Freshworks Inc.

Listed Company

FRSHCIK 0001544522NasdaqLarge AcceleratedServices-Prepackaged SoftwareDelawareFY ends Dec 31

Period

FY 2025

Revenue

$838.81M

Net Income

$183.72M

Total Assets

$1.60B

Equity

$1.03B

Shares Out

153.94M

Op. Cash Flow

$242.37M

Business

Freshworks Inc. provides people-first, AI service software that organizations use to deliver customer and employee experiences. It offers Customer Experience (CX) products such as Freshdesk, Freshchat, Freshsales and Freshmarketer, and Employee Experience (EX) products including Freshservice, Freshservice for Business Teams and Device42, augmented by generative AI offerings Freddy AI Agent and Freddy AI Copilot. The company organizes its business around CX and EX product families and an AI-powered Freshworks platform with a developer ecosystem and marketplace. Freshworks sells globally through a product-led go-to-market model that combines inbound trials, outbound sales, and channel and partner distribution.

Summary from filing dated 2025-02-20

Financials

Consolidated Statement of Income

Year Ended · In millions, except per-share amounts

Concept	FY 2025 2025-12-31	FY 2024 2024-12-31	FY 2023 2023-12-31	FY 2022 2022-12-31	FY 2021 2021-12-31
Revenue	839	720	596	498	371
Cost of revenue	126	113	103	—	—
Gross profit	713	607	493	402	293
Research and development	163	165	138	136	120
Sales and marketing	395	391	358	343	260
General and administrative	141	181	168	157	117
Restructuring charges	400,000	10	0	0	—
Total operating expenses	699	746	663	636	498
Income (loss) from operations	13	−139	−170	−233	−205
Interest and other income, net	40	48	46	13	23
Income (loss) before income taxes	53	−91	−124	−221	−181
Total provision for income taxes	−130	5	14	11	11
Net income (loss)	184	−95	−137	−232	−192
Net income (loss) per share - basic (in dollars per share)	0.63	−0.32	−0.47	−0.82	−21.73
Net income (loss) per share - diluted (in dollars per share)	0.63	−0.32	−0.47	−0.82	−21.73
Basic (in shares)	291	301	293	285	131
Diluted (in shares)	294	301	293	285	131

Consolidated Balance Sheet

As of · In millions, except per-share amounts

Concept	FY 2025 2025-12-31	FY 2024 2024-12-31	FY 2023 2023-12-31	FY 2022 2022-12-31	FY 2021 2021-12-31
Cash and cash equivalents	570	620	488	304	748
Restricted cash	62	3,000	0	—	—
Marketable securities	212	450	700	843	—
Accounts receivable, net of allowance of $10,809 and $8,885	151	123	97	70	52
Deferred contract acquisition costs	30	26	23	20	15
Prepaid expenses and other current assets	73	46	48	39	31
Total current assets	1,097	1,265	1,356	1,277	1,421
Property and equipment, net	39	26	23	24	21
Operating lease right-of-use assets	40	37	33	33	—
Deferred contract acquisition costs, noncurrent	27	23	20	20	15
Goodwill	147	147	6	6	6
Intangible assets, net	77	91	0	303,000	2
Deferred tax assets, net	157	8	10	9	6
Other assets	19	15	10	12	11
Total assets	1,603	1,612	1,457	1,380	1,483
Accounts payable	12	2	3	6	6
Accrued liabilities	98	82	57	59	56
Deferred revenue	385	323	266	206	160
Income tax payable	4	728,000	722,000	1	1
Total current liabilities	498	408	327	272	223
Operating lease liabilities, non-current	33	30	27	28	—
Other liabilities	39	36	31	29	21
Total liabilities	570	474	385	328	245
Commitments and contingencies (Note 9)	—	—	—	—	—
Preferred stock, $0.00001 par value per share; 10,000,000 shares authorized as of December 31, 2025 and 2024, respectively; zero shares issued and outstanding as of December 31, 2025 and 2024	0	0	0	0	0
Additional paid-in capital	4,586	4,874	4,714	4,562	4,510
Accumulated other comprehensive loss	−2	−338,000	−754,000	−7	−747,000
Accumulated deficit	−3,552	−3,736	−3,641	−3,503	−3,271
Total stockholders' equity	1,033	1,138	1,072	1,052	1,238
Total liabilities and stockholders' equity	1,603	1,612	1,457	1,380	1,483

Consolidated Statement of Cash Flows

Year Ended · In millions, except per-share amounts

Concept	FY 2025 2025-12-31	FY 2024 2024-12-31	FY 2023 2023-12-31	FY 2022 2022-12-31	FY 2021 2021-12-31
Depreciation and amortization	26	19	12	12	13
Amortization of deferred contract acquisition costs	32	29	24	19	13
Non-cash lease expense	10	9	8	6	0
Stock-based compensation	147	217	211	208	173
Discount amortization on marketable securities	−7	−16	−16	−2	2
Gain on sale of non-marketable equity investments	−2	0	0	0	−24
Release of valuation allowance	−152	0	0	—	—
Deferred income taxes	3	−13	−1	−2	−2
Other	779,000	1	119,000	816,000	−28,000
Accounts receivable	−28	−17	−27	−19	−18
Deferred contract acquisition costs	−40	−35	−27	−29	−24
Prepaid expenses and other assets	−12	−1	−7	−8	−6
Accounts payable	10	−2	−2	77,000	2
Accrued and other liabilities	19	14	2	8	18
Deferred revenue	61	55	61	45	56
Operating lease liabilities	−9	−4	−13	−9	0
Net cash provided by operating activities	242	161	86	−3	11
Purchases of property and equipment	−6	−9	−2	−7	−6
Proceeds from sale of property and equipment	149,000	279,000	110,000	137,000	620,000
Capitalized internal-use software	−16	−5	−6	−5	−4
Purchases of marketable securities	−587	−621	−843	−849	−686
Sale of non-marketable equity investments	2	0	0	0	24
Maturities and redemptions of marketable securities	831	888	1,010	483	119
Advances paid for business combination (Note 16)	−18	0	0	—	—
Business combination, net of cash acquired	0	−214	0	0	0
Net cash provided by investing activities	206	39	158	−285	−420
Proceeds from issuance of common stock under employee stock purchase plan, net	6	7	7	—	—
Proceeds from exercise of stock options	74,000	89,000	88,000	109,000	94,000
Payment of withholding taxes on net share settlement of equity awards	−57	−60	−68	−167	−3
Repurchase of common stock	−386	−14	0	0	—
Net cash used in financing activities	−437	−67	−61	−156	1,058
Net increase in cash, cash equivalents and restricted cash	12	132	184	−444	650
Cash paid for taxes	14	12	12	13	10
Operating lease right-of-use assets obtained in exchange for operating lease obligations	13	13	7	15	0
Stock-based compensation capitalized as internal-use software	3	1	2	2	585,000
Issuance of common stock and options in connection with acquisition	0	13	0	—	—
Excise tax liability accrued for common stock repurchased	3	0	0	—	—
Payables related to unsettled common stock repurchases	0	2	0	0	—

Filings

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