REVENUE FROM CONTRACTS WITH CUSTOMERSThe majority of the Company’s revenues are derived from contracts with customers who are located in the United States of America (the “United States” or “U.S.”). However, the Company delivers most of its services from regional customer experience delivery centers that are located in geographies outside of the United States. Our global delivery model is built on regional customer experience delivery centers and includes a unique ability to support work-at-home capabilities in any region.
The Company generated its revenue from clients based in the United States and other countries as shown below:
| | | | | | | | | | | | | | | | | |
| Year Ended June 30, |
| ($000s) | 2025 | | 2024 | | 2023 |
| Revenue | | | | | |
| United States | $ | 537,781 | | | $ | 493,015 | | | $ | 509,170 | |
| Other countries | 20,492 | | | 15,554 | | | 13,948 | |
| Total | $ | 558,273 | | | $ | 508,569 | | | $ | 523,118 | |
The following table presents the breakdown of the Company’s revenues by geographical location, based on where the services are provided for the years ended:
| | | | | | | | | | | | | | | | | |
| Year Ended June 30, |
| ($000s) | 2025 | | 2024 | | 2023 |
| Revenue | | | | | |
| Onshore (United States) | $ | 136,020 | | | $ | 120,153 | | | $ | 145,401 | |
| Offshore (Philippines, Pakistan, India) | 282,289 | | | 244,825 | | | 221,913 | |
| Nearshore (Jamaica, Nicaragua, Honduras) | 139,964 | | | 143,591 | | | 155,804 | |
| Total | $ | 558,273 | | | $ | 508,569 | | | $ | 523,118 | |
The following table presents the breakdown of the Company’s revenue by pattern of revenue recognition for the years ended:
| | | | | | | | | | | | | | | | | |
| Year Ended June 30, |
| ($000s) | 2025 | | 2024 | | 2023 |
| Pattern of Revenue recognition | | | | | |
| Services transferred over time | $ | 509,942 | | | $ | 477,663 | | | $ | 489,942 | |
| Services transferred at a point in time | 48,331 | | | 30,906 | | | 33,176 | |
| $ | 558,273 | | | $ | 508,569 | | | $ | 523,118 | |
The movement in deferred revenue was as follows:
| | | | | | | | | | | |
| ($000s) | June 30,
2025 | | June 30,
2024 |
| Beginning balance | $ | 5,877 | | | $ | 7,796 | |
| Revenue recognized | (7,294) | | | (8,509) | |
| Revenue deferred | 8,045 | | | 6,590 | |
| Ending balance | $ | 6,628 | | | $ | 5,877 | |
About Revenue Disclosures
Revenue disclosures under ASC 606 explain how a company identifies performance obligations, allocates transaction prices, and determines when revenue is recognized. This section is essential for understanding whether reported revenue reflects genuine economic activity or aggressive accounting choices. Analysts examine the mix of point-in-time versus over-time recognition, which directly affects revenue timing and comparability.
Key signals: rising contract liabilities (deferred revenue) suggest strong future revenue visibility, while declining contract assets may indicate slowing project milestones. Watch for variable consideration estimates — rebates, returns, and performance bonuses that require management judgment. Significant changes in disaggregated revenue by geography or product line can reveal shifting business mix before it appears in headline numbers. Compare revenue growth against contract liability growth to assess sustainability, and scrutinize any changes in the timing of recognition that coincide with earnings pressure.