	−319,000	−1
Accounts payable	3	1	3	845,000	4
Accrued and other current liabilities	−6	3	−9	−8	20
Deferred revenue	−958,000	−425,000	5	13	10
Other long-term liabilities (including non-current portions of operating and finance lease liabilities)	−48,000	−2	4	−4	−23
Net cash provided by operating activities	226	143	129	89	29
Purchases of marketable investments	−745	−1,289	−795	−436	−680
Proceeds from sales of marketable investments	128	122	1	600,000	44
Proceeds from maturities of marketable investments	804	1,132	656	525	528
Purchases of property and equipment	−25	−42	−31	−52	−42
Capitalization of internal-use software development costs	−39	−22	−10	−4	0
Payments of initial direct lease costs	−286,000	0	0	−266,000	0
Net cash provided by (used in) investing activities	122	−267	−260	31	−150
Proceeds from issuance of 2029 convertible senior notes	0	731	0	0	0
Payment of debt issuance costs	0	−2	0	0	—
Payments for capped call transactions associated with the 2029 convertible senior notes	0	−93	0	0	0
Repurchase of a portion of 2025 convertible senior notes	0	−304	0	−34	−25
Cash received from the settlement at maturity of the outstanding capped calls associated with the 2023 convertible senior notes	0	0	74	—	—
Cash received from partial termination of capped calls associated with the 2025 convertible senior notes	0	539,000	0	—	—
Proceeds from exercise of common stock options	3	481,000	9	9	7
Proceeds from sale of common stock under ESPP	12	15	16	13	15
Payment of employee taxes related to vested RSUs	0	0	−3	0	0
Cash paid for repurchase of the Company's common stock	−50	0	0	—	—
Payment of holdbacks related to acquisitions	0	0	−500,000	0	−5
Payments of finance leases	−10	−4	−989,000	0	−612,000
Net cash (used in) provided by financing activities	−479	343	95	−30	−8
Net (decrease) increase in cash, cash equivalents and restricted cash	−130	219	−36	90	−129
Cash paid for interest	10	7	4	4	4
Cash paid for income taxes	5	4	2	1	31,000
Equipment purchased and unpaid at period-end	6	12	11	12	14
Capitalization of leasehold improvement through non-cash lease incentive	0	37,000	0	109,000	5
Acquisition and related transaction costs accrued at period-end	0	594,000	0	0	0
Stock-based compensation included in capitalized software development costs	10	8	4	2	0

Filings

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