19. Revenue from Contracts with Customers
We account for revenue with customers in accordance with FASB ASC Topic 606, “Revenue from Contracts with Customers” (Topic 606). Revenue is recognized when or as control of the promised services is transferred to our customers, in an amount that reflects the consideration we expect to be entitled to receive in exchange for those services.
Disaggregated Revenue
The following tables represent a disaggregation of revenue from contracts with customers by type of service and/or segment (dollars in millions):
Year Ended December 31, 2025
Advisory
Services
Building Operations & ExperienceProject ManagementReal Estate
Investments
Corporate, other and eliminationsConsolidated
Topic 606 Revenue:
Facilities management$— $20,645 $— $— $— $20,645 
Property management— 2,579 — — (50)2,529 
Project management— — 7,657 — — 7,657 
Advisory leasing4,497 — — — — 4,497 
Advisory sales2,120 — — — — 2,120 
Valuation815 — — — — 815 
Other portfolio services354 — — — — 354 
Commercial mortgage origination (1)
251 — — — — 251 
Loan servicing (2)
164 — — — — 164 
Investment management— — — 602 — 602 
Development services— — — 266 — 266 
Topic 606 Revenue8,201 23,224 7,657 868 (50)39,900 
Out of Scope of Topic 606 Revenue:
Commercial mortgage origination300 — — — — 300 
Loan servicing339 — — — — 339 
Development services (3)
— — — 11 — 11 
Total Out of Scope of Topic 606 Revenue639 — — 11 — 650 
Total Revenue$8,840 $23,224 $7,657 $879 $(50)$40,550 
Year Ended December 31, 2024
Advisory
Services
Building Operations & ExperienceProject ManagementReal Estate
Investments
Corporate, other and eliminationsConsolidated
Topic 606 Revenue:
Facilities management$— $18,232 $— $— $— $18,232 
Property management— 1,976 — — (17)1,959 
Project management— — 6,809 — — 6,809 
Advisory leasing3,895 — — — — 3,895 
Advisory sales1,767 — — — — 1,767 
Valuation751 — — — — 751 
Other portfolio services389 — — — — 389 
Commercial mortgage origination (1)
196 — — — — 196 
Loan servicing (2)
160 — — — — 160 
Investment management— — — 650 — 650 
Development services— — — 373 — 373 
Topic 606 Revenue7,158 20,208 6,809 1,023 (17)35,181 
Out of Scope of Topic 606 Revenue:
Commercial mortgage origination234 — — — — 234 
Loan servicing337 — — — — 337 
Development services (3)
— — — 15 — 15 
Total Out of Scope of Topic 606 Revenue571 — — 15 — 586 
Total Revenue$7,729 $20,208 $6,809 $1,038 $(17)$35,767 
Year Ended December 31, 2023
Advisory
Services
Building Operations & ExperienceProject ManagementReal Estate
Investments
Corporate, other and eliminationsConsolidated
Topic 606 Revenue:
Facilities management$— $16,131 $— $— $— $16,131 
Property management— 1,676 — — (17)1,659 
Project management— — 6,300 — — 6,300 
Advisory leasing3,468 — — — — 3,468 
Advisory sales1,606 — — — — 1,606 
Valuation716 — — — — 716 
Other portfolio services376 — — — — 376 
Commercial mortgage origination (1)
138 — — — — 138 
Loan servicing (2)
174 — — — — 174 
Investment management— — — 592 — 592 
Development services— — — 345 — 345 
Topic 606 Revenue6,478 17,807 6,300 937 (17)31,505 
Out of Scope of Topic 606 Revenue:
Commercial mortgage origination162 — — — — 162 
Loan servicing267 — — — — 267 
Development services (3)
— — — 15 — 15 
Total Out of Scope of Topic 606 Revenue429 — — 15 — 444 
Total Revenue$6,907 $17,807 $6,300 $952 $(17)$31,949 
________________________________________________________________________________________________________________________________________
(1)We earn fees for arranging financing for borrowers with third-party lender contacts. Such fees are in scope of Topic 606.
(2)Loan servicing fees earned from servicing contracts for which we do not hold mortgage servicing rights are in scope of Topic 606.
(3)Out of scope revenue for development services represents selling profit from transfers of sales-type leases in the scope of FASB ASC Topic 842, “Leases.”
Contract Assets and Liabilities
We had contract assets totaling $565 million ($462 million of which was current) and $489 million ($400 million of which was current) as of December 31, 2025 and 2024, respectively. During the year ended December 31, 2025, our contract
assets increased by $76 million, primarily driven by the acquisition of Pearce within our BOE segment, and growth in our Advisory Services segment attributable to lease and sales.
We had contract liabilities totaling $448 million (all of which was current) and $375 million (all of which was current) as of December 31, 2025 and 2024, respectively. During the year ended December 31, 2025, our contract liabilities increased by $73 million, primarily driven by the acquisition of Pearce and Industrious, and continued growth across EMEA. During the year ended December 31, 2025, we recognized revenue of $320 million, that was included in the contract liability balance at December 31, 2024.
Contract Costs
We capitalized $78 million, $56 million and $40 million, respectively, of transition costs during the years ended December 31, 2025, 2024 and 2023. We recorded amortization of transition costs of $43 million, $36 million and $37 million, respectively, during the years ended December 31, 2025, 2024 and 2023.
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Historical Timeline

Fiscal YearFiled
2025Feb 12, 2026Showing above
2024Feb 14, 2025
2023Feb 20, 2024
2022Feb 27, 2023
2021Mar 1, 2022
2020Feb 24, 2021
2019Mar 2, 2020
2018Mar 1, 2019

About Revenue Disclosures

Revenue disclosures under ASC 606 explain how a company identifies performance obligations, allocates transaction prices, and determines when revenue is recognized. This section is essential for understanding whether reported revenue reflects genuine economic activity or aggressive accounting choices. Analysts examine the mix of point-in-time versus over-time recognition, which directly affects revenue timing and comparability.

Key signals: rising contract liabilities (deferred revenue) suggest strong future revenue visibility, while declining contract assets may indicate slowing project milestones. Watch for variable consideration estimates — rebates, returns, and performance bonuses that require management judgment. Significant changes in disaggregated revenue by geography or product line can reveal shifting business mix before it appears in headline numbers. Compare revenue growth against contract liability growth to assess sustainability, and scrutinize any changes in the timing of recognition that coincide with earnings pressure.