Business Segments
The Company’s business segments are defined as Consumer Banking, Commercial Banking, and Treasury and Other. The Company’s chief operating decision maker (“CODM”) is the Chairman and Chief Executive Officer. The CODM uses income from operations to evaluate the performance of the overall business and to allocate resources to each of the segments.
The Company’s internal management accounting process, which is not necessarily comparable with the process used by any other financial institution, uses various techniques to assign balance sheet and income statement amounts to the business segments, including allocations of income, expense, the provision for credit losses, and capital. This process is dynamic and requires certain allocations based on judgment and other subjective factors. Unlike financial accounting, there is no comprehensive authoritative guidance for management accounting that is equivalent to GAAP. Previously reported results have been reclassified to conform to the current reporting structure.
The net interest income of the business segments reflects the results of a funds transfer pricing process that matches assets and liabilities with similar interest rate sensitivity and maturity characteristics and reflects the allocation of net interest income related to the Company’s overall asset and liability management activities on a proportionate basis. The basis for the allocation of net interest income is a function of the Company’s assumptions that are subject to change based on changes in current interest rates and market conditions. Funds transfer pricing also serves to transfer interest rate risk to Treasury. However, the other business segments have some latitude to retain certain interest rate exposures related to customer pricing decisions within guidelines.
The provision for credit losses for the Consumer Banking and Commercial Banking business segments reflects the actual net charge-offs of those business segments. The amount of the consolidated provision for loan and lease losses is based on the CECL methodology that the Company used to estimate the consolidated Allowance. The residual provision for credit losses to arrive at the consolidated provision for credit losses is included in Treasury and Other.
Noninterest income and expense includes allocations from support units to business units. These allocations are based on actual usage where practicably calculated or by management’s estimate of such usage.
The provision for income taxes is allocated to business segments using a 26% effective income tax rate. However, the provision for income taxes for the Leasing business unit (included in the Commercial Banking segment) and Auto Leasing portfolio and Pacific Century Life Insurance business unit (both included in the Consumer Banking segment) are assigned their actual effective income tax rates due to the unique relationship that income taxes have with their products. The residual income tax expense or benefit to arrive at the consolidated effective tax rate is included in Treasury and Other.
Consumer Banking
Consumer Banking offers a broad range of financial products and services, including loan and lease financing, deposit, and brokerage and insurance products; private banking and international client banking services; trust services; investment management; and institutional investment advisory services. Loan and lease products include residential mortgage loans, home equity lines of credit, automobile loans and leases, overdraft lines of credit, installment loans, small business loans and leases, and credit cards. Deposit products include checking, savings, and time deposit accounts. Brokerage and insurance offerings include equities, mutual funds, life insurance, and annuity products. Private banking (including international client banking) and Trust groups assist individuals and families in building and preserving their wealth by providing investment, credit, and trust services to high-net-worth individuals. The investment management group manages portfolios utilizing a variety of investment products and the institutional client services group offers investment advice to corporations, government entities, and foundations. Products and services from Consumer Banking are delivered to customers through 51 branch locations and 320 ATMs throughout Hawaiʻi and the West Pacific, a customer service center, and online and mobile banking services.
Commercial Banking
Commercial Banking offers products including commercial and industrial loans, commercial real estate loans, commercial lease financing, auto dealer financing, merchant services, deposit products and cash management services. Commercial lending and lease financing, deposit products, and cash management and merchant services are offered to middle-market and large companies in Hawaiʻi and the West Pacific. Commercial Banking also offers lease financing and deposit products to government entities in Hawaiʻi. Commercial real estate mortgages focus on investors, developers, and builders
predominantly domiciled in Hawaiʻi. Commercial Banking includes international banking which services Japanese, Korean, and Chinese commercial businesses owned by a foreign individual or entity, a U.S. corporate subsidiary of a foreign owner, or businesses where management prefers to speak a foreign language.
Treasury and Other
Treasury consists of corporate asset and liability management activities, including interest rate risk management and a foreign currency exchange business. This segment’s assets and liabilities (and related interest income and expense) consist of interest-bearing deposits, investment securities, federal funds sold and purchased, and short and long-term borrowings. The primary sources of noninterest income are from bank-owned life insurance, net gains (losses) from the sale of investment securities, and foreign exchange income related to customer-driven currency requests from merchants and island visitors. The net residual effect of the transfer pricing of assets and liabilities is included in Treasury and Other, along with the elimination of intercompany transactions.
Other organizational units (Technology, Operations, Marketing, Human Resources, Finance, Credit and Risk Management, and Corporate and Regulatory Administration) provide a wide-range of support to the Company’s other income earning segments. Expenses incurred by these support units are charged to the business segments through an internal cost allocation process. The cost allocation is included in Other Noninterest Expense in the table below.
Selected business segment financial information as of and for the years ended December 31, 2025, 2024 and 2023 were as follows:
(dollars in thousands)Consumer BankingCommercial BankingTreasury and OtherConsolidated Total
Year Ended December 31, 2025
Net Interest Income (Expense)$383,955 $220,084 $(66,500)$537,539 
Provision for (Recapture of) Credit Losses11,551 2,194 (2,245)11,500 
Net Interest Income (Expense) After Provision for Credit Losses372,404 217,890 (64,255)526,039 
Noninterest Income135,923 47,086 (3,919)179,090 
Noninterest Expense
Salaries and Benefits84,773 19,834 144,165 248,772 
Net Occupancy28,578 1,593 11,848 42,019 
Other Noninterest Expense236,285 52,332 (136,261)152,356 
Total Noninterest Expense349,636 73,759 19,752 443,147 
Income (Loss) Before Provision for Income Taxes158,691 191,217 (87,926)261,982 
Provision (Benefit) for Income Taxes40,291 49,097 (33,308)56,080 
Net Income (Loss)$118,400 $142,120 $(54,618)$205,902 
Total Assets as of December 31, 2025$8,337,939 $6,125,727 $9,712,698 $24,176,364 
Year Ended December 31, 2024
Net Interest Income (Expense)$391,137 $206,450 $(131,007)$466,580 
Provision for (Recapture of) Credit Losses11,969 913 (1,732)11,150 
Net Interest Income (Expense) After Provision for Credit Losses379,168 205,537 (129,275)455,430 
Noninterest Income134,568 28,768 9,193 172,529 
Noninterest Expense
Salaries and Benefits81,477 20,436 130,651 232,564 
Net Occupancy27,551 1,816 12,717 42,084 
Other Noninterest Expense230,916 52,100 (127,556)155,460 
Total Noninterest Expense339,944 74,352 15,812 430,108 
Income (Loss) Before Provision for Income Taxes173,792 159,953 (135,894)197,851 
Provision (Benefit) for Income Taxes44,290 40,530 (36,963)47,857 
Net Income (Loss)$129,502 $119,423 $(98,931)$149,994 
Total Assets as of December 31, 2024$8,288,997 $6,145,162 $9,166,955 $23,601,114 
Year Ended December 31, 2023
Net Interest Income (Expense)$393,310 $209,436 $(105,721)$497,025 
Provision for Credit Losses7,773 44 1,183 9,000 
Net Interest Income (Expense) After Provision for Credit Losses385,537 209,392 (106,904)488,025 
Noninterest Income126,373 33,016 17,220 176,609 
Noninterest Expense
Salaries and Benefits84,761 21,218 128,100 234,079 
Net Occupancy27,514 1,571 10,839 39,924 
Other Noninterest Expense228,061 54,697 (119,243)163,515 
Total Noninterest Expense340,336 77,486 19,696 437,518 
Income (Loss) Before Provision for Income Taxes171,574 164,922 (109,380)227,116 
Provision (Benefit) for Income Taxes44,141 41,109 (29,336)55,914 
Net Income (Loss)$127,433 $123,813 $(80,044)$171,202 
Total Assets as of December 31, 2023$8,486,771 $5,831,880 $9,414,645 $23,733,296 

Historical Timeline

Fiscal YearFiled
2025Feb 24, 2026Showing above
2024Mar 4, 2025
2023Feb 29, 2024
2022Mar 1, 2023
2021Mar 1, 2022
2020Mar 1, 2021
2019Mar 2, 2020
2018Mar 1, 2019
2017Feb 28, 2018
2016Feb 27, 2017
2015Feb 29, 2016

About Segments Disclosures

Segment disclosures break a company into its reportable operating units, revealing revenue, profit, and asset allocation that consolidated financial statements obscure. Under ASC 280, segments must match how the chief operating decision maker views the business, providing a window into internal management structure and resource allocation priorities.

Key signals: compare segment margins to identify which units drive profitability and which destroy value. Watch for changes in the number of reportable segments — segment aggregation or disaggregation often coincides with strategic shifts or attempts to obscure declining performance. Intersegment elimination patterns reveal internal pricing practices. The reconciliation between segment totals and consolidated figures exposes corporate overhead allocation and unallocated items. Geographic revenue concentration highlights regulatory and currency exposure. Compare segment-level capital expenditure against segment revenue to assess where management is investing for future growth versus harvesting existing assets.