American Well Corp Segments Disclosure
3. Segment Information
The Company operates and manages its business as one reportable and operating segment. The Amwell Platform enables hybrid care delivery for our customers. The measure of segment assets is reported on the balance sheet as total consolidated assets. In addition, the Company derives revenue primarily in the United States and manages the business activities on a consolidated basis.
The Company generates revenues from the use of the Amwell Platform in the form of recurring subscription fees for use. We also generate revenue from the performance of patient visits and other related professional services and hardware sales. The accounting policies are the same as those described in the summary of significant accounting policies.
The Company’s chief operating decision maker (CODM), its, reviews financial information presented on a consolidated basis and decides how to allocate resources based on net loss. is used for evaluating financial performance. The monitoring of budgeted versus actual results are used in assessing performance of the Company and in establishing management’s compensation.
The significant expense categories and amounts align with information that is regularly provided to the CODM. Significant segment expenses, which represent the difference between revenue and net loss, consist of the following:
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Years Ended December 31, |
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2025 |
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2024 |
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2023 |
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Employee compensation |
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138,511 |
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192,812 |
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202,380 |
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Consulting costs |
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20,083 |
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24,267 |
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43,135 |
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Provider cost |
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51,222 |
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69,538 |
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72,000 |
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Stock-based compensation expense |
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21,930 |
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47,505 |
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72,040 |
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Other segment expense items (1) |
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122,853 |
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137,776 |
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561,635 |
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Total costs and operating expenses |
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354,599 |
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471,898 |
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951,190 |
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(1) Other segment expense items primarily include hosting, hardware, corporate compliance, severance, strategic transformation costs, amortization, depreciation, bad debt, goodwill impairment and overhead expenses.
Historical Timeline
| Fiscal Year | Filed | |
|---|---|---|
| 2025 | Feb 12, 2026 | Showing above |
| 2024 | Feb 12, 2025 | |
About Segments Disclosures
Segment disclosures break a company into its reportable operating units, revealing revenue, profit, and asset allocation that consolidated financial statements obscure. Under ASC 280, segments must match how the chief operating decision maker views the business, providing a window into internal management structure and resource allocation priorities.
Key signals: compare segment margins to identify which units drive profitability and which destroy value. Watch for changes in the number of reportable segments — segment aggregation or disaggregation often coincides with strategic shifts or attempts to obscure declining performance. Intersegment elimination patterns reveal internal pricing practices. The reconciliation between segment totals and consolidated figures exposes corporate overhead allocation and unallocated items. Geographic revenue concentration highlights regulatory and currency exposure. Compare segment-level capital expenditure against segment revenue to assess where management is investing for future growth versus harvesting existing assets.