Note 12: Segment Reporting

 

Operating segments are components of an enterprise about which separate financial information is available and is evaluated periodically by management, namely the Chief Operating Decision Maker (“CODM”) of an organization, in order to determine operating and resource allocation decisions. By this definition, the Company has identified its Chief Executive Officer as the CODM. The Company considers itself to be in a single reportable segment under the authoritative guidance for segment reporting, specifically a communications company for publicly traded and private companies. The CODM uses operating income to evaluate our capital allocation, which could be re-investing income back into the Company, executing a share-repurchase, paying dividends or acquiring other entities. Operating income is used to monitor budget versus actual results. The CODM also uses operating income in competitive analysis by benchmarking to the Company’s competitors. The competitive analysis along with the monitoring of budgeted versus actual results are used in assessing performance of the Company. Below provides a breakdown of costs and expenses of our one operating unit (in thousands):

          
   Years Ended December 31, 
   2025   2024 
Revenues  $22,619   $23,057 
Cost of revenues          
Costs to deliver products   3,111    2,623 
Employee costs   1,684    2,462 
Teleconference costs   232    252 
Amortization of capitalized software   278    220 
Other segment costs       60 
Total cost of revenue   5,305    5,617 
Operating costs and expenses:          
Employee costs   6,722    8,103 
Consultants and professional services   2,532    3,035 
Depreciation and amortization   2,687    2,708 
Advertising, Trade Shows & Rebranding   1,647    1,267 
Provision for credit losses   915    1,083 
Software licensing   835    938 
Stock compensation   808    703 
Hosting   566    461 
Merchant and bank fees   443    481 
Acquisition/integration and other non-recurring costs   800    408 
Rent   362    368 
Impairment loss   250    14,150 
Other operating expenses (1)   618    54 
Total operating costs and expenses   19,185    33,759 
Operating loss  $(1,871)  $(16,319)

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(1)Other operating expenses include insurance, travel, reseller commissions, tradeshow expense and other miscellaneous selling, general and administrative expenses

 

Historical Timeline

Fiscal YearFiled
2025Mar 19, 2026Showing above
2024Mar 25, 2025

About Segments Disclosures

Segment disclosures break a company into its reportable operating units, revealing revenue, profit, and asset allocation that consolidated financial statements obscure. Under ASC 280, segments must match how the chief operating decision maker views the business, providing a window into internal management structure and resource allocation priorities.

Key signals: compare segment margins to identify which units drive profitability and which destroy value. Watch for changes in the number of reportable segments — segment aggregation or disaggregation often coincides with strategic shifts or attempts to obscure declining performance. Intersegment elimination patterns reveal internal pricing practices. The reconciliation between segment totals and consolidated figures exposes corporate overhead allocation and unallocated items. Geographic revenue concentration highlights regulatory and currency exposure. Compare segment-level capital expenditure against segment revenue to assess where management is investing for future growth versus harvesting existing assets.