SEGMENT AND GEOGRAPHIC INFORMATION
Segment Information

The Company derives revenues from clients primarily by providing subscription support services for ERP and other software systems, and to a lesser extent, software licensing and related maintenance and professional services. The service period for a subscription is variable and the services are provided to clients in a similar manner regardless of product or customer type. See Note 2 for further information regarding the Company’s revenue recognition policies.

The Company’s chief operating decision maker (the “CODM”) is the Company’s President, Chief Executive Officer and Chairman of the Board.

The Company operates as one operating segment. Operating segments are defined as components of an enterprise for which separate financial information is evaluated regularly by the chief operating decision maker in deciding how to allocate resources and assess performance. While the Company has multiple product offerings and employees in multiple countries, the Company’s business operates as one operating segment because most of the Company's service offerings are subscription support services which are provided in a nearly identical manner, and the Company’s CODM evaluates the Company’s financial information and resources, and assesses the performance of these resources, on a consolidated basis.

The CODM assesses the performance of the Company and decides how to allocate resources based on consolidated net income (loss), which is identical to the information presented in the accompanying consolidated statements of operations and comprehensive loss. The CODM uses net income (loss) to monitor actual results against the budget. The measure of segment assets is reported on the balance sheet as total assets. See Note 2 for further information regarding the Company’s accounting policies.

The following table presents selected financial information with respect to the Company’s single operating segment for the years ended December 31, 2025, 2024 and 2023 (in thousands):
202520242023
Revenue$421,536 $428,753 $431,496 
Less:
Cost of revenue, adjusted
Employee compensation and benefits (a)
98,249 103,891 101,728 
Engineering consulting costs27,929 26,225 26,738 
Administrative allocations18,046 16,267 14,540 
All other costs (b)
20,081 19,198 17,332 
Total cost of revenue, adjusted164,305 165,581 160,338 
Sales and marketing, adjusted (c)
147,580 147,528 139,495 
General and administrative, adjusted (c)
61,684 64,301 62,714 
Stock-based compensation expense11,071 9,545 12,522 
Depreciation and amortization expense3,861 3,596 2,827 
Reorganization costs4,491 5,737 59 
Litigation costs and related recoveries, net(31,365)64,593 9,776 
Interest expense6,151 6,305 5,522 
Other income, net(1,873)(1,790)(2,989)
Income taxes18,533 (371)15,173 
Segment net income (loss)37,098 (36,272)26,059 
Reconciliation of profit or loss
Adjustments and reconciling items— — — 
Consolidated net income (loss)$37,098 $(36,272)$26,059 

(a) Adjusted to exclude stock-based compensation expense.
(b) Adjusted to exclude depreciation and amortization expense.
(c) Adjusted to exclude stock-based compensation expense as well as depreciation and amortization expense.

Geographic Information
 
The Company attributes revenues to geographic regions based on the location of its clients. The following shows revenues by geographic region for the years ended December 31, 2025, 2024 and 2023 (in thousands):
 202520242023
United States of America$193,043 $209,995 $219,975 
International228,493 218,758 211,521 
Total revenue$421,536 $428,753 $431,496 

For the years ended December 31, 2025, 2024 and 2023, Japan represented 12%, 11% and 10% of total revenue, respectively.

No customers represented more than 10% of revenue for the years ended December 31, 2025, 2024 and 2023. As of December 31, 2025 and 2024, the Company had no customers greater than 10% of total net accounts receivable.
The Company tracks its assets by physical location. The following shows the net carrying value of the Company’s property and equipment by geographic region as of December 31, 2025 and 2024 (in thousands):
 20252024
United States of America$6,396 $7,007 
Brazil2,326 754 
India592 1,432 
Rest of World925 698 
Total property and equipment, net$10,239 $9,891 

Prior year amounts of property and equipment for India and Brazil have been reclassified from Rest of World for consistency with the current year presentation. This reclassification had no effect on the Consolidated Financial Statements.

The following shows the operating lease ROU assets by geographic region as of December 31, 2025 and 2024 (in thousands):
 20252024
United States of America$2,948 $4,112 
India15,124 1,390 
Malaysia1,009 — 
Brazil967 1,193 
Rest of World1,323 466 
Total operating lease right-of-use assets$21,371 $7,161 

About Segments Disclosures

Segment disclosures break a company into its reportable operating units, revealing revenue, profit, and asset allocation that consolidated financial statements obscure. Under ASC 280, segments must match how the chief operating decision maker views the business, providing a window into internal management structure and resource allocation priorities.

Key signals: compare segment margins to identify which units drive profitability and which destroy value. Watch for changes in the number of reportable segments — segment aggregation or disaggregation often coincides with strategic shifts or attempts to obscure declining performance. Intersegment elimination patterns reveal internal pricing practices. The reconciliation between segment totals and consolidated figures exposes corporate overhead allocation and unallocated items. Geographic revenue concentration highlights regulatory and currency exposure. Compare segment-level capital expenditure against segment revenue to assess where management is investing for future growth versus harvesting existing assets.