Sprinklr, Inc.
Business
Sprinklr, Inc. provides an AI-based Unified Customer Experience Management (Unified-CXM) platform that enables customer-facing teams to collaborate across silos and deliver omnichannel customer experiences. Its main products are four AI-driven suites—Sprinklr Service, Sprinklr Social, Sprinklr Insights and Sprinklr Marketing—plus platform capabilities such as Sprinklr AI, Sprinklr AI+ and integrations, APIs and studio tools. The company operates by product suites and complementary professional services, including implementation, training, managed services and customer success. It serves global enterprises across industries through direct sales, partner channels, system integrators and digital marketing, with customers in 80+ countries.
Summary from filing dated 2025-03-21
Financials
Consolidated Statement of Income
| Concept | Trend | FY 2026 2026-01-31 | FY 2025 2025-01-31 | FY 2024 2024-01-31 | FY 2023 2023-01-31 | FY 2022 2022-01-31 |
|---|---|---|---|---|---|---|
| Total revenue | 857 | 796 | 732 | 618 | 492 | |
| Total costs of revenue | 279 | 222 | 179 | 164 | 148 | |
| Gross profit | 578 | 575 | 553 | 454 | 345 | |
| Research and development | 96 | 92 | 91 | 77 | 61 | |
| Sales and marketing | 288 | 320 | 318 | 337 | 287 | |
| General and administrative | 137 | 137 | 106 | 92 | 85 | |
| Restructuring | 17 | 3 | 4 | — | — | |
| Total operating expense | 538 | 551 | 519 | 506 | 444 | |
| Operating income | 40 | 24 | 34 | −51 | −99 | |
| Other income, net | 27 | 24 | 27 | 4 | −5 | |
| Income before provision (benefit) for income taxes | 67 | 48 | 61 | −47 | −105 | |
| Provision (benefit) for income taxes | 44 | −73 | 9 | 8 | 7 | |
| Net income | 23 | 122 | 51 | −56 | −111 | |
| Net income per share, basic (in dollars per share) | 0.09 | 0.47 | 0.19 | −0.21 | −0.57 | |
| Weighted-average shares outstanding used in computing net income per share, basic (in shares) | 251 | 260 | 270 | 260 | 195 | |
| Net income per share, diluted (in dollars per share) | 0.09 | 0.44 | 0.18 | −0.21 | −0.57 | |
| Weighted-average shares outstanding used in computing net income per share, diluted (in shares) | 258 | 275 | 287 | 260 | 195 |
Consolidated Balance Sheet
| Concept | Trend | FY 2026 2026-01-31 | FY 2025 2025-01-31 | FY 2024 2024-01-31 | FY 2023 2023-01-31 | FY 2022 2022-01-31 |
|---|---|---|---|---|---|---|
| Cash and cash equivalents | 163 | 145 | 164 | 188 | 321 | |
| Marketable securities | 340 | 338 | 499 | 390 | 211 | |
| Accounts receivable, net of allowance of $7.4 million and $8.1 million, respectively | 278 | 286 | 268 | 205 | 164 | |
| Prepaid expenses and other current assets | 107 | 85 | 71 | 79 | 109 | |
| Total current assets | 888 | 854 | 1,001 | 863 | 805 | |
| Property and equipment, net | 33 | 32 | 32 | 23 | 15 | |
| Goodwill and other intangible assets | 50 | 50 | 50 | 50 | 51 | |
| Operating lease right-of-use assets | 43 | 45 | 31 | 16 | — | |
| Deferred tax assets, non-current | 70 | 90 | — | — | — | |
| Other non-current assets | 120 | 114 | 109 | 74 | 49 | |
| Total assets | 1,205 | 1,184 | 1,223 | 1,025 | 920 | |
| Accounts payable | 34 | 27 | 35 | 30 | 16 | |
| Accrued expenses and other current liabilities | 92 | 79 | 93 | 98 | 100 | |
| Operating lease liabilities, current | 8 | 7 | 6 | 7 | — | |
| Deferred revenue | 420 | 403 | 375 | 324 | 279 | |
| Total current liabilities | 554 | 518 | 508 | 459 | 395 | |
| Deferred revenue, non-current | 13 | 6 | 506,000 | 1 | 5 | |
| Operating lease liabilities, non-current | 38 | 41 | 28 | 10 | — | |
| Other liabilities, non-current | 7 | 7 | 6 | 4 | 3 | |
| Total liabilities | 612 | 572 | 543 | 476 | 404 | |
| Commitments and contingencies (Note 9) | — | — | — | — | — | |
| Treasury stock, at cost, 14,130,784 shares as of January 31, 2026 and 2025 | −24 | −24 | −24 | −24 | −24 | |
| Additional paid-in capital | 1,376 | 1,269 | 1,182 | 1,074 | 982 | |
| Accumulated other comprehensive loss | −6 | −7 | −4 | −4 | −820,000 | |
| Accumulated deficit | −754 | −626 | −475 | −497 | −442 | |
| Total stockholders equity | 593 | 612 | 680 | 549 | 516 | |
| Total liabilities and stockholders equity | 1,205 | 1,184 | 1,223 | 1,025 | 920 |
Consolidated Statement of Cash Flows
| Concept | Trend | FY 2026 2026-01-31 | FY 2025 2025-01-31 | FY 2024 2024-01-31 | FY 2023 2023-01-31 | FY 2022 2022-01-31 |
|---|---|---|---|---|---|---|
| Depreciation and amortization expense | 19 | 19 | 15 | 12 | 8 | |
| Provision for credit losses | 2 | 12 | 6 | 4 | −186,000 | |
| Stock-based compensation, net of amounts capitalized | 84 | 60 | 56 | 56 | 50 | |
| Non-cash lease expense | 8 | 8 | 8 | 7 | 0 | |
| Deferred income taxes | 20 | −88 | −3 | 166,000 | — | |
| Net accretion on marketable securities | −6 | −13 | −17 | −3 | −1 | |
| Other non-cash items, net | 30,000 | 207,000 | 107,000 | 0 | 9,000 | |
| Accounts receivable | 6 | −30 | −69 | −45 | −47 | |
| Prepaid expenses and other current assets | −22 | −16 | 9 | 29 | −8 | |
| Other non-current assets | −6 | −10 | −26 | −24 | −7 | |
| Accounts payable | 6 | −7 | 3 | 14 | −1 | |
| Operating lease liabilities | −8 | −6 | −8 | −6 | 0 | |
| Accrued expenses and other current liabilities | 11 | −12 | −7 | 7 | 26 | |
| Deferred revenue | 23 | 37 | 50 | 41 | 43 | |
| Other liabilities | −426,000 | 1 | 1 | 2 | 575,000 | |
| Net cash provided by operating activities | 159 | 78 | 71 | 27 | −33 | |
| Purchases of marketable securities | −517 | −396 | −605 | −817 | −268 | |
| Proceeds from sales and maturities of marketable securities | 522 | 569 | 514 | 640 | 57 | |
| Purchases of property and equipment | −1 | −6 | −9 | −6 | −6 | |
| Capitalized internal-use software | −16 | −13 | −12 | −10 | −6 | |
| Other investing activities | −262,000 | 0 | 0 | — | — | |
| Net cash (used in) provided by investing activities | −12 | 154 | −111 | −193 | −16 | |
| Proceeds from issuance of common stock upon exercise of stock options | 15 | 20 | 43 | 25 | 20 | |
| Proceeds from issuance of common stock upon ESPP purchase | 5 | 6 | 7 | 10 | 7 | |
| Payments for repurchase of Class A common shares and related excise tax | −152 | −274 | −27 | 0 | 0 | |
| Net cash (used in) provided by financing activities | −132 | −248 | 24 | 35 | 303 | |
| Effect of exchange rate fluctuations on cash, cash equivalents and restricted cash | 3 | −2 | −939,000 | −1 | −1 | |
| Net change in cash, cash equivalents and restricted cash | 18 | −19 | −16 | −133 | 253 | |
| Cash paid for income taxes, net of refunds | 25 | 11 | 8 | 7 | 3 | |
| Right-of-use assets obtained in exchange for operating lease liabilities | 6 | 23 | 24 | 9 | 0 | |
| Accrued purchases of property and equipment | 209,000 | 491,000 | 2 | 1 | 216,000 | |
| Stock-based compensation expense capitalized in internal-use software | 3 | 3 | 2 | 3 | 696,000 | |
| Accrued for asset retirement obligation | 672,000 | 310,000 | 117,000 | 0 | — | |
| Accrued for share repurchases and related excise tax | 796,000 | 2 | 3 | 0 | — |