Five9, Inc.
Business
Five9, Inc. is a leading provider of cloud-native, AI-powered intelligent customer experience (CX) platforms for enterprise contact centers. The company offers a comprehensive suite of applications including omnichannel interaction routing, AI agents, agent assistance, workflow automation, analytics, and workforce engagement management delivered via SaaS. Five9 serves over 3,000 customers across multiple industries through direct field sales, telesales, and a partner ecosystem of system integrators and resellers, operating globally with data centers in the U.S., U.K., Europe, and Australia.
Summary from 10-K filed 2026-02-20
Financials
Consolidated Statement of Income
| Concept | Trend | FY 2025 2025-12-31 | FY 2024 2024-12-31 | FY 2023 2023-12-31 | FY 2022 2022-12-31 | FY 2021 2021-12-31 |
|---|---|---|---|---|---|---|
| Revenue | 1,149 | 1,042 | 910 | 779 | 610 | |
| Cost of revenue | 516 | 478 | 433 | 368 | 271 | |
| Gross profit | 633 | 564 | 478 | 411 | 338 | |
| Research and development | 152 | 166 | 157 | 142 | 107 | |
| Sales and marketing | 312 | 312 | 297 | 262 | 194 | |
| General and administrative | 140 | 138 | 123 | 95 | 94 | |
| Total operating expenses | 604 | 616 | 576 | 499 | 395 | |
| Income (loss) from operations | 29 | −51 | −99 | −88 | −56 | |
| Interest expense | −14 | −15 | −8 | 7 | — | |
| Gain on early extinguishment of debt | 0 | 7 | 0 | 0 | 0 | |
| Interest income and other | 30 | 47 | 27 | 5 | −8,000 | |
| Total other income (expense), net | 16 | 39 | 19 | −3 | −8 | |
| Income (loss) before income taxes | 45 | −13 | −79 | −90 | −64 | |
| Provision for income taxes | 6 | 40,000 | 2 | 4 | −11 | |
| Net income (loss) | 39 | −13 | −82 | −95 | −53 | |
| Basic (in USD per share) | 0.51 | −0.17 | −1.13 | −1.35 | −0.79 | |
| Diluted (in USD per share) | 0.45 | −0.17 | −1.13 | −1.35 | −0.79 | |
| Basic (in shares) | 77 | 75 | 72 | 70 | 68 | |
| Diluted (in shares) | 88 | 75 | 72 | 70 | 68 | |
| Other comprehensive income | 261,000 | 54,000 | 3 | −2 | −622,000 | |
| Comprehensive income (loss) | 40 | −13 | −78 | −97 | −54 |
Consolidated Balance Sheet
| Concept | Trend | FY 2025 2025-12-31 | FY 2024 2024-12-31 | FY 2023 2023-12-31 | FY 2022 2022-12-31 | FY 2021 2021-12-31 |
|---|---|---|---|---|---|---|
| Cash and cash equivalents | 232 | 363 | 143 | 181 | 91 | |
| Marketable investments | 465 | 643 | 587 | 434 | 379 | |
| Accounts receivable, net | 131 | 115 | 97 | 87 | 84 | |
| Prepaid expenses and other current assets | 43 | 51 | 35 | 30 | 30 | |
| Deferred contract acquisition costs, net | 89 | 77 | 62 | 47 | 33 | |
| Total current assets | 960 | 1,249 | 924 | 779 | 617 | |
| Property and equipment, net | 165 | 145 | 109 | 101 | — | |
| Operating lease right-of-use assets | 46 | 39 | 39 | 44 | 49 | |
| Finance lease right-of-use assets | 14 | 19 | 5 | 0 | — | |
| Intangible assets, net | 51 | 66 | 38 | 28 | 40 | |
| Goodwill | 366 | 365 | 227 | 165 | 165 | |
| Other assets | 11 | 13 | 16 | 11 | 12 | |
| Deferred contract acquisition costs, net less current portion | 177 | 155 | 137 | 115 | 85 | |
| Total assets | 1,790 | 2,051 | 1,495 | 1,244 | 1,193 | |
| Accounts payable | 30 | 26 | 24 | 24 | 21 | |
| Accrued and other current liabilities | 84 | 84 | 62 | 59 | 79 | |
| Operating lease liabilities | 13 | 11 | 11 | 11 | 10 | |
| Finance lease liabilities | 8 | 8 | 2 | 0 | 0 | |
| Deferred revenue | 78 | 79 | 68 | 58 | 44 | |
| Convertible senior notes | 0 | 433 | 0 | 169,000 | 0 | |
| Total current liabilities | 213 | 642 | 167 | 151 | 158 | |
| Convertible senior notes less current portion | 735 | 732 | 742 | 738 | 769 | |
| Operating lease liabilities less current portion | 42 | 37 | 36 | 41 | 47 | |
| Finance lease liabilities less current portion | 6 | 12 | 3 | 0 | — | |
| Other long-term liabilities | 8 | 7 | 8 | 4 | 8 | |
| Total liabilities | 1,004 | 1,429 | 956 | 935 | 982 | |
| Commitments and contingencies (Note 10) | — | — | — | — | — | |
| Preferred stock, $0.001 par value; 5,000 shares authorized, no shares issued and outstanding as of December 31, 2025 and 2024 | 0 | 0 | 0 | 0 | 0 | |
| Common stock, $0.001 par value; 450,000 shares authorized, 77,194 shares and 75,808 shares issued and outstanding as of December 31, 2025 and 2024, respectively | 77,000 | 76,000 | 73,000 | 71,000 | 68,000 | |
| Additional paid-in capital | 1,163 | 1,039 | 942 | 636 | 440 | |
| Accumulated other comprehensive income | 897,000 | 636,000 | 582,000 | −3 | −287,000 | |
| Accumulated deficit | −378 | −418 | −405 | −323 | −228 | |
| Total stockholders equity | 786 | 622 | 538 | 310 | 211 | |
| Total liabilities and stockholders equity | 1,790 | 2,051 | 1,495 | 1,244 | 1,193 |
Consolidated Statement of Cash Flows
| Concept | Trend | FY 2025 2025-12-31 | FY 2024 2024-12-31 | FY 2023 2023-12-31 | FY 2022 2022-12-31 | FY 2021 2021-12-31 |
|---|---|---|---|---|---|---|
| Depreciation and amortization | 62 | 53 | 49 | 45 | 39 | |
| Reduction in the carrying amount of right-of-use assets | 20 | 15 | 13 | 10 | 9 | |
| Amortization of deferred contract acquisition costs | 86 | 71 | 55 | 41 | 26 | |
| Accretion of discount on marketable investments | −8 | −21 | −11 | −90,000 | 6 | |
| Provision for credit losses | 2 | 1 | 989,000 | 1 | 808,000 | |
| Stock-based compensation | 148 | 166 | 206 | 173 | 109 | |
| Amortization of discount and issuance costs on convertible senior notes | 5 | 5 | 4 | 4 | 4 | |
| Impairment charge of an equity investment | 0 | 1 | 0 | — | — | |
| Impairment charge related to closure of operating lease facilities | 835,000 | 2 | 0 | 0 | — | |
| Interest on finance lease obligations | 1 | 264,000 | 150,000 | — | — | |
| Deferred taxes - excluding tax benefit from acquisition | 446,000 | 647,000 | 53,000 | — | — | |
| Deferred taxes - tax benefit from acquisition | 524,000 | −5 | 0 | 0 | 0 | |
| Other | 45,000 | −1 | 657,000 | 188,000 | 396,000 | |
| Accounts receivable | −17 | −15 | −10 | −5 | −36 | |
| Prepaid expenses and other current assets | 8 | −12 | −4 | 661,000 | −14 | |
| Deferred contract acquisition costs | −120 | −105 | −92 | −85 | −71 | |
| Other assets | 3 | 3 | −4 | −319,000 | −1 | |
| Accounts payable | 3 | 1 | 3 | 845,000 | 4 | |
| Accrued and other current liabilities | −6 | 3 | −9 | −8 | 20 | |
| Deferred revenue | −958,000 | −425,000 | 5 | 13 | 10 | |
| Other long-term liabilities (including non-current portions of operating and finance lease liabilities) | −48,000 | −2 | 4 | −4 | −23 | |
| Net cash provided by operating activities | 226 | 143 | 129 | 89 | 29 | |
| Purchases of marketable investments | −745 | −1,289 | −795 | −436 | −680 | |
| Proceeds from sales of marketable investments | 128 | 122 | 1 | 600,000 | 44 | |
| Proceeds from maturities of marketable investments | 804 | 1,132 | 656 | 525 | 528 | |
| Purchases of property and equipment | −25 | −42 | −31 | −52 | −42 | |
| Capitalization of internal-use software development costs | −39 | −22 | −10 | −4 | 0 | |
| Payments of initial direct lease costs | −286,000 | 0 | 0 | −266,000 | 0 | |
| Net cash provided by (used in) investing activities | 122 | −267 | −260 | 31 | −150 | |
| Proceeds from issuance of 2029 convertible senior notes | 0 | 731 | 0 | 0 | 0 | |
| Payment of debt issuance costs | 0 | −2 | 0 | 0 | — | |
| Payments for capped call transactions associated with the 2029 convertible senior notes | 0 | −93 | 0 | 0 | 0 | |
| Repurchase of a portion of 2025 convertible senior notes | 0 | −304 | 0 | −34 | −25 | |
| Cash received from the settlement at maturity of the outstanding capped calls associated with the 2023 convertible senior notes | 0 | 0 | 74 | — | — | |
| Cash received from partial termination of capped calls associated with the 2025 convertible senior notes | 0 | 539,000 | 0 | — | — | |
| Proceeds from exercise of common stock options | 3 | 481,000 | 9 | 9 | 7 | |
| Proceeds from sale of common stock under ESPP | 12 | 15 | 16 | 13 | 15 | |
| Payment of employee taxes related to vested RSUs | 0 | 0 | −3 | 0 | 0 | |
| Cash paid for repurchase of the Company's common stock | −50 | 0 | 0 | — | — | |
| Payment of holdbacks related to acquisitions | 0 | 0 | −500,000 | 0 | −5 | |
| Payments of finance leases | −10 | −4 | −989,000 | 0 | −612,000 | |
| Net cash (used in) provided by financing activities | −479 | 343 | 95 | −30 | −8 | |
| Net (decrease) increase in cash, cash equivalents and restricted cash | −130 | 219 | −36 | 90 | −129 | |
| Cash paid for interest | 10 | 7 | 4 | 4 | 4 | |
| Cash paid for income taxes | 5 | 4 | 2 | 1 | 31,000 | |
| Equipment purchased and unpaid at period-end | 6 | 12 | 11 | 12 | 14 | |
| Capitalization of leasehold improvement through non-cash lease incentive | 0 | 37,000 | 0 | 109,000 | 5 | |
| Acquisition and related transaction costs accrued at period-end | 0 | 594,000 | 0 | 0 | 0 | |
| Stock-based compensation included in capitalized software development costs | 10 | 8 | 4 | 2 | 0 |
Filings
Material Events
Insiders
Institutional Holders
Frequently asked questions
What is Five9, Inc.'s CIK number?
Five9, Inc.'s SEC CIK number is 0001288847 (1288847). The CIK (Central Index Key) is the permanent identifier the SEC assigns to every EDGAR filer — unlike a ticker symbol, it never changes.
Where can I find Five9, Inc.'s SEC filings?
All of Five9, Inc.'s EDGAR filings — 10-K annual reports, 10-Q quarterly reports, 8-K material events, and insider transactions — are listed on this page, sourced live from SEC EDGAR.
When did Five9, Inc. last report earnings?
Five9, Inc. (FIVN) most recently filed an earnings 8-K with the SEC on Apr 30, 2026, furnishing its results under Item 2.02 (Results of Operations and Financial Condition). The earnings press release is attached to that filing (accession 0001288847-26-000077). This is Five9, Inc.'s most recent earnings filing of record — not a forecast of its next earnings date.
What is Five9, Inc.'s most recent earnings 8-K?
Five9, Inc.'s latest earnings 8-K (Item 2.02) was filed Apr 30, 2026 under accession 0001288847-26-000077. It carries the quarterly or annual earnings press release — the earliest official, SEC-filed version of the results.
View Five9, Inc.'s latest earnings 8-K →
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