SEGMENT INFORMATION
The Company reports results in a single operating and reportable segment.
The Company’s CODM is its Chairman, President, and Chief Executive Officer. The CODM evaluates performance and allocates resources on a consolidated basis using various measures primarily through reviews of operational performance packages, earnings releases, investor presentations, and the Company’s SEC filings, as well as through the approval of the Company’s annual budget and forecast.
The Company’s reported segment profit measure is net income (loss) as this measure is most consistent with the amounts included in the Consolidated Statements of Operations. In addition, segment assets reviewed by the CODM are reported on the Company’s Consolidated Balance Sheets as total assets.
The accounting policies of the Company’s reportable segment are the same as those of the Company.
The following presents a reconciliation to the Company’s net income (loss) as reported in the Consolidated Statements of Operations and includes segment revenues, significant segment expenses that are regularly provided to or easily computed from information regularly provided to the CODM, other segment expenses, and adjustments to reconcile to net income (loss).
Years Ended December 31,
(in thousands)202520242023
Total segment revenue
$5,128,607 $4,898,446 $4,652,824 
Less significant segment expenses:
Customer service costs(1)
432,963 409,680 387,314 
Maintenance costs(1)
209,307 207,706 217,054 
Security installation, product, and other costs
340,702 229,728 147,314 
Selling costs, including commissions(2)
183,663 185,417 196,204 
Amortization of deferred subscriber acquisition costs(2)
252,553 224,647 188,222 
Advertising costs(2)
97,820 105,366 131,133 
Provision for credit losses(2)
197,431 187,361 131,962 
Other general and administrative costs(2)
647,499 708,979 664,182 
Share-based compensation(2)
54,553 48,745 38,626 
Depreciation and intangible asset amortization
1,367,216 1,342,798 1,335,484 
Interest expense
469,909 450,939 586,088 
Income tax expense (benefit)
233,294 195,780 160,585 
Total significant segment expenses
4,486,910 4,297,146 4,184,168 
Less other segment items(3):
Other items in SG&A(2)
35,999 39,955 36,368 
Other, net
5,180 (58,045)(18,082)
Total other segment items
41,179 (18,090)18,286 
Reconciliation of profit or loss:
(Income) loss from discontinued operations, net of tax(4)
4,567 118,337 (12,639)
Net income (loss)$595,951 $501,053 $463,009 
________________
(1)Included in monitoring and related services cost of revenue in the Consolidated Statements of Operations.
(2)Included in SG&A in the Consolidated Statements of Operations.
(3)Other segment items generally include other income and expenses, interest income, and certain other items included in SG&A that are not considered significant segment expenses. Interest income is not material for the periods presented.
(4)Represents activity related to the Commercial and Solar Businesses (as applicable during the periods), which are presented as discontinued operations.
Entity-Wide Disclosures
Revenue generated from customers outside of the U.S. is not material. As of December 31, 2025 and 2024, substantially all of the Company’s assets were located in the U.S.
The Company does not have any major customers given the high volume nature of the business. Refer to Note 2 “Revenue and Receivables” for further information on the Company’s products and services.

Historical Timeline

Fiscal YearFiled
2025Mar 2, 2026Showing above
2024Feb 27, 2025
2023Feb 28, 2024
2022Feb 28, 2023
2021Mar 1, 2022

About Segments Disclosures

Segment disclosures break a company into its reportable operating units, revealing revenue, profit, and asset allocation that consolidated financial statements obscure. Under ASC 280, segments must match how the chief operating decision maker views the business, providing a window into internal management structure and resource allocation priorities.

Key signals: compare segment margins to identify which units drive profitability and which destroy value. Watch for changes in the number of reportable segments — segment aggregation or disaggregation often coincides with strategic shifts or attempts to obscure declining performance. Intersegment elimination patterns reveal internal pricing practices. The reconciliation between segment totals and consolidated figures exposes corporate overhead allocation and unallocated items. Geographic revenue concentration highlights regulatory and currency exposure. Compare segment-level capital expenditure against segment revenue to assess where management is investing for future growth versus harvesting existing assets.