Segment Reporting
The Company's reportable operating segments include:
Loan Servicing and Systems
Education Technology Services and Payments
Asset Generation and Management, part of the NFS division
Nelnet Bank, part of the NFS division
The Company earns fee-based revenue through its Loan Servicing and Systems and Education Technology Services and Payments operating segments; and earns net interest income on its loan portfolio in its Asset Generation and Management and Nelnet Bank operating segments.
The Company’s operating segments are defined by the products and services they offer and the types of customers they serve, and they reflect the manner in which financial information is currently evaluated by management. See note 1 for a description of each operating segment, including the primary products and services offered.
The management reporting process measures the performance of the Company’s operating segments based on the management structure of the Company, as well as the methodology used by management to evaluate performance and allocate resources. The Company’s executive officers (the "chief operating decision maker") evaluate the performance of the Company’s operating segments based on their financial results prepared in conformity with U.S. GAAP.
The Nelnet Financial Services division includes the reportable segments of AGM and Nelnet Bank and the following other non-reportable operating segments. The operating results of the below items are included as a reconciling item from the operating results of the Company’s reportable segments to the consolidated financial statements.
Nelnet Insurance Services, which primarily includes multiple reinsurance treaties on property and casualty policies
WRCM, the Company's SEC-registered investment advisor subsidiary
The Company’s ownership and activities in real estate
The Company’s ownership and management of its bond portfolio (primarily student loan and other asset-backed securities)
The accounting policies of the Company’s operating segments are the same as those described in the summary of significant accounting policies. Intersegment revenues are charged by a segment that provides a product or service to another segment. Intersegment revenues and expenses are included within each segment consistent with the income statement presentation provided to management. Income taxes are allocated based on 24% of income before taxes for each individual operating segment, except for Nelnet Bank, which reflects Nelnet Bank’s actual tax expense/benefit as allocated and reflected in its Call Report filed with the Federal Deposit Insurance Corporation. The difference between the consolidated income tax expense and the sum of taxes calculated for each operating segment is included in income taxes in Corporate and Other Activities (“Corporate”).
Other business activities and operating segments that are not reportable and not part of the NFS division are combined and included in Corporate, as described in note 1.
Segment Results
The following tables present the results of each of the Company's reportable operating segments reconciled to the consolidated financial statements:
Year ended December 31, 2025
Reportable SegmentsReconciling Items
Loan Servicing and Systems (LSS)Education Technology Services and Payments (ETSP)Asset
Generation and
Management
Nelnet BankTotal Reportable SegmentsNFS Other Operating SegmentsCorporate and Other ActivitiesEliminations/ ReclassificationsTotal
Interest income:
Loan interest$— — 624,861 61,224 686,085 — — — 686,085 
Investment interest2,441 26,476 49,226 57,478 135,621 49,356 11,029 (30,632)165,374 
Total interest income2,441 26,476 674,087 118,702 821,706 49,356 11,029 (30,632)851,459 
Interest expense— — 463,102 59,284 522,386 4,938 258 (30,632)496,950 
Net interest income2,441 26,476 210,985 59,418 299,320 44,418 10,771 — 354,509 
Less provision (negative provision) for loan losses— — 49,261 18,590 67,851 — — — 67,851 
Less provision for beneficial interests— — 11,311 — 11,311 — — — 11,311 
Net interest income after provision2,441 26,476 150,413 40,828 220,158 44,418 10,771 — 275,347 
Other income (expense):
LSS revenue509,089 — — — 509,089 — — — 509,089 
ETSP revenue— 507,150 — — 507,150 — — — 507,150 
Intersegment revenue22,158 265 — — 22,423 — — (22,423)— 
Reinsurance premiums earned— — — — — 107,502 — — 107,502 
Solar construction revenue— — — — — — 14,371 — 14,371 
Other, net459 — 27,235 3,324 31,018 8,928 57,244 397 97,587 
Gain on partial redemption of ALLO investment— — — — — — 175,044 — 175,044 
Derivative settlements, net— — 2,094 606 2,700 — — — 2,700 
Derivative market value adjustments, net— — (6,196)(3,809)(10,005)— 907 — (9,098)
Total other income (expense), net531,706 507,415 23,133 121 1,062,375 116,430 247,566 (22,026)1,404,345 
Cost of services and expenses:
Total cost of services7,555 176,907 — — 184,462 — 41,810 — 226,272 
Salaries and benefits271,806 169,424 6,363 11,446 459,039 2,573 97,346 (172)558,786 
Depreciation and amortization8,969 10,884 — 1,400 21,253 — 12,318 — 33,571 
Reinsurance losses and underwriting expenses— — — — — 93,551 — — 93,551 
Postage expense35,344 35,344 (35,344)— 
Servicing fees29,266 3,191 32,457 (32,457)— 
Impairment expense— 1,145 — — 1,145 4,001 24,466 — 29,612 
Other expenses (a)46,273 37,962 6,483 7,487 98,205 5,104 61,975 46,284 211,568 
Intersegment expenses, net67,811 24,612 4,954 2,812 100,189 1,149 (100,603)(735)— 
Total operating expenses430,203 244,027 47,066 26,336 747,632 106,378 95,502 (22,424)927,088 
Income (loss) before income taxes96,389 112,957 126,480 14,613 350,439 54,470 121,025 398 526,332 
Income tax (expense) benefit(23,134)(27,120)(30,335)(3,562)(84,151)(12,950)(30,885)— (127,986)
Net income (loss)73,255 85,837 96,145 11,051 266,288 41,520 90,140 398 398,346 
Net (income) loss attributable to noncontrolling interests— 45 (85)— (40)(511)31,077 (398)30,128 
Net income (loss) attributable to Nelnet, Inc.$73,255 85,882 96,060 11,051 266,248 41,009 121,217 — 428,474 
Total assets as of December 31, 2025$153,851 541,309 9,860,026 2,069,700 12,624,886 1,144,970 809,762 (515,835)14,063,783 
(a)    Other expenses for each reportable segment includes:
LSS - communications, professional fees, software, and computer services and subscriptions.
ETSP - advertising, professional fees, analysis fees, computer services and subscriptions, and travel.
AGM - trustee and professional fees.
Nelnet Bank - marketing, professional fees, collection costs, software, computer services and subscriptions, FDIC insurance, and management fee expense.
Year ended December 31, 2024
Reportable SegmentsReconciling Items
Loan Servicing and Systems (LSS)Education Technology Services and Payments (ETSP)Asset
Generation and
Management
Nelnet BankTotal Reportable SegmentsNFS Other Operating SegmentsCorporate and Other ActivitiesEliminations/ ReclassificationsTotal
Interest income:
Loan interest$— — 749,117 38,381 787,498 — — — 787,498 
Investment interest4,877 29,891 68,302 45,992 149,062 54,357 11,773 (29,291)185,901 
Total interest income4,877 29,891 817,419 84,373 936,560 54,357 11,773 (29,291)973,399 
Interest expense— — 654,346 44,859 699,205 8,837 1,787 (29,291)680,537 
Net interest income4,877 29,891 163,073 39,514 237,355 45,520 9,986 — 292,862 
Less provision (negative provision) for loan losses— — 27,691 26,916 54,607 — — — 54,607 
Less provision for beneficial interests— — 39,491 — 39,491 — — — 39,491 
Net interest income after provision4,877 29,891 95,891 12,598 143,257 45,520 9,986 — 198,764 
Other income (expense):
LSS revenue482,408 — — — 482,408 — — — 482,408 
ETSP revenue— 486,962 — — 486,962 — — — 486,962 
Intersegment revenue24,493 220 — — 24,713 — — (24,713)— 
Reinsurance premiums earned— — — — — 62,923 — — 62,923 
Solar construction revenue— — — — — — 56,569 — 56,569 
Other, net2,769 — 14,236 2,951 19,956 8,313 31,613 77 59,959 
Gain on partial redemption of ALLO investment— — — — — — — — — 
Derivative settlements, net— — 5,217 917 6,134 — — — 6,134 
Derivative market value adjustments, net— — 5,422 4,702 10,124 — — — 10,124 
Total other income (expense), net509,670 487,182 24,875 8,570 1,030,297 71,236 88,182 (24,636)1,165,079 
Cost of services and expenses:
Total cost of services1,889 172,763 — — 174,652 — 77,673 — 252,325 
Salaries and benefits300,366 164,716 4,784 11,122 480,988 1,587 96,148 (1,792)576,931 
Depreciation and amortization19,475 10,531 — 1,282 31,288 — 26,828 — 58,116 
Reinsurance losses and underwriting expenses— — — — — 55,246 — — 55,246 
Postage expense36,820 36,820 (36,820)— 
Servicing fees31,591 1,373 32,964 (32,964)— 
Impairment expense736 — — — 736 — 2,402 — 3,138 
Other expenses (a)43,282 32,281 4,152 6,972 86,687 3,352 53,581 45,883 189,503 
Intersegment expenses, net71,482 18,886 5,037 2,361 97,766 853 (99,599)980 — 
Total operating expenses472,161 226,414 45,564 23,110 767,249 61,038 79,360 (24,713)882,934 
Income (loss) before income taxes40,497 117,896 75,202 (1,942)231,653 55,718 (58,865)77 228,584 
Income tax (expense) benefit(9,719)(28,333)(18,048)579 (55,521)(13,261)16,114 — (52,669)
Net income (loss)30,778 89,563 57,154 (1,363)176,132 42,457 (42,751)77 175,915 
Net (income) loss attributable to noncontrolling interests— 158 — — 158 (463)8,512 (77)8,130 
Net income (loss) attributable to Nelnet, Inc.$30,778 89,721 57,154 (1,363)176,290 41,994 (34,239)— 184,045 
Total assets as of December 31, 2024$193,390 600,790 10,037,688 1,449,034 12,280,902 903,837 842,692 (249,678)13,777,753 
(a)    Other expenses for each reportable segment includes:
LSS - occupancy, communications, professional fees, collection costs, analysis fees, software, computer services and subscriptions, and travel.
ETSP - advertising, professional fees, analysis fees, computer services and subscriptions, travel, and provision for losses.
AGM - trustee and professional fees.
Nelnet Bank - marketing, consulting and professional fees, software, and FDIC insurance.
Year ended December 31, 2023
Reportable SegmentsReconciling Items
Loan Servicing and Systems (LSS)Education Technology Services and Payments (ETSP)Asset
Generation and
Management
Nelnet BankTotal Reportable SegmentsNFS Other Operating SegmentsCorporate and Other ActivitiesEliminations/ ReclassificationsTotal
Interest income:
Loan interest$— — 910,139 21,806 931,945 — — — 931,945 
Investment interest4,845 26,962 67,019 36,053 134,879 74,857 12,141 (44,021)177,855 
Total interest income4,845 26,962 977,158 57,859 1,066,824 74,857 12,141 (44,021)1,109,800 
Interest expense— — 823,084 34,704 857,788 29,747 1,578 (44,021)845,091 
Net interest income4,845 26,962 154,074 23,155 209,036 45,110 10,563 — 264,709 
Less provision (negative provision) for loan losses— — (360)8,475 8,115 — — — 8,115 
Less provision for beneficial interests— — — — — — — — — 
Net interest income after provision4,845 26,962 154,434 14,680 200,921 45,110 10,563 — 256,594 
Other income (expense):
LSS revenue517,954 — — — 517,954 — — — 517,954 
ETSP revenue— 463,311 — — 463,311 — — — 463,311 
Intersegment revenue28,911 253 — — 29,164 — — (29,164)— 
Reinsurance premiums earned— — — — — 20,067 — — 20,067 
Solar construction revenue— — — — — — 31,669 — 31,669 
Other, net2,587 — (6,393)1,095 (2,711)6,581 (95,859)— (91,989)
Gain on partial redemption of ALLO investment— — — — — — — — — 
Derivative settlements, net— — 24,588 484 25,072 — — — 25,072 
Derivative market value adjustments, net— — (40,250)(1,523)(41,773)— — — (41,773)
Total other income (expense), net549,452 463,564 (22,055)56 991,017 26,648 (64,190)(29,164)924,311 
Cost of services and expenses:
Total cost of services— 171,183 — — 171,183 — 48,576 — 219,759 
Salaries and benefits317,885 155,296 4,191 9,074 486,446 1,130 105,531 (1,571)591,537 
Depreciation and amortization19,257 11,319 — 574 31,150 — 47,969 — 79,118 
Reinsurance losses and underwriting expenses— — — — — 16,781 — — 16,781 
Postage expense21,194 21,194 (21,194)— 
Servicing fees37,389 509 37,898 (37,898)— 
Impairment expense296 4,310 — — 4,606 — 27,319 — 31,925 
Other expenses (a)39,323 34,133 4,988 4,994 83,438 2,391 56,307 30,935 173,070 
Intersegment expenses, net78,628 23,184 5,175 (47)106,940 584 (108,088)564 — 
Total operating expenses476,583 228,242 51,743 15,104 771,672 20,886 129,038 (29,164)892,431 
Income (loss) before income taxes77,714 91,101 80,636 (368)249,083 50,872 (231,241)— 68,715 
Income tax (expense) benefit(18,651)(21,891)(19,353)153 (59,742)(12,073)52,429 — (19,385)
Net income (loss)59,063 69,210 61,283 (215)189,341 38,799 (178,812)— 49,330 
Net (income) loss attributable to noncontrolling interests— 109 — — 109 (568)40,955 — 40,496 
Net income (loss) attributable to Nelnet, Inc.$59,063 69,319 61,283 (215)189,450 38,231 (137,857)— 89,826 
Total assets as of December 31, 2023$294,376 490,296 13,488,420 991,252 15,264,344 1,115,292 873,843 (541,095)16,712,384 
(a)    Other expenses for each reportable segment includes:
LSS - occupancy, communications, professional fees, collection costs, analysis fees, software, computer services and subscriptions, and travel.
ETSP - advertising, professional fees, analysis fees, software, computer services and subscriptions, travel, and provision for losses.
AGM - trustee and professional fees.
Nelnet Bank - marketing, consulting and professional fees, software, and FDIC insurance.
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Historical Timeline

Fiscal YearFiled
2025Feb 26, 2026Showing above
2024Feb 27, 2025
2023Feb 27, 2024
2022Feb 28, 2023
2021Feb 28, 2022
2015Feb 25, 2016

About Segments Disclosures

Segment disclosures break a company into its reportable operating units, revealing revenue, profit, and asset allocation that consolidated financial statements obscure. Under ASC 280, segments must match how the chief operating decision maker views the business, providing a window into internal management structure and resource allocation priorities.

Key signals: compare segment margins to identify which units drive profitability and which destroy value. Watch for changes in the number of reportable segments — segment aggregation or disaggregation often coincides with strategic shifts or attempts to obscure declining performance. Intersegment elimination patterns reveal internal pricing practices. The reconciliation between segment totals and consolidated figures exposes corporate overhead allocation and unallocated items. Geographic revenue concentration highlights regulatory and currency exposure. Compare segment-level capital expenditure against segment revenue to assess where management is investing for future growth versus harvesting existing assets.