NOTE 16—SEGMENT REPORTING:
The Company operates as one operating segment. The Company's CODM is its President and Chief Executive Officer, who reviews financial information presented on a consolidated basis. The CODM uses consolidated net income (loss) and operating income (loss) to assess financial performance, allocate resources, and make key operating decisions. The following table presents selected financial information, including significant segment expenses, with respect to the Company’s single operating segment for the fiscal years ended November 30, 2025, 2024 and 2023:
Fiscal Years Ended November 30,
202520242023
Revenue$9,825,771 $9,618,900 $7,114,706 
Cost of revenue (1)
6,359,357 6,150,666 4,535,003 
Selling, general and administrative expenses (2)
1,997,095 1,913,309 1,397,914 
Acquisition-related, integration and restructuring expenses
101,468 156,771 69,674 
Share-based compensation expense97,875 95,922 62,493 
Amortization of intangible assets434,332 458,925 214,832 
Impairment charges1,527,726 — — 
Depreciation expense226,101 246,920 173,463 
Operating income (loss)
(918,183)596,387 661,327 
Interest expense and finance charges, net
290,349 321,828 201,004 
Other expense (income), net
(26,310)(24,715)52,095 
Provision for income taxes
96,702 48,057 94,386 
Net income (loss)
$(1,278,924)$251,217 $313,842 
(1) Exclusive of depreciation expense and acquisition-related, integration and restructuring expenses.
(2) Exclusive of depreciation expense, amortization of intangible assets, acquisition-related, integration and restructuring expenses, and share-based compensation expense.
For fiscal years 2025 and 2024, acquisition-related, integration and restructuring expenses, primarily included integration costs associated with our combination with Webhelp and restructuring expenses. These costs primarily included severance and employee-related costs, costs associated with facilities consolidation, including lease terminations to integrate the businesses, and information technology system consolidation costs. For fiscal year 2023, acquisition-related, integration and restructuring expenses primarily consisted of acquisition-related and integration costs associated with our combination with Webhelp, including legal and professional services.

About Segments Disclosures

Segment disclosures break a company into its reportable operating units, revealing revenue, profit, and asset allocation that consolidated financial statements obscure. Under ASC 280, segments must match how the chief operating decision maker views the business, providing a window into internal management structure and resource allocation priorities.

Key signals: compare segment margins to identify which units drive profitability and which destroy value. Watch for changes in the number of reportable segments — segment aggregation or disaggregation often coincides with strategic shifts or attempts to obscure declining performance. Intersegment elimination patterns reveal internal pricing practices. The reconciliation between segment totals and consolidated figures exposes corporate overhead allocation and unallocated items. Geographic revenue concentration highlights regulatory and currency exposure. Compare segment-level capital expenditure against segment revenue to assess where management is investing for future growth versus harvesting existing assets.