Business Segments
The Company's primary business is the purchase, collection and management of nonperforming loan portfolios. The Company is organized on a geographic basis, with its principal markets in the U.S. and Europe, where it has operations in 12 countries and the United Kingdom. On a significantly smaller scale, the Company also operates in South America, Canada and Australia. Subject to globally-established parameters for capital allocation, portfolio profitability and leverage, each market functions under a similar debt management business model, which is predicated on purchasing nonperforming loans and generating returns through disciplined collection strategies over extended collection periods. As part of an ancillary business, the Company purchases and provides fee-based services for class action claims recoveries in the U.S.
During the three months ended December 31, 2025, the Company reorganized its business segment structure from a single operating segment into two operating and reportable segments, comprised of its U.S. and European businesses. The reorganization resulted from the appointment of a new chief executive officer ("CEO") in 2025, which led to changes in the organizational structure and how the Company's operating results are evaluated by the Company's chief operating decision maker ("CODM"). The Company has determined that its operations in South America, Canada and Australia are not operating segments individually or collectively. The U.S. reportable segment includes the operating results of the Company's class action claims recoveries business, which are not material to the segment as a whole.
The CODM is the Company’s CEO, and the primary profitability measure used by the CEO to evaluate performance and allocate resources is segment operating income/(loss). The measure used by the CEO represents a GAAP measure (Income/(loss) from operations) adjusted to exclude the goodwill impairment charge in 2025, which does not represent an integral part of segment operational performance, as well as certain unallocated corporate expenses, and does not include any non-operating income or expenses. The CEO uses segment operating income/(loss) to review actual results in comparison with budgeted and forecasted results and in deciding how to allocate resources, which may include decisions about employees, properties, operational initiatives and the deployment of capital and other financial resources.
Intersegment and other intercompany transactions are executed at negotiated prices. The Company does not report a measure of segment assets as that information is not regularly provided to the CEO. All prior year disclosures have been recast to reflect the reportable segment reorganization that occurred in 2025.
Segment financial information
Segment operating results for the years ended December 31, 2025, 2024 and 2023 were as follows (in thousands):
202520242023
U.S.EuropeTotalU.S.EuropeTotalU.S.EuropeTotal
Revenues from external customers$611,252 $461,365 $1,072,617 $593,928 $394,963 $988,891 $358,251 $330,503 $688,754 
Reconciliation to consolidated total:
All other revenues (1)
129,220 125,633 113,800 
Total consolidated revenues$1,201,837 $1,114,524 $802,554 
Segment revenues611,252 461,365 1,072,617 593,928 394,963 988,891 358,251 330,503 688,754 
Less segment expenses:(2)
Compensation and benefits175,452 82,662 258,114 187,624 72,585 260,209 180,908 66,295 247,203 
Legal collection expenses177,318 35,697 213,015 130,284 38,032 168,316 87,116 26,270 113,386 
Professional and outside services51,685 17,445 69,130 48,439 14,843 63,282 38,346 15,959 54,305 
Other segment items (3)
86,167 55,733 141,900 100,008 51,795 151,803 101,848 51,177 153,026 
Segment operating income/(loss)$120,630 $269,828 $390,458 $127,573 $217,708 $345,281 $(49,967)$170,802 $120,834 
Reconciliation to consolidated totals:
All other operating income and corporate expenses (4)
(8,120)(5,549)(20,342)
Goodwill impairment(412,611)— — 
Income/(loss) from operations$(30,273)$339,732 $100,492 
Interest expense, net(251,788)(229,267)(181,724)
Gain on sale of equity method investment38,403 — — 
Foreign exchange gain/(loss), net755 (9)289 
Other expense(336)(851)(1,944)
Income/(loss) before income taxes$(243,239)$109,605 $(82,887)
(1)Includes revenues from external customers in South America, Canada and Australia.
(2)Amounts include intersegment and intercompany expenses, which are not material.
(3)Primarily reflects Communication expenses, Agency fees and Other operating expenses.
(4)Includes operating income in South America, Canada and Australia, excluding goodwill impairment, and certain unallocated corporate personnel, administrative and other overhead expenses.
Other segment information for the years ended December 31, 2025, 2024 and 2023 was as follows (in thousands):
202520242023
U.S.EuropeSegments TotalU.S.EuropeSegments TotalU.S.EuropeSegments Total
Interest expense, net$144,304 $111,516 $255,820 $139,594 $90,537 $230,131 $100,883 $82,224 $183,107 
Depreciation and amortization5,812 3,087 8,899 7,628 2,964 10,592 9,612 3,525 13,137 
Goodwill impairment15,761 361,249 377,010 — — — — — — 
Income tax expense/(benefit)(241)32,436 32,195 4,468 17,270 21,738 (32,020)15,134 (16,886)
Reconciliation of segment totals to consolidated totals for the years ended December 31, 2025, 2024 and 2023 was as follows (in thousands):
202520242023
Segments Total
All Other (1)
Consolidated TotalSegments Total
All Other (1)
Consolidated TotalSegments Total
All Other (1)
Consolidated Total
Interest expense/(income), net$255,820 $(4,032)$251,788 $230,131 $(864)$229,267 $183,107 $(1,383)$181,724 
Depreciation and amortization8,899 136 9,035 10,592 200 10,792 13,137 239 13,376 
Goodwill impairment377,010 35,601 412,611 — — — — — — 
Income tax expense32,195 14,540 46,735 21,738 (706)21,032 (16,886)753 (16,133)
(1)Primarily reflects activity in South America, Canada and Australia. Interest expense, net also includes the elimination of intersegment and intercompany interest.
Revenues and long-lived assets by country
Revenues for the years ended December 31, 2025, 2024 and 2023, and long-lived assets held as of December 31, 2025 and 2024, by country in which the Company operates, were as follows (in thousands):
Revenues (1)
Long-Lived Assets (2)
202520242023December 31, 2025December 31, 2024
U.S.$611,252 $593,928 $358,251 $33,893 $43,068 
International
U.K.170,084 161,905 119,963 9,149 9,957 
Other (3)
420,501 358,691 324,340 11,050 8,646 
Total$1,201,837 $1,114,524 $802,554 $54,092 $61,671 
(1)Based on the financial information used to produce the Company's general-purpose financial statements, it is impracticable to report further breakdowns of revenues from external customers.
(2)Comprised of Property and equipment, net and ROU assets.
(3)None of the countries included comprise greater than 10% of the Company's consolidated revenues or long-lived assets.

Historical Timeline

Fiscal YearFiled
2025Mar 2, 2026Showing above
2024Feb 27, 2025

About Segments Disclosures

Segment disclosures break a company into its reportable operating units, revealing revenue, profit, and asset allocation that consolidated financial statements obscure. Under ASC 280, segments must match how the chief operating decision maker views the business, providing a window into internal management structure and resource allocation priorities.

Key signals: compare segment margins to identify which units drive profitability and which destroy value. Watch for changes in the number of reportable segments — segment aggregation or disaggregation often coincides with strategic shifts or attempts to obscure declining performance. Intersegment elimination patterns reveal internal pricing practices. The reconciliation between segment totals and consolidated figures exposes corporate overhead allocation and unallocated items. Geographic revenue concentration highlights regulatory and currency exposure. Compare segment-level capital expenditure against segment revenue to assess where management is investing for future growth versus harvesting existing assets.