Customers Bancorp, Inc.
Business
Customers Bancorp, Inc. is a bank holding company that conducts banking activities through its wholly owned subsidiary, Customers Bank. It provides traditional and non-traditional banking products and services including commercial and consumer loans, deposit accounts, mortgage finance, commercial equipment financing, payments and treasury services, digital banking, Banking-as-a-Service and fintech partnerships. Customers operates a single reportable segment organized around diversified lending verticals—commercial and industrial, commercial real estate and multifamily, SBA, mortgage finance, fund finance, venture/technology, healthcare and equipment finance—and a private banking model. The Bank serves regional in‑market communities across the Northeast and Mid‑Atlantic, select metropolitan markets and nationwide customers via digital channels, limited production offices and fintech distribution partnerships.
Summary from filing dated 2025-02-28
Financials
Consolidated Statement of Income
| Concept | Trend | FY 2025 2025-12-31 | FY 2024 2024-12-31 | FY 2023 2023-12-31 | FY 2022 2022-12-31 | FY 2021 2021-12-31 |
|---|---|---|---|---|---|---|
| Loans and leases | 1,025 | 901 | 997 | 744 | 734 | |
| Investment securities | 140 | 180 | 201 | 119 | 40 | |
| Interest earning deposits | 177 | 191 | 126 | 11 | 2 | |
| Loans held for sale | 10 | 46 | 36 | 1 | 3 | |
| Other | 8 | 9 | 8 | 10 | 2 | |
| Interest income | 1,360 | 1,328 | 1,367 | 885 | 781 | |
| Deposits | 539 | 603 | 576 | 226 | 63 | |
| FHLB advances | 52 | 52 | 80 | 11 | 6 | |
| FRB advances | 0 | 0 | 6 | 0 | 9 | |
| Subordinated debt | 13 | 12 | 11 | 11 | 11 | |
| Other borrowings | 5 | 6 | 6 | 13 | 7 | |
| Total interest expense | 609 | 673 | 680 | 262 | — | |
| Net interest income | 750 | 654 | 687 | 624 | 685 | |
| Provision for credit losses | 98 | 73 | 75 | 60 | 27 | |
| Net interest income after provision for credit losses | 653 | 581 | 613 | 564 | 658 | |
| Commercial lease income | 47 | 41 | 36 | 28 | 21 | |
| Loan fees | 35 | 27 | 20 | 12 | 8 | |
| Bank-owned life insurance | 11 | 9 | 12 | 16 | 8 | |
| Mortgage finance transactional fees | 5 | 4 | 4 | 7 | 13 | |
| Net gain (loss) on sale of loans and leases | −60,000 | −16 | −1 | 3 | 11 | |
| Loss on sale of capital call lines of credit | 0 | 0 | −5 | 0 | 0 | |
| Net gain (loss) on sale of investment securities | −2 | −27 | −574,000 | −23 | 31 | |
| Impairment loss on debt securities | −51 | 0 | 0 | −710,000 | 3 | |
| Unrealized gain on equity method investments | 0 | 11 | 0 | 0 | — | |
| Other | 22 | 10 | 5 | 6 | 13 | |
| Total non-interest income | 68 | 60 | 71 | 32 | 78 | |
| Salaries and employee benefits | 189 | 176 | 133 | 112 | 108 | |
| Technology, communication and bank operations | 43 | 65 | 66 | 85 | 84 | |
| Commercial lease depreciation | 38 | 33 | 30 | 23 | 18 | |
| Professional services | 50 | 35 | 35 | 27 | 27 | |
| Loan servicing | 17 | 16 | 17 | 15 | 11 | |
| Occupancy | 16 | 12 | 10 | 14 | 12 | |
| FDIC assessments, non-income taxes, and regulatory fees | 41 | 42 | 35 | 9 | 10 | |
| Advertising and promotion | 2 | 4 | 3 | 3 | 2 | |
| Legal settlement expense | 0 | 0 | 4 | 0 | 0 | |
| Other | 35 | 35 | 19 | 17 | 17 | |
| Total non-interest expense | 432 | 417 | 353 | 305 | 294 | |
| Income before income tax expense | 288 | 224 | 331 | 291 | 441 | |
| Income tax expense | 64 | 43 | 81 | 63 | 87 | |
| Net income | 224 | 181 | 250 | 228 | 315 | |
| Preferred stock dividends | 10 | 15 | 15 | 10 | 12 | |
| Loss on redemption of preferred stock | 5 | 0 | 0 | 0 | 3 | |
| Net income available to common shareholders | 209 | 166 | 235 | 218 | 300 | |
| Net income available to common shareholders | 209 | 166 | 235 | 218 | 300 | |
| Basic earnings per common share (usd per share) | 6.46 | 5.28 | 7.49 | 6.69 | 9.29 | |
| Diluted earnings per common share (usd per share) | 6.26 | 5.09 | 7.32 | 6.51 | 8.91 |
Consolidated Balance Sheet
| Concept | Trend | FY 2025 2025-12-31 | FY 2024 2024-12-31 | FY 2023 2023-12-31 | FY 2022 2022-12-31 | FY 2021 2021-12-31 |
|---|---|---|---|---|---|---|
| Cash and due from banks | 62 | 57 | 45 | 58 | 35 | |
| Interest earning deposits | 4,349 | 3,729 | 3,801 | 398 | 483 | |
| Cash and cash equivalents | 4,411 | 3,786 | 3,846 | 456 | 518 | |
| Investment securities, at fair value (includes allowance for credit losses of $28,805 and $7,604, respectively) | 1,938 | 2,020 | 2,406 | 2,988 | 3,817 | |
| Investment securities held to maturity | 729 | 992 | 1,103 | 840 | 0 | |
| Loans held for sale (includes $2,745 and $163,891, respectively, at fair value) | 26 | 205 | 340 | 328 | 16 | |
| Loans and leases receivable | 15,041 | 13,128 | 11,964 | 13,145 | 9,018 | |
| Loans receivable, mortgage finance, at fair value | 1,613 | 1,321 | 898 | — | — | |
| Loans receivable, installment, at fair value | 102 | 0 | — | — | — | |
| Allowance for credit losses on loans and leases | −156 | −137 | −135 | −131 | −138 | |
| Total loans and leases receivable, net of allowance for credit losses on loans and leases | 16,601 | 14,312 | 12,726 | 15,335 | 14,415 | |
| FHLB, Federal Reserve Bank, and other restricted stock | 110 | 96 | 110 | 74 | 65 | |
| Accrued interest receivable | 104 | 108 | 115 | 123 | 92 | |
| Bank premises and equipment, net | 17 | 7 | 7 | 9 | 9 | |
| Bank-owned life insurance | 306 | 298 | 292 | 338 | 334 | |
| Other real estate owned | 12 | 0 | — | — | — | |
| Goodwill and other intangibles | 4 | 4 | 4 | 4 | 4 | |
| Other assets | 638 | 481 | 367 | 400 | 306 | |
| Total assets | 24,896 | 22,308 | 21,316 | 20,896 | 19,575 | |
| Demand, non-interest bearing | 6,304 | 5,608 | 4,422 | 1,885 | 4,460 | |
| Interest bearing | 14,475 | 13,238 | 13,498 | 16,272 | 12,318 | |
| Total deposits | 20,779 | 18,846 | 17,920 | 18,157 | 16,778 | |
| FHLB advances | 1,325 | 1,128 | 1,203 | 800 | 700 | |
| Other borrowings | 99 | 99 | 124 | 124 | 223 | |
| Subordinated debt | 281 | 183 | 182 | 182 | 182 | |
| Accrued interest payable and other liabilities | 296 | 215 | 248 | 231 | 251 | |
| Total liabilities | 22,780 | 20,472 | 19,678 | 19,493 | 18,209 | |
| Commitments and contingencies (NOTE 21) | — | — | — | — | — | |
| Preferred stock, par value $1.00 per share; liquidation preference $25.00 per share; 100,000,000 shares authorized; no shares issued and outstanding as of December 31, 2025 and 5,700,000 shares issued and outstanding as of December 31, 2024 | 0 | 138 | 138 | 138 | 138 | |
| Common stock, par value $1.00 per share; 200,000,000 shares authorized; 36,188,920 and 35,758,246 shares issued as of December 31, 2025 and 2024; 34,191,223 and 31,346,507 shares outstanding as of December 31, 2025 and 2024 | 36 | 36 | 35 | 35 | 35 | |
| Additional paid in capital | 667 | 575 | 565 | 552 | 542 | |
| Retained earnings | 1,535 | 1,326 | 1,160 | 924 | 706 | |
| Accumulated other comprehensive income (loss), net | −54 | −97 | −137 | −163 | −5 | |
| Treasury stock, at cost (1,997,697 and 4,411,739 shares as of December 31, 2025 and 2024) | −69 | −142 | −122 | −83 | — | |
| Total shareholders equity | 2,116 | 1,837 | 1,638 | 1,403 | 1,366 | |
| Total liabilities and shareholders equity | 24,896 | 22,308 | 21,316 | 20,896 | 19,575 |
Consolidated Statement of Cash Flows
| Concept | Trend | FY 2025 2025-12-31 | FY 2024 2024-12-31 | FY 2023 2023-12-31 | FY 2022 2022-12-31 | FY 2021 2021-12-31 |
|---|---|---|---|---|---|---|
| Net income | 224 | 181 | 250 | 228 | — | |
| Depreciation and amortization | 42 | 34 | 32 | 27 | 22 | |
| Share-based compensation expense | 18 | 14 | 13 | 14 | 14 | |
| Deferred taxes | −11 | −1 | 22 | 7 | 18 | |
| Net amortization (accretion) of investment securities premiums and discounts | −4 | −4 | −12 | 1 | 2 | |
| Unrealized (gain) loss on investment securities | −381,000 | 94,000 | −62,000 | 710,000 | −3 | |
| Impairment loss on equity securities | 2 | 0 | 0 | — | — | |
| Impairment loss on fixed assets and leases | 0 | 0 | 124,000 | — | — | |
| Unrealized (gain) loss on derivatives | −3 | −2 | 0 | −2 | −3 | |
| Settlement of terminated fair value hedge derivatives | 0 | 0 | 5 | 0 | 0 | |
| Fair value adjustment on loans held for sale | 431,000 | 754,000 | 0 | 0 | −1 | |
| Fair value adjustment on loans held for investment | −2 | 0 | 0 | — | — | |
| Net (gain) loss on sale of loans and leases | 60,000 | 16 | 867,000 | −4 | −13 | |
| Origination and purchases of loans held for sale | −781 | −1,361 | −807 | −366 | −74 | |
| Proceeds from the sales and repayments of loans held for sale | 856 | 1,348 | 600 | 60 | 65 | |
| Amortization (accretion) of loan net deferred fees, discounts and premiums | −42 | −27 | −91 | −54 | −223 | |
| (Increase) decrease in accrued interest receivable and other assets | −26 | −100 | 24 | −4 | 47 | |
| Increase (decrease) in accrued interest payable and other liabilities | 81 | −33 | 19 | −21 | 103 | |
| Net Cash Provided by (Used in) Operating Activities | 495 | 145 | 125 | −21 | — | |
| Proceeds from maturities, calls and principal repayments of investment securities available for sale | 406 | 629 | 323 | 464 | 317 | |
| Proceeds from maturities, calls and principal repayments of investment securities held to maturity | 296 | 291 | 252 | 60 | 0 | |
| Proceeds from sales of investment securities available for sale | 594 | 625 | 297 | 984 | 690 | |
| Purchases of investment securities available for sale | −941 | −846 | −1 | −1,357 | −3,626 | |
| Purchases of investment securities held to maturity | −28 | −15 | −73 | 0 | 0 | |
| Purchases of equity method investments | 0 | −5 | 0 | 0 | — | |
| Origination of mortgage finance loans | −26,939 | −22,148 | −20,057 | −28,966 | −55,035 | |
| Proceeds from repayments of mortgage finance loans | 26,671 | 21,721 | 20,465 | 29,896 | 56,366 | |
| Net (increase) decrease in loans and leases, excluding mortgage finance loans | −1,583 | −1,068 | 2,268 | −1,933 | 1,653 | |
| Proceeds from sales of loans and leases | 5 | 35 | 410 | 137 | 398 | |
| Purchases of loans | −385 | −198 | −709 | −484 | −1,907 | |
| Purchases of bank-owned life insurance | −1 | 0 | 0 | 0 | −46 | |
| Proceeds from bank-owned life insurance | 6 | 5 | 57 | 12 | 2 | |
| Net (purchases of) proceeds from sales of FHLB, Federal Reserve Bank, and other restricted stock | — | 13 | — | — | 7 | |
| Net (purchases of) proceeds from sales of FHLB, Federal Reserve Bank, and other restricted stock | −14 | — | −35 | −3 | — | |
| Purchases of bank premises and equipment | −14 | −1 | −590,000 | −4 | −613,000 | |
| Proceeds from sale of fixed assets | 18,000 | 0 | 73,000 | 0 | 0 | |
| Proceeds from sales of other real estate owned | 118,000 | 79,000 | 33,000 | 0 | 45,000 | |
| Proceeds from sales of leased assets under lessor operating leases | 18 | 18 | 3 | 7 | 10 | |
| Purchases of leased assets under lessor operating leases | −147 | −64 | −41 | −109 | −32 | |
| Net Cash Provided By (Used in) Investing Activities | −2,057 | −1,006 | 3,158 | −1,298 | −1,201 | |
| Net increase (decrease) in deposits | 1,906 | 934 | −238 | 1,379 | 5,468 | |
| Net increase (decrease) in short-term borrowed funds from the FHLB | −100 | 100 | −300 | −400 | −150 | |
| Proceeds from long-term borrowed funds from FHLB and FRB | 490 | 155 | 2,565 | 500 | 0 | |
| Repayments of long-term borrowed funds from FHLB and FRB | −200 | −325 | −1,865 | 0 | 0 | |
| Repayments of other borrowings | 0 | −25 | 0 | −100 | 0 | |
| Proceeds from issuance of subordinated long-term debt | 98 | 0 | 0 | — | 0 | |
| Redemption of preferred stock | −143 | 0 | 0 | 0 | −82 | |
| Preferred stock dividends paid | −11 | −15 | −15 | −9 | −11 | |
| Purchases of treasury stock | −6 | −19 | −40 | −33 | −28 | |
| Payments of employee taxes withheld from share-based awards | −14 | −5 | −2 | −5 | −6 | |
| Proceeds from issuance of common stock | 166 | 2 | 3 | 533,000 | 28 | |
| Net Cash Provided by (Used in) Financing Activities | 2,188 | 801 | 108 | 1,257 | 755 | |
| Net Increase (Decrease) in Cash and Cash Equivalents | 626 | −60 | 3,391 | −62 | −175 | |
| Interest paid | 601 | 715 | 650 | 227 | 108 | |
| Income taxes paid | 36 | 58 | 45 | 80 | 94 | |
| Purchases of investment securities held to maturity upon sale of consumer installment loans | 0 | 160 | 437 | 400 | 0 | |
| Transfer of loans held for investment to held for sale | 5 | 56 | 309 | 4 | 0 | |
| Transfer of loans held for sale to held for investment | 139 | 7 | 15 | 0 | 56 | |
| Transfer of loans to other real estate owned | 13 | 0 | 0 | — | 0 |