16.
Income Taxes

Prior to the Corporate Reorganization, the Company was treated as a partnership for U.S. Federal and most applicable state and local income tax purposes. As a partnership, the Company was not subject to U.S. Federal and certain state and local income taxes. Any taxable income or loss generated by the Company was passed through to and included in the taxable income or loss of its members. Prior to the Corporate Reorganization, the Company's wholly owned subsidiary, Outreach, Inc., was subjected to U.S. Federal and state and local income taxes.

After the Corporate Reorganization, the Company is subject to U.S. Federal and state local income taxes.

The following summarizes the components of income tax (benefit) expense:

 

 

Year Ended January 31,

 

 

 

2026

 

 

2025

 

 

2024

 

 

(in thousands)

 

Current income tax expense:

 

 

 

 

 

 

 

 

 

 

 

 

Federal

 

$

 

312

 

 

$

 

 

 

$

 

 

State

 

 

 

130

 

 

 

 

 

 

 

 

 

Foreign

 

 

 

60

 

 

 

 

 

 

 

 

 

Total current income tax expense

 

 

 

502

 

 

 

 

 

 

 

 

 

Deferred income tax expense (benefit):

 

 

 

 

 

 

 

 

 

 

 

 

Federal

 

 

 

(168

)

 

 

 

(508

)

 

 

 

(81

)

State

 

 

 

19

 

 

 

 

(288

)

 

 

 

(25

)

Foreign

 

 

 

9

 

 

 

 

 

 

 

 

 

Total deferred income tax benefit

 

 

 

(140

)

 

 

 

(796

)

 

 

 

(106

)

Total income tax expense (benefit)

 

$

 

362

 

 

$

 

(796

)

 

$

 

(106

)

 

The following summarizes the components of loss before provision for income taxes:

 

 

Year Ended January 31,

 

 

 

2026

 

 

2025

 

 

2024

 

 

 

(in thousands)

 

Domestic

 

$

 

(161,381

)

 

$

 

(86,018

)

 

$

 

(48,258

)

Foreign

 

 

 

229

 

 

 

 

 

 

 

 

 

Total income before taxes

 

$

 

(161,152

)

 

$

 

(86,018

)

 

$

 

(48,258

)

 

The provision for income taxes differs from the amount computed by applying the statutory federal income tax rate to net loss before the provision for income taxes. The sources and effects of the differences are as follows:

 

 

Year Ended January 31,

 

 

 

2026

 

 

2025

 

 

2024

 

 

 

(in thousands)

 

Pre-tax loss

 

$

 

(161,152

)

 

 

 

 

 

$

 

(86,018

)

 

 

 

 

$

 

(48,258

)

 

 

 

U.S federal statutory tax rate

 

 

 

(33,842

)

 

 

 

21.0

%

 

 

 

(18,064

)

 

 

21.0

%

 

 

 

(10,134

)

 

 

21.0

%

State and local income taxes, net of federal income tax effect (1)

 

 

 

121

 

 

 

 

(0.1

)%

 

 

 

(98

)

 

 

0.1

%

 

 

 

(20

)

 

 

0.1

%

Foreign tax effects

 

 

 

13

 

 

 

 

(0.0

)%

 

 

 

 

 

 

0.0

%

 

 

 

 

 

 

%

Effect of changes in tax laws or rates enacted in the current period

 

 

 

 

 

 

 

%

 

 

 

(129

)

 

 

0.2

%

 

 

 

 

 

 

%

Changes in valuation allowances

 

 

 

336

 

 

 

 

(0.2

)%

 

 

 

 

 

 

%

 

 

 

 

 

 

%

Nontaxable or nondeductible items:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Income not subject to corporate tax

 

 

 

24,647

 

 

 

 

(15.3

)%

 

 

 

11,662

 

 

 

(13.6

%)

 

 

 

10,048

 

 

 

(20.8

%)

Derivative fair market value adjustment

 

 

 

1,543

 

 

 

 

(1.0

)%

 

 

 

 

 

 

%

 

 

 

 

 

 

%

Warrant fair market value adjustment

 

 

 

1,202

 

 

 

 

(0.7

)%

 

 

 

 

 

 

%

 

 

 

 

 

 

%

Goodwill impairment Outreach

 

 

 

 

 

 

 

%

 

 

 

5,828

 

 

 

(6.8

%)

 

 

 

 

 

 

%

Other

 

 

 

352

 

 

 

 

(0.2

)%

 

 

 

5

 

 

 

(0.0

%)

 

 

 

 

 

 

%

Other adjustments:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Change in tax status

 

 

 

5,765

 

 

 

 

(3.6

)%

 

 

 

 

 

 

%

 

 

 

 

 

 

%

Other

 

 

 

225

 

 

 

 

(0.1

)%

 

 

 

 

 

 

%

 

 

 

 

 

 

%

Total income tax expense (benefit)

 

$

 

362

 

 

 

 

(0.2

)%

 

$

 

(796

)

 

 

0.9

%

 

$

 

(106

)

 

 

0.2

%

 

(1)
State taxes in California, Colorado, and Missouri represented the majority (greater than 50%) of the tax effect in this category.

Significant components of the Company’s net non-current deferred tax assets and liabilities are as follows:

 

 

Year Ended January 31,

 

 

 

2026

 

 

2025

 

 

 

(in thousands)

 

Non-current deferred assets

 

 

 

 

 

 

 

 

Net operating loss carryforward

 

$

 

4,792

 

 

$

 

74

 

Equity-based compensation

 

 

 

3,612

 

 

 

 

 

Operating lease liability

 

 

 

1,787

 

 

 

 

825

 

Capitalized research and development costs

 

 

 

 

 

 

 

418

 

Inventory

 

 

 

 

 

 

 

68

 

Accrued liabilities

 

 

 

792

 

 

 

 

 

Accrued compensation

 

 

 

756

 

 

 

 

71

 

Other

 

 

 

505

 

 

 

 

14

 

Disallowed interest

 

 

 

301

 

 

 

 

 

Total deferred tax asset

 

 

 

12,545

 

 

 

 

1,470

 

Valuation allowance

 

 

 

(376

)

 

 

 

 

Net deferred tax asset

 

 

 

12,169

 

 

 

 

1,470

 

Non-current deferred tax liabilities

 

 

 

 

 

 

 

 

Capitalized software

 

 

 

(7,192

)

 

 

 

 

Investment in partnerships

 

 

 

(4,793

)

 

 

 

 

Intangibles

 

 

 

(2,320

)

 

 

 

(2,152

)

Operating right-of-use asset

 

 

 

(1,718

)

 

 

 

(840

)

Property and equipment

 

 

 

(499

)

 

 

 

(389

)

Total deferred tax liability

 

 

 

(16,522

)

 

 

 

(3,381

)

Net deferred tax liability

 

$

 

(4,353

)

 

$

 

(1,911

)

 

As of January 31, 2026, the Company had $22.3 million of federal net operating loss carryforwards, which can be carried forward indefinitely.

As of January 31, 2026, the Company had $10.6 million of state net operating loss carryforwards, which can be carried forward for periods that vary from ten years to indefinitely.

In assessing the realizability of deferred tax assets, management considers whether it is more likely than not that some or all of the deferred tax assets will not be realized. The ultimate realization of deferred tax assets depends on the generation of future taxable income during the periods in which those temporary differences are deductible. Management considers the scheduled reversal of deferred tax liabilities (including the effect in available carryback and carryforward periods), projected taxable income, and tax-planning strategies in this assessment. In order to fully realize the deferred tax asset, the Company has considered the reversal of its deferred tax liabilities. On the basis of this evaluation, the Company recorded a valuation allowance of $0.4 million as of January 31, 2026. For the year ended January 31, 2026, the net change in the valuation allowance was $0.4 million.

The total cash paid for income taxes, net of refunds is composed of the following:

 

 

Year Ended January 31,

 

 

 

2026

 

 

2025

 

 

 

(in thousands)

 

U.S. Federal

 

$

 

22

 

 

$

 

 

State (1)

 

 

 

58

 

 

 

 

 

Foreign

 

 

 

87

 

 

 

 

 

Total cash paid for income taxes, net of refunds

 

$

 

167

 

 

$

 

 

 

(1) No individual jurisdictions met the 5% disaggregation threshold.

 

The Company had no uncertain tax positions for the year ended January 31, 2026. As of January 31, 2026, the Company had no accrued interest or penalties related to uncertain tax positions. The Company does not expect a material change in unrecognized tax benefits within the next 12 months.

 

The statute of limitations on Internal Revenue Service examinations has expired for all years prior to 2022. State income tax returns are generally subject to examination for a period of three to four years after filing of the return.

About Income Taxes Disclosures

The income tax disclosure reveals how much a company actually pays in taxes versus what the statutory rate would predict. Analysts focus on the effective tax rate (ETR) reconciliation, which breaks down every item driving the gap between the 21% federal rate and the company's reported ETR — including R&D credits, foreign rate differentials, and state taxes. Deferred tax assets (DTAs) and their valuation allowances signal management's confidence in future profitability: a rising allowance suggests the company doubts it can use accumulated tax benefits. Uncertain tax benefit (UTB) reserves quantify exposure to IRS challenges on aggressive positions.

Key signals to watch: sudden ETR drops without clear operational reasons, large increases in valuation allowances, growing UTB balances, and significant unremitted foreign earnings. Post-TCJA, pay attention to GILTI and BEAT provisions that affect multinational tax structures. Compare the cash taxes paid (from the cash flow statement) against the income tax provision to gauge earnings quality.