15. Segments

The Company organizes its business structure around two operating segments based on review of discrete financial results for each of the operating segments by the Company’s chief operating decision maker (“CODM”), for performance assessment and resource allocation purposes. Each of the Company’s operating segments represents a reportable segment based on ASC 280, Segment Reporting. The Company’s two reportable segments are as follows: (1) Consumer Payments and (2) Business Payments. The Company’s CODM is the Chief Executive Officer. For both segments, the CODM uses the segment gross profit to allocate resources (including employees, property, and financial or capital resources) and assess performance of each segment predominantly in the annual budget and forecasting process. The CODM considers budget-to-actual variances on a monthly basis for the gross profit measure when making decisions about allocating capital and personnel to the segments.

The following table presents revenue, cost of services and gross profit for each reportable segment.

 

 

 

Year Ended December 31,

 

($ in thousand)

 

2025

 

 

2024

 

 

2023

 

Revenue

 

 

 

 

 

 

 

 

 

Consumer Payments

 

$

285,884

 

 

$

280,966

 

 

$

275,708

 

Business Payments

 

 

48,413

 

 

 

52,923

 

 

 

38,058

 

Elimination of intersegment revenues (1)

 

 

(25,036

)

 

 

(20,847

)

 

 

(17,139

)

Total revenue

 

$

309,261

 

 

$

313,042

 

 

$

296,627

 

Cost of services (exclusive of depreciation and amortization)

 

 

 

 

 

 

 

 

 

Consumer Payments

 

$

62,129

 

 

$

57,859

 

 

$

59,612

 

Business Payments

 

 

15,114

 

 

 

13,777

 

 

 

10,091

 

Total cost of services (exclusive of depreciation and amortization)

 

$

77,243

 

 

$

71,636

 

 

$

69,703

 

Gross profit (2)

 

 

 

 

 

 

 

 

 

Consumer Payments

 

$

223,755

 

 

$

223,107

 

 

$

216,096

 

Business Payments

 

 

33,299

 

 

 

39,146

 

 

 

27,967

 

Elimination of intersegment revenues

 

 

(25,036

)

 

 

(20,847

)

 

 

(17,139

)

Total gross profit

 

$

232,018

 

 

$

241,406

 

 

$

226,924

 

 

 

 

 

 

 

 

 

 

 

Total other operating expenses (3)

 

$

486,740

 

 

$

249,176

 

 

$

338,337

 

Total other income (expense)

 

 

(22,235

)

 

 

(3,150

)

 

 

(8,122

)

Loss before income tax benefit

 

 

(276,957

)

 

 

(10,920

)

 

 

(119,535

)

Income tax benefit

 

 

5,869

 

 

 

575

 

 

 

2,115

 

Net loss

 

$

(271,088

)

 

$

(10,345

)

 

$

(117,420

)

(1)
Represents revenue eliminations between business units within the Consumer Payments segment and Business Payments segment, as well as eliminations of intersegment revenues for consolidation purpose.
(2)
Represents revenue less costs of services (exclusive of depreciation and amortization).
(3)
Represents total operating expenses less costs of services (exclusive of depreciation and amortization).

Revenue and costs of services are attributed directly to each segment. There is no significant concentration of revenue or assets in foreign countries as of December 31, 2025. The CODM reporting package does not include interest income, interest expense, depreciation and amortization, income tax benefit (expense) and discrete asset details of the operating segments as this information is not considered by the CODM for resource allocation or other segment analysis purposes.

Historical Timeline

Fiscal YearFiled
2025Mar 9, 2026Showing above
2024Mar 3, 2025
2023Feb 29, 2024
2022Mar 1, 2023
2020Mar 1, 2021
2019Mar 16, 2020

About Segments Disclosures

Segment disclosures break a company into its reportable operating units, revealing revenue, profit, and asset allocation that consolidated financial statements obscure. Under ASC 280, segments must match how the chief operating decision maker views the business, providing a window into internal management structure and resource allocation priorities.

Key signals: compare segment margins to identify which units drive profitability and which destroy value. Watch for changes in the number of reportable segments — segment aggregation or disaggregation often coincides with strategic shifts or attempts to obscure declining performance. Intersegment elimination patterns reveal internal pricing practices. The reconciliation between segment totals and consolidated figures exposes corporate overhead allocation and unallocated items. Geographic revenue concentration highlights regulatory and currency exposure. Compare segment-level capital expenditure against segment revenue to assess where management is investing for future growth versus harvesting existing assets.