SEGMENT INFORMATION
The Company’s segment disclosures present the measure used by the chief operating decision maker (“CODM”) for purposes of assessing each segment’s performance. The Company’s CODM is its Executive Committee (“EC”), which uses net operating income (“NOI”) to assess the performance of the business for the Company’s reportable operating segments. The EC is comprised of the Chief Executive Officer, Chief Financial Officer, Chief Investment Officer, Chief Digital Officer, Chief Strategy and Partnership Officer, Chief Operations Officer, and Chief Legal Officer. The Company’s segments are comprised of two reportable segments: (1) self-storage operations and (2) tenant reinsurance. NOI for the Company’s self-storage operations represents total property revenue less direct property operating expenses. NOI for the Company’s tenant reinsurance segment represents tenant reinsurance revenue less tenant reinsurance expenses.
The Company’s consolidated revenues equal total segment revenues plus management fees and other income. The self-storage operations activities include rental operations of stores that are wholly-owned and in consolidated joint ventures. Tenant reinsurance activities include the reinsurance of risks relating to the loss of goods stored by tenants in the stores operated by the Company. Management fees and other income is excluded from segment revenues and net operating income.
The CODM regularly reviews NOI to assess the performance of each segment and makes decisions about resources to be allocated to each segment. As part of this process, the CODM approves each operating segment’s budget, determines allocation of funds for capital expenditures, and reviews discrete financial information on a quarterly basis. Based on each segment’s budgeted operating revenues and expenses, resources are allocated to each segment, and these budgeted amounts comprising NOI are compared against actual segment performance.

For all years presented, substantially all of the Company’s real estate assets, intangible assets, other assets, and accrued and other liabilities are associated with the self-storage operations segment. Financial information for the Company’s business segments is set forth below:
Year Ended December 31,
202520242023
Revenues
Self-Storage Operations$2,895,190 $2,803,252 $2,222,578 
Tenant Reinsurance352,876 332,795 235,680 
Total segment revenues$3,248,066 $3,136,047 $2,458,258 
Operating expenses
Self-Storage Operations:
Payroll and benefits$183,068 $170,529 $127,300 
Marketing70,225 64,146 44,117 
Office expense144,159 123,604 97,621 
Property operating expense78,167 74,498 57,376 
Repairs and maintenance61,212 55,097 38,750 
Property taxes327,015 292,413 212,360 
Insurance36,888 32,892 25,466 
Other segment items (1)
17,414 18,387 9,046 
Total self-storage operations expenses918,148 831,566 612,036 
Tenant Reinsurance:
Tenant reinsurance expense and other segment items (2)
$68,873 $73,886 $58,874 
Total segment operating expenses$987,021 $905,452 $670,910 
Net operating income
Self-Storage Operations$1,977,042 $1,971,686 $1,610,542 
Tenant Reinsurance284,003 258,909 176,806 
Total segment net operating income:$2,261,045 $2,230,595 $1,787,348 
Other components of net income:
Management fees and other income129,476 120,855 101,986 
Life Storage Merger transition costs— — (66,732)
General and administrative expense(186,343)(167,398)(146,408)
Depreciation and amortization expense(715,177)(783,023)(506,053)
Loss on real estate assets held for sale and sold, net(76,310)(25,906)— 
Impairment of Life Storage trade name— (51,763)— 
Interest expense (587,613)(551,354)(419,035)
Non-cash interest expense related to amortization of discount on unsecured senior notes, net(47,519)(43,720)(18,786)
Interest income 163,202 124,422 84,857 
Equity in earnings and dividend income from unconsolidated real estate entities68,815 67,272 54,835 
Equity in earnings of unconsolidated real estate ventures - gain on sale of real estate assets and sale of a joint venture interest54,521 13,730 — 
Income tax expense(41,559)(33,478)(21,559)
Net income $1,022,538 $900,232 $850,453 
(1) Other segment items for the Self-Storage Operations segment include miscellaneous items such as legal and professional fees, capital expenditures, taxes, and casualty losses.
(2) Tenant reinsurance expense and other segment items for the Tenant Reinsurance segment include claims expense, acquisition costs, claims service fees, and miscellaneous administrative items.

Historical Timeline

Fiscal YearFiled
2025Feb 20, 2026Showing above
2024Feb 28, 2025
2023Feb 29, 2024
2022Feb 28, 2023
2021Feb 28, 2022
2020Feb 26, 2021
2019Feb 25, 2020
2018Feb 26, 2019
2017Mar 1, 2018
2016Feb 27, 2017
2015Feb 29, 2016

About Segments Disclosures

Segment disclosures break a company into its reportable operating units, revealing revenue, profit, and asset allocation that consolidated financial statements obscure. Under ASC 280, segments must match how the chief operating decision maker views the business, providing a window into internal management structure and resource allocation priorities.

Key signals: compare segment margins to identify which units drive profitability and which destroy value. Watch for changes in the number of reportable segments — segment aggregation or disaggregation often coincides with strategic shifts or attempts to obscure declining performance. Intersegment elimination patterns reveal internal pricing practices. The reconciliation between segment totals and consolidated figures exposes corporate overhead allocation and unallocated items. Geographic revenue concentration highlights regulatory and currency exposure. Compare segment-level capital expenditure against segment revenue to assess where management is investing for future growth versus harvesting existing assets.