SEGMENT AND RELATED INFORMATION
Reportable operating segments are determined based on the Company’s management approach. The management approach, as defined by FASB ASC 280 “Segment Reporting,” is based on the way that the Chief Operating Decision Maker (“CODM”) organizes the segments within an enterprise for making decisions about resources to be allocated and assessing their performance. Our CODM, for purposes of FASB ASC 280, is our chief executive officer.
We report our results in two reportable segments. Our reportable segments are organized on the basis of a combination of the products and services they deliver to clients and the function that the public sector client performs. Operating segments that have met the aggregation criteria have been combined into our two reportable segments. The Enterprise Software (“ES”) reportable segment provides public sector entities with software systems and services to meet their information technology and automation needs for mission-critical “back-office” functions such as: public administration solutions, courts and public safety solutions, education solutions, and property and recording solutions. The Platform Technologies (“PT”) reportable segment provides public sector entities with platform and transformative solutions including digital solutions, payment processing, streamlined data processing, and improved operations and workflows.
The CODM uses segment operating income or loss to assess performance and to allocate resources (including employees, property, and financial or capital resources) for each segment, predominantly in the annual budget and forecasting process. During the fiscal periods presented, we had no significant transactions between reportable segments. Corporate unallocated amounts are comprised of non-cash amortization of intangible assets associated with acquisitions, depreciation associated with unallocated property and equipment assets, compensation costs for the executive management team and certain shared services staff, and share-based compensation expense for the entire company. Corporate unallocated amounts also include incidental revenues and expenses related to a company-wide user conference and rental income. The accounting policies of the reportable segments are the same as those described in Note 1, “Summary of Significant Accounting Policies.
For the year ended December 31, 2025
Enterprise Software
Platform TechnologiesTotals
Revenues   
Subscriptions:
SaaS$691,288 $86,481 
Transaction-based fees318,143 490,291 
Maintenance422,886 22,728 
Professional services
213,749 28,951 
Software licenses and royalties13,049 (233)
Hardware and other35,306 336 
Total segment revenues1,694,421 628,554 2,322,975 
Less:
Cost of revenues725,718 431,657 
Sales and marketing expense101,243 19,931 
General and administrative expense45,483 53,057 
Research and development expense161,346 17,845 
Segment operating income$660,631 $106,064 $766,695 
For the year ended December 31, 2024
Enterprise Software
Platform TechnologiesTotals
Revenues   
Subscriptions:
SaaS$559,842 $84,937 
Transaction-based fees234,633 463,519 
Maintenance438,455 24,677 
Professional services
219,933 44,058 
Software licenses and royalties25,292 1,065 
Hardware and other33,447 992 
Total segment revenues1,511,602 619,248 2,130,850 
Less:
Cost of revenues706,952 411,351 
Sales and marketing expense109,981 21,618 
General and administrative expense48,072 57,627 
Research and development expense100,182 12,126 
Segment operating income$546,415 $116,526 $662,941 
For the year ended December 31, 2023
Enterprise Software
Platform TechnologiesTotals
Revenues   
Subscriptions:
SaaS$459,544 $68,433 
Transaction-based fees174,718 456,817 
Maintenance442,781 23,880 
Professional services209,727 40,249 
Software licenses and royalties32,709 5,387 
Hardware and other30,176 — 
Total segment revenues1,349,655 594,766 1,944,421 
Less:
Cost of revenues653,407 368,017 
Sales and marketing expense102,325 25,196 
General and administrative expense57,481 64,406 
Research and development expense92,686 12,701 
Segment operating income$443,756 $124,446 $568,202 
Reconciliation of reportable segment operating income to the Company's consolidated totals:Years Ended December 31,
202520242023
Total segment operating income$766,695 $662,941 $568,202 
Corporate unallocated:
Total revenues9,365 6,953 7,330 
Cost of revenues(91,265)(83,739)(69,228)
Sales and marketing expense(27,396)(26,132)(22,249)
General and administrative expense(217,907)(195,239)(186,688)
Research and development expense(25,397)(5,631)(4,198)
Amortization of other intangibles(56,419)(59,627)(74,632)
Interest expense(4,995)(5,931)(23,629)
Other income, net37,637 14,572 3,328 
Income before income taxes$390,318 $308,167 $198,236 
The following table presents reconciliations of segment revenues from external customers and other segment information to the Company’s consolidated totals:
Years Ended December 31,
202520242023
Revenues:
ES$1,694,421 $1,511,602 $1,349,655 
PT628,554 619,248 594,766 
Corporate unallocated9,365 6,953 7,330 
Total consolidated$2,332,340 $2,137,803 $1,951,751 
Depreciation and amortization expense:
ES$29,372 $37,179 $25,445 
PT89,476 89,372 110,354 
Corporate unallocated19,510 16,886 18,280 
Total consolidated$138,358 $143,437 $154,079 
Software development expenditures:
ES$2,387 $7,612 $6,619 
PT14,160 15,558 15,840 
Corporate231 6,231 10,031 
Total consolidated
$16,778 $29,401 $32,490 
Capital expenditures:
ES$4,980 $15,283 $16,788 
PT5,739 4,168 2,380 
Corporate5,296 1,084 1,351 
Total consolidated$16,015 $20,535 $20,519 
Years ended December 31,
20252024
Segment assets
ES$534,864 $572,224 
PT416,998 416,635 
Corporate4,687,046 4,191,156 
Total consolidated$5,638,908 $5,180,015 
Segment assets primarily consist of net accounts receivable, prepaid expenses and other current assets, and net property and equipment and software development costs, net. Corporate assets primarily consist of cash and investments; prepaid insurance; goodwill and intangibles associated with acquisitions; deferred income taxes; software development costs, net; and property and equipment, net mainly related to unallocated information and technology assets. Certain presentation items from previous years have been adjusted to conform with current year presentation.
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Historical Timeline

Fiscal YearFiled
2025Feb 18, 2026Showing above
2024Feb 19, 2025
2023Feb 21, 2024
2022Feb 22, 2023
2021Feb 23, 2022
2020Feb 19, 2021
2019Feb 19, 2020
2018Feb 20, 2019
2017Feb 21, 2018
2016Feb 22, 2017
2015Feb 24, 2016

About Segments Disclosures

Segment disclosures break a company into its reportable operating units, revealing revenue, profit, and asset allocation that consolidated financial statements obscure. Under ASC 280, segments must match how the chief operating decision maker views the business, providing a window into internal management structure and resource allocation priorities.

Key signals: compare segment margins to identify which units drive profitability and which destroy value. Watch for changes in the number of reportable segments — segment aggregation or disaggregation often coincides with strategic shifts or attempts to obscure declining performance. Intersegment elimination patterns reveal internal pricing practices. The reconciliation between segment totals and consolidated figures exposes corporate overhead allocation and unallocated items. Geographic revenue concentration highlights regulatory and currency exposure. Compare segment-level capital expenditure against segment revenue to assess where management is investing for future growth versus harvesting existing assets.