3. Goodwill and Intangible Assets

Goodwill

The following table shows the changes in the carrying amount of goodwill for the years ended December 31, 2025 and 2024:

 

 

 

North America Loss Adjusting

 

 

International Operations

 

 

Broadspire

 

 

Platform Solutions

 

 

Total

 

 

 

(In thousands)

 

Balance at December 31, 2023:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Goodwill

 

$

88,995

 

 

$

81,779

 

 

$

113,374

 

 

$

65,556

 

 

$

349,704

 

Accumulated impairment losses

 

 

(71,626

)

 

 

(81,779

)

 

 

(100,437

)

 

 

(19,138

)

 

 

(272,980

)

Net goodwill

 

$

17,369

 

 

$

-

 

 

$

12,937

 

 

$

46,418

 

 

$

76,724

 

2024 Activity:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Foreign currency effects

 

 

(356

)

 

 

-

 

 

 

-

 

 

 

-

 

 

 

(356

)

Balance at December 31, 2024:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Goodwill

 

$

88,639

 

 

$

81,779

 

 

$

113,374

 

 

$

65,556

 

 

$

349,348

 

Accumulated impairment losses

 

 

(71,626

)

 

 

(81,779

)

 

 

(100,437

)

 

 

(19,138

)

 

 

(272,980

)

Net goodwill

 

$

17,013

 

 

$

-

 

 

$

12,937

 

 

$

46,418

 

 

$

76,368

 

2025 Activity:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Foreign currency effects

 

 

201

 

 

 

-

 

 

 

-

 

 

 

-

 

 

 

201

 

Balance at December 31, 2025:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Goodwill

 

$

88,840

 

 

$

81,779

 

 

$

113,374

 

 

$

65,556

 

 

$

349,549

 

Accumulated impairment losses

 

 

(71,626

)

 

 

(81,779

)

 

 

(100,437

)

 

 

(19,138

)

 

 

(272,980

)

Net goodwill

 

$

17,214

 

 

$

-

 

 

$

12,937

 

 

$

46,418

 

 

$

76,569

 

 

During 2025, the Company performed its annual goodwill impairment testing utilizing the income approach. The estimated fair value of each reporting unit tested exceeded its carrying value for all periods. The key assumptions used in estimating the fair value of its reporting units as of October 1, 2025 and 2024 include the discount rate and the terminal growth rate. The discount rates utilized in estimating the fair value of its reporting units as of October 1, 2025 and 2024 range between 13% - 15.5% and 13% - 17%, respectively, reflecting the assessment of a market participant's view of the risks associated with the projected cash flows. The terminal growth rate used in the analysis was 2.0% for all periods. The assumptions used in estimating the fair values are based on currently available data and management's best estimates of revenues, EBITDA margins, and cash flows and, accordingly, a change in market conditions or other factors could have a material effect on the estimated values. There are inherent uncertainties related to the assumptions used and to management's application of these assumptions. No goodwill impairment was identified as of December 31, 2025, 2024 and 2023.

Intangible Assets

The following is a summary of finite-lived intangible assets acquired through business acquisitions as of December 31, 2025 and 2024:

 

 

 

Gross
Carrying
Amount

 

 

Accumulated
Amortization

 

 

Net
Carrying
Value

 

 

Weighted-
Average
Amortization
Period

 

 

(In thousands, except years)

 

 

 

December 31, 2025:

 

 

 

 

 

 

 

 

 

 

 

Customer relationships

 

$

161,103

 

 

$

(130,332

)

 

$

30,771

 

 

6.4 years

Technology-based

 

 

21,043

 

 

 

(17,626

)

 

 

3,417

 

 

2.2 years

Trade name

 

 

3,385

 

 

 

(2,252

)

 

 

1,133

 

 

2.4 years

Other

 

 

6,855

 

 

 

(6,580

)

 

 

275

 

 

1.1 years

Total

 

$

192,386

 

 

$

(156,790

)

 

$

35,596

 

 

5.0 years

December 31, 2024:

 

 

 

 

 

 

 

 

 

 

 

Customer relationships

 

$

161,459

 

 

$

(125,639

)

 

$

35,820

 

 

7.3 years

Technology-based

 

 

21,735

 

 

 

(16,364

)

 

 

5,371

 

 

3.3 years

Trade name

 

 

5,828

 

 

 

(3,721

)

 

 

2,107

 

 

3.7 years

Other

 

 

6,795

 

 

 

(6,278

)

 

 

517

 

 

2.1 years

Total

 

$

195,817

 

 

$

(152,002

)

 

$

43,815

 

 

6.0 years

Amortization of finite-lived intangible assets was $8,431,000, $7,497,000, and $7,790,000 for the years ended December 31, 2025, 2024, and 2023, respectively. These amortization expenses were excluded from segment operating earnings (see Note 12, "Segment and Geographic Information"). Intangible assets subject to amortization are amortized on a straight-line basis over lives ranging from 2 to 20 years.

At December 31, 2025, annual estimated aggregate amortization expense for intangible assets subject to amortization for the next five years is as follows:

 

 

 

Annual
Amortization
Expense

 

Year Ending December 31,

 

(In thousands)

 

2026

 

$

6,931

 

2027

 

 

5,394

 

2028

 

 

5,394

 

2029

 

 

3,087

 

2030

 

 

2,750

 

 

The following is a summary of indefinite-lived intangible assets at December 31, 2025 and 2024:

 

 

 

Gross Carrying
Amount

 

 

Accumulated
Impairments

 

 

Net Carrying
Value

 

 

 

(In thousands)

 

December 31, 2025:

 

 

 

 

 

 

 

 

 

Trade names

 

$

32,828

 

 

$

(2,072

)

 

$

30,756

 

December 31, 2024:

 

 

 

 

 

 

 

 

 

Trade names

 

$

32,802

 

 

$

(2,072

)

 

$

30,730

 

Historical Timeline

Fiscal YearFiled
2025Mar 2, 2026Showing above
2024Mar 3, 2025
2023Mar 4, 2024
2022Mar 6, 2023
2021Mar 15, 2022
2020Mar 4, 2021
2019Mar 5, 2020

About Goodwill & Intangibles Disclosures

Goodwill and intangible asset disclosures reveal the premium paid in acquisitions and how management assesses whether that premium retains its value. Since goodwill is no longer amortized under US GAAP, the annual impairment test is the only mechanism that adjusts carrying values downward — making the assumptions behind that test critically important for investors.

Key signals: a history of goodwill impairments suggests management consistently overpays for acquisitions. Watch the gap between reporting unit fair value and carrying amount — when fair value exceeds carrying amount by less than 10-20%, a small decline in business performance could trigger a write-down. For finite-lived intangibles, examine useful life assumptions across customer relationships, technology, and trade names; aggressive estimates inflate near-term earnings. Compare total intangibles-to-total-assets ratios against peers to assess acquisition dependency. Rising goodwill as a percentage of equity can signal balance sheet fragility.