Goodwill and intangible assets
Goodwill and intangible assets consisted of:
December 31, 2025December 31, 2024
(in thousands)Useful life (months)Gross carrying amountAccumulated
amortization
Net
carrying
amount
Gross carrying amountAccumulated
amortization
Net
carrying
amount
Customer relationships
84 - 120
$25,040 $(21,830)$3,210 $43,500 $(29,503)$13,997 
Non-compete agreements60303 (303)— 303 (303)— 
Trademarks, trade names, and domain names
60 - 120
1,624 (1,244)380 9,284 (3,296)5,988 
Intangible assets$26,967 $(23,377)$3,590 $53,087 $(33,102)$19,985 
GoodwillIndefinite$47,739 $— $47,739 $47,739 $— $47,739 
The following table presents the changes in goodwill and intangible assets:
December 31, 2025December 31, 2024
(in thousands)GoodwillIntangible
assets
GoodwillIntangible
assets
Beginning balance at January 1,$47,739 $19,985 $47,739 $26,015 
Additions to goodwill and intangible assets— — — 400 
Amortization— (2,979)— (6,430)
Write-off of intangible assets— (13,416)— — 
Ending balance$47,739 $3,590 $47,739 $19,985 
Amortization expense related to intangible assets amounted to $3.0 million, $6.4 million, and $6.9 million for the years ended December 31, 2025, 2024, and 2023, respectively. During the year ended December 31, 2025, the Company recognized a charge of $13.4 million related to the write-off of customer relationships and trademarks, trade names, and domain names acquired as part of the acquisition of Customer Helper Team, LLC as the Company did not intend to use or expect any future economic benefits from these intangible assets. During the year ended December 31, 2024, there were no impairments recognized for intangible assets. The Company has no accumulated impairment of goodwill.
As of December 31, 2025, future amortization expense relating to identifiable intangible assets with estimable useful lives over the next five years was as follows:
(in thousands)Amortization
expense
2026$1,911 
20271,364 
202837 
202940 
203043 
Thereafter195 
$3,590 

Historical Timeline

Fiscal YearFiled
2025Feb 23, 2026Showing above
2024Feb 24, 2025
2023Feb 22, 2024
2022Feb 27, 2023
2021Feb 28, 2022
2020Mar 15, 2021

About Goodwill & Intangibles Disclosures

Goodwill and intangible asset disclosures reveal the premium paid in acquisitions and how management assesses whether that premium retains its value. Since goodwill is no longer amortized under US GAAP, the annual impairment test is the only mechanism that adjusts carrying values downward — making the assumptions behind that test critically important for investors.

Key signals: a history of goodwill impairments suggests management consistently overpays for acquisitions. Watch the gap between reporting unit fair value and carrying amount — when fair value exceeds carrying amount by less than 10-20%, a small decline in business performance could trigger a write-down. For finite-lived intangibles, examine useful life assumptions across customer relationships, technology, and trade names; aggressive estimates inflate near-term earnings. Compare total intangibles-to-total-assets ratios against peers to assess acquisition dependency. Rising goodwill as a percentage of equity can signal balance sheet fragility.