21.
Segment Reporting

The Company operates as a single operating segment, the Gloo segment, consistent with how its CODM, CEO, Scott Beck, reviews financial information and allocates resources. The Company primarily derives its revenue within the United States by providing a breadth of products, services and solutions to the faith-based ecosystem.

The CODM uses revenue, operating expenses, and net loss as reported in the Company’s consolidated statements of operations to identify underlying trends in the performance of its business, make comparisons with the financial performance of its competitors, and determine how to allocate resources of the Company as a whole. The CODM does not review assets in evaluating the results of the Gloo segment, and therefore, such information is not repeated in this disclosure.

The following table presents the significant expenses and other segment items of the Gloo segment, as regularly reviewed by its CODM:

 

 

Year Ended January 31,

 

 

2026

 

 

2025

 

 

2024

 

 

(in thousands)

 

Revenue

$

 

94,660

 

 

$

 

23,216

 

 

$

 

21,289

 

Less:

 

 

 

 

 

 

 

 

 

 

 

Cost of revenue (exclusive of depreciation and amortization)

 

 

71,554

 

 

 

 

19,749

 

 

 

 

6,471

 

Depreciation and amortization

 

 

11,163

 

 

 

 

7,714

 

 

 

 

4,685

 

Hosting and software

 

 

6,171

 

 

 

 

2,830

 

 

 

 

2,121

 

Insurance

 

 

398

 

 

 

 

185

 

 

 

 

157

 

Maintenance and equipment

 

 

1,011

 

 

 

 

290

 

 

 

 

193

 

Outside services

 

 

2,816

 

 

 

 

4,151

 

 

 

 

10,218

 

Payroll and benefits

 

 

62,508

 

 

 

 

31,842

 

 

 

 

27,240

 

Professional services

 

 

7,394

 

 

 

 

2,302

 

 

 

 

3,029

 

Rent and utilities

 

 

3,756

 

 

 

 

1,523

 

 

 

 

1,618

 

Advertising and marketing

 

 

8,162

 

 

 

 

5,201

 

 

 

 

4,028

 

Travel and entertainment

 

 

3,859

 

 

 

 

1,349

 

 

 

 

2,450

 

Impairment of goodwill

 

 

 

 

 

 

27,753

 

 

 

 

 

Other operating expenses

 

 

24,039

 

 

 

 

1,556

 

 

 

 

3,587

 

Other segment expense (1)

 

 

50,561

 

 

 

 

2,573

 

 

 

 

3,805

 

Net loss

 

 

(158,732

)

 

 

 

(85,802

)

 

 

 

(48,313

)

 

(1)
Other segment items primarily include interest expense; other income (expense), net; and income tax (expense) benefit as reported in its consolidated statements of operations.

About Segments Disclosures

Segment disclosures break a company into its reportable operating units, revealing revenue, profit, and asset allocation that consolidated financial statements obscure. Under ASC 280, segments must match how the chief operating decision maker views the business, providing a window into internal management structure and resource allocation priorities.

Key signals: compare segment margins to identify which units drive profitability and which destroy value. Watch for changes in the number of reportable segments — segment aggregation or disaggregation often coincides with strategic shifts or attempts to obscure declining performance. Intersegment elimination patterns reveal internal pricing practices. The reconciliation between segment totals and consolidated figures exposes corporate overhead allocation and unallocated items. Geographic revenue concentration highlights regulatory and currency exposure. Compare segment-level capital expenditure against segment revenue to assess where management is investing for future growth versus harvesting existing assets.