Freshworks Inc.
Business
Freshworks Inc. provides cloud-native SaaS software for employee experience and customer experience management, serving tens of thousands of companies across a global market. Its employee experience product suite includes Freshservice, Device42, and FireHydrant for IT and enterprise service management; its customer experience suite comprises Freshdesk, Freshchat, Freshcaller, Freshsales, and Freshmarketer for customer service, sales, and marketing automation. The company employs a product-led growth motion layered with outbound sales and partner distribution, targeting small and mid-market businesses through self-service and enterprise customers through field sales.
Summary from 10-K filed 2026-02-26
Financials
Consolidated Statement of Income
| Concept | Trend | FY 2025 2025-12-31 | FY 2024 2024-12-31 | FY 2023 2023-12-31 | FY 2022 2022-12-31 | FY 2021 2021-12-31 |
|---|---|---|---|---|---|---|
| Revenue | 839 | 720 | 596 | 498 | 371 | |
| Cost of revenue | 126 | 113 | 103 | — | — | |
| Gross profit | 713 | 607 | 493 | 402 | 293 | |
| Research and development | 163 | 165 | 138 | 136 | 120 | |
| Sales and marketing | 395 | 391 | 358 | 343 | 260 | |
| General and administrative | 141 | 181 | 168 | 157 | 117 | |
| Restructuring charges | 400,000 | 10 | 0 | 0 | — | |
| Total operating expenses | 699 | 746 | 663 | 636 | 498 | |
| Income (loss) from operations | 13 | −139 | −170 | −233 | −205 | |
| Interest and other income, net | 40 | 48 | 46 | 13 | 23 | |
| Income (loss) before income taxes | 53 | −91 | −124 | −221 | −181 | |
| Total provision for income taxes | −130 | 5 | 14 | 11 | 11 | |
| Net income (loss) | 184 | −95 | −137 | −232 | −192 | |
| Net income (loss) per share - basic (in dollars per share) | 0.63 | −0.32 | −0.47 | −0.82 | −21.73 | |
| Net income (loss) per share - diluted (in dollars per share) | 0.63 | −0.32 | −0.47 | −0.82 | −21.73 | |
| Basic (in shares) | 291 | 301 | 293 | 285 | 131 | |
| Diluted (in shares) | 294 | 301 | 293 | 285 | 131 |
Consolidated Balance Sheet
| Concept | Trend | FY 2025 2025-12-31 | FY 2024 2024-12-31 | FY 2023 2023-12-31 | FY 2022 2022-12-31 | FY 2021 2021-12-31 |
|---|---|---|---|---|---|---|
| Cash and cash equivalents | 570 | 620 | 488 | 304 | 748 | |
| Restricted cash | 62 | 3,000 | 0 | — | — | |
| Marketable securities | 212 | 450 | 700 | 843 | — | |
| Accounts receivable, net of allowance of $10,809 and $8,885 | 151 | 123 | 97 | 70 | 52 | |
| Deferred contract acquisition costs | 30 | 26 | 23 | 20 | 15 | |
| Prepaid expenses and other current assets | 73 | 46 | 48 | 39 | 31 | |
| Total current assets | 1,097 | 1,265 | 1,356 | 1,277 | 1,421 | |
| Property and equipment, net | 39 | 26 | 23 | 24 | 21 | |
| Operating lease right-of-use assets | 40 | 37 | 33 | 33 | — | |
| Deferred contract acquisition costs, noncurrent | 27 | 23 | 20 | 20 | 15 | |
| Goodwill | 147 | 147 | 6 | 6 | 6 | |
| Intangible assets, net | 77 | 91 | 0 | 303,000 | 2 | |
| Deferred tax assets, net | 157 | 8 | 10 | 9 | 6 | |
| Other assets | 19 | 15 | 10 | 12 | 11 | |
| Total assets | 1,603 | 1,612 | 1,457 | 1,380 | 1,483 | |
| Accounts payable | 12 | 2 | 3 | 6 | 6 | |
| Accrued liabilities | 98 | 82 | 57 | 59 | 56 | |
| Deferred revenue | 385 | 323 | 266 | 206 | 160 | |
| Income tax payable | 4 | 728,000 | 722,000 | 1 | 1 | |
| Total current liabilities | 498 | 408 | 327 | 272 | 223 | |
| Operating lease liabilities, non-current | 33 | 30 | 27 | 28 | — | |
| Other liabilities | 39 | 36 | 31 | 29 | 21 | |
| Total liabilities | 570 | 474 | 385 | 328 | 245 | |
| Commitments and contingencies (Note 9) | — | — | — | — | — | |
| Preferred stock, $0.00001 par value per share; 10,000,000 shares authorized as of December 31, 2025 and 2024, respectively; zero shares issued and outstanding as of December 31, 2025 and 2024 | 0 | 0 | 0 | 0 | 0 | |
| Additional paid-in capital | 4,586 | 4,874 | 4,714 | 4,562 | 4,510 | |
| Accumulated other comprehensive loss | −2 | −338,000 | −754,000 | −7 | −747,000 | |
| Accumulated deficit | −3,552 | −3,736 | −3,641 | −3,503 | −3,271 | |
| Total stockholders' equity | 1,033 | 1,138 | 1,072 | 1,052 | 1,238 | |
| Total liabilities and stockholders' equity | 1,603 | 1,612 | 1,457 | 1,380 | 1,483 |
Consolidated Statement of Cash Flows
| Concept | Trend | FY 2025 2025-12-31 | FY 2024 2024-12-31 | FY 2023 2023-12-31 | FY 2022 2022-12-31 | FY 2021 2021-12-31 |
|---|---|---|---|---|---|---|
| Depreciation and amortization | 26 | 19 | 12 | 12 | 13 | |
| Amortization of deferred contract acquisition costs | 32 | 29 | 24 | 19 | 13 | |
| Non-cash lease expense | 10 | 9 | 8 | 6 | 0 | |
| Stock-based compensation | 147 | 217 | 211 | 208 | 173 | |
| Discount amortization on marketable securities | −7 | −16 | −16 | −2 | 2 | |
| Gain on sale of non-marketable equity investments | −2 | 0 | 0 | 0 | −24 | |
| Release of valuation allowance | −152 | 0 | 0 | — | — | |
| Deferred income taxes | 3 | −13 | −1 | −2 | −2 | |
| Other | 779,000 | 1 | 119,000 | 816,000 | −28,000 | |
| Accounts receivable | −28 | −17 | −27 | −19 | −18 | |
| Deferred contract acquisition costs | −40 | −35 | −27 | −29 | −24 | |
| Prepaid expenses and other assets | −12 | −1 | −7 | −8 | −6 | |
| Accounts payable | 10 | −2 | −2 | 77,000 | 2 | |
| Accrued and other liabilities | 19 | 14 | 2 | 8 | 18 | |
| Deferred revenue | 61 | 55 | 61 | 45 | 56 | |
| Operating lease liabilities | −9 | −4 | −13 | −9 | 0 | |
| Net cash provided by operating activities | 242 | 161 | 86 | −3 | 11 | |
| Purchases of property and equipment | −6 | −9 | −2 | −7 | −6 | |
| Proceeds from sale of property and equipment | 149,000 | 279,000 | 110,000 | 137,000 | 620,000 | |
| Capitalized internal-use software | −16 | −5 | −6 | −5 | −4 | |
| Purchases of marketable securities | −587 | −621 | −843 | −849 | −686 | |
| Sale of non-marketable equity investments | 2 | 0 | 0 | 0 | 24 | |
| Maturities and redemptions of marketable securities | 831 | 888 | 1,010 | 483 | 119 | |
| Advances paid for business combination (Note 16) | −18 | 0 | 0 | — | — | |
| Business combination, net of cash acquired | 0 | −214 | 0 | 0 | 0 | |
| Net cash provided by investing activities | 206 | 39 | 158 | −285 | −420 | |
| Proceeds from issuance of common stock under employee stock purchase plan, net | 6 | 7 | 7 | — | — | |
| Proceeds from exercise of stock options | 74,000 | 89,000 | 88,000 | 109,000 | 94,000 | |
| Payment of withholding taxes on net share settlement of equity awards | −57 | −60 | −68 | −167 | −3 | |
| Repurchase of common stock | −386 | −14 | 0 | 0 | — | |
| Net cash used in financing activities | −437 | −67 | −61 | −156 | 1,058 | |
| Net increase in cash, cash equivalents and restricted cash | 12 | 132 | 184 | −444 | 650 | |
| Cash paid for taxes | 14 | 12 | 12 | 13 | 10 | |
| Operating lease right-of-use assets obtained in exchange for operating lease obligations | 13 | 13 | 7 | 15 | 0 | |
| Stock-based compensation capitalized as internal-use software | 3 | 1 | 2 | 2 | 585,000 | |
| Issuance of common stock and options in connection with acquisition | 0 | 13 | 0 | — | — | |
| Excise tax liability accrued for common stock repurchased | 3 | 0 | 0 | — | — | |
| Payables related to unsettled common stock repurchases | 0 | 2 | 0 | 0 | — |
Filings
Material Events
Insiders
Institutional Holders
Frequently asked questions
What is Freshworks Inc.'s CIK number?
Freshworks Inc.'s SEC CIK number is 0001544522 (1544522). The CIK (Central Index Key) is the permanent identifier the SEC assigns to every EDGAR filer — unlike a ticker symbol, it never changes.
Where can I find Freshworks Inc.'s SEC filings?
All of Freshworks Inc.'s EDGAR filings — 10-K annual reports, 10-Q quarterly reports, 8-K material events, and insider transactions — are listed on this page, sourced live from SEC EDGAR.
When did Freshworks Inc. last report earnings?
Freshworks Inc. (FRSH) most recently filed an earnings 8-K with the SEC on May 5, 2026, furnishing its results under Item 2.02 (Results of Operations and Financial Condition). The earnings press release is attached to that filing (accession 0001544522-26-000088). This is Freshworks Inc.'s most recent earnings filing of record — not a forecast of its next earnings date.
What is Freshworks Inc.'s most recent earnings 8-K?
Freshworks Inc.'s latest earnings 8-K (Item 2.02) was filed May 5, 2026 under accession 0001544522-26-000088. It carries the quarterly or annual earnings press release — the earliest official, SEC-filed version of the results.
View Freshworks Inc.'s latest earnings 8-K →
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