13.         Segment reporting and concentrations

The Company’s operations are classified in three reporting segments: Digital Data Solutions (DDS), Synodex and Agility.

The DDS segment provides AI training and post-training data, model evaluation, alignment, and safety, AI model deployment and integration, and AI-enabled platforms.

The Synodex segment provides an industry platform that transforms medical records into structured for insurance and healthcare workflows.

The Agility segment provides an industry platform that provides media intelligence and public relations workflow software enhanced with AI-driven monitoring, analytics, and content capabilities. We continue to invest in these platforms to incorporate advances in AI while emphasizing reliability, transparency, and user trust.

A significant portion of the Company’s revenues is generated from its locations in the Philippines, India, Sri Lanka, Canada, Germany, Israel, United States and the United Kingdom.

The Company’s chief operating decision maker (CODM) is the senior executive committee that includes the chief executive officer, chief operating officer, and the chief financial officer (interim).

The U.S. GAAP measures used by the Company’s CODM to evaluate segment performance and allocate resources—such as employees, property, and financial or capital resources during the annual budgeting and forecasting process, are Revenues, Gross Profit and Income before provision for income taxes. Performance results are monitored, reviewed, and measured monthly and quarterly by comparing budget and forecast to actual results for profit measures, assessing returns on investment, compensation decisions and changing strategies, if required.

The accounting policies used by the DDS, Synodex and Agility segments are the same as those described in the summary of significant accounting policies.

The measure of segment assets is reported on the balance sheet as total consolidated assets shown in the table below (in thousands):

  ​ ​ ​

December 31, 

  ​ ​

2025

  ​

2024*

Total assets:

 

  ​

 

  ​

DDS

$

149,210

$

91,588

Synodex

 

5,260

 

4,790

Agility (1)

 

14,123

 

17,071

Total Consolidated (2)

$

168,593

$

113,449

* Prior period segment assets of the DDS, Synodex and Agility segments have been reclassified to align with the current period presentation, with no impact on the Company’s consolidated results.

(1)Agility assets include goodwill of $2.1 million and $2.0 million as of December 31, 2025 and 2024, respectively

(2)Segment assets consist of cash, receivables, prepaid and other current assets, property and equipment, and intangibles.

The table below shows segment information for other significant income statement items (in thousands):

Year Ended December 31, 2025

  ​ ​ ​

DDS

  ​ ​ ​

Synodex

  ​ ​ ​

Agility

  ​ ​ ​

Total

Revenues

$

220,825

$

7,322

$

23,516

$

251,663

Direct operating costs (1) (3)

 

135,421

 

5,997

 

10,766

 

152,184

Gross profit

85,404

1,325

12,750

99,479

Selling and administrative expenses (2) (4)

 

46,002

 

699

 

12,905

 

59,606

Segment operating income (loss)

39,402

626

(155)

39,873

Interest expense (income), net

(1,553)

-

1

 

(1,552)

Income (loss) before provision for income taxes

$

40,955

$

626

$

(156)

$

41,425

Year Ended December 31, 2024

  ​ ​ ​

DDS

  ​ ​ ​

Synodex

  ​ ​ ​

Agility

  ​ ​ ​

Total

Revenues

 

$

141,098

$

7,864

$

21,499

$

170,461

Direct operating costs (1) (3)

 

88,186

 

5,763

 

9,438

 

103,387

Gross profit

52,912

2,101

12,061

67,074

Selling and administrative expenses (2) (4)

 

31,685

 

194

 

10,859

 

42,738

Segment operating income

21,227

1,907

1,202

24,336

Interest expense (income), net

 

(153)

-

4

 

(149)

Income before provision for income taxes

$

21,380

$

1,907

$

1,198

$

24,485

(1)

Direct operating costs consist of direct and indirect labor costs, occupancy costs, data center hosting fees, cloud services, content acquisition costs, depreciation and amortization, travel, telecommunications, computer services and supplies, realized (gain) loss on forward contracts, foreign currency revaluation (gain) loss, recruitment costs and other direct expenses that are incurred in providing services to our customers.

(2)

Selling and administrative expenses consist of payroll and related costs including commissions, bonuses, and stock-based compensation; marketing, advertising, trade conferences and related expenses; new services research and related software development expenses, software and cloud service subscriptions, professional and consultant fees, provision for credit losses and other administrative overhead expenses.

(3)

Includes non-cash expenses which consist mainly of depreciation, amortization of capitalized software development costs and stock-based compensation expense.

(4)Includes non-cash expenses which consist mainly of stock-based compensation expense.

Long-lived assets as of December 31, 2025 and 2024 by geographic region were comprised of (in thousands):

  ​ ​ ​

December 31, 

2025

2024

United States

$

12,576

$

10,182

Foreign countries:

 

 

Canada

 

6,325

 

6,265

United Kingdom

 

653

 

806

Philippines

 

5,091

 

3,532

India

 

2,582

 

2,251

Sri Lanka

 

833

 

587

Israel

 

56

 

63

Germany

 

6

 

4

Total foreign

 

15,546

 

13,508

Totals

$

28,122

$

23,690

Long-lived assets include the unamortized balance of right-of-use assets amounting to $4.1 million and $4.2 million as of December 31, 2025 and December 31, 2024, respectively.

One customer in the DDS segment generated approximately 58% and 48% of the Company’s total revenues in the fiscal year ended December 31, 2025 and 2024, respectively. No other customer accounted for 10% or more of total revenues during these periods. Further, in the years ended December 31, 2025 and 2024, revenues from non-U.S. customers accounted for 16% and 21%, respectively, of the Company’s revenues.

Revenues for each of the two years in the period ended December 31, 2025 and 2024 by geographic region (determined based upon customer domicile), were as follows (in thousands):

  ​ ​ ​

Year Ended December 31, 

2025

2024

United States

$

212,125

$

133,876

Canada

 

11,662

 

8,696

United Kingdom

 

10,468

 

10,006

The Netherlands

 

8,549

 

8,059

Others - European countries principally, Germany and Belgium

 

8,859

 

9,824

Totals

$

251,663

$

170,461

As of December 31, 2025, approximately 10% of the Company’s accounts receivable was due from foreign (principally European) customers and 63% of accounts receivable was due from one customer. As of December 31, 2024, approximately 16% of the Company’s accounts receivable was due from foreign (principally European) customers and 61% of accounts receivable was due from two customers. No other customer accounted for 10% or more of the accounts receivable as of December 31, 2025 and 2024.

Historical Timeline

Fiscal YearFiled
2025Feb 26, 2026Showing above
2024Feb 24, 2025
2023Mar 4, 2024
2022Feb 24, 2023
2021Mar 24, 2022
2020Mar 15, 2021
2019Mar 16, 2020
2018Mar 26, 2019
2017Mar 22, 2018
2016Mar 15, 2017
2015Mar 14, 2016

About Segments Disclosures

Segment disclosures break a company into its reportable operating units, revealing revenue, profit, and asset allocation that consolidated financial statements obscure. Under ASC 280, segments must match how the chief operating decision maker views the business, providing a window into internal management structure and resource allocation priorities.

Key signals: compare segment margins to identify which units drive profitability and which destroy value. Watch for changes in the number of reportable segments — segment aggregation or disaggregation often coincides with strategic shifts or attempts to obscure declining performance. Intersegment elimination patterns reveal internal pricing practices. The reconciliation between segment totals and consolidated figures exposes corporate overhead allocation and unallocated items. Geographic revenue concentration highlights regulatory and currency exposure. Compare segment-level capital expenditure against segment revenue to assess where management is investing for future growth versus harvesting existing assets.