NOTE 2 – Operating Segment Information:

 

The Company manages and reports the following segments:

 

Branded Products segment: Primarily through our signature marketing brands BAMKO® and HPI®, we produce and sell customized merchandising solutions, promotional products and branded uniform programs. Branded products are sold to customers in a wide range of industries, including retail, hotel, food service, entertainment, technology, transportation and other industries. The segment currently has sales offices in the United States and Brazil, with support services in China and India.

 

Healthcare Apparel segment: Primarily through our portfolio of brands Wink® and Fashion Seal Healthcare®, its trade name CID Resources and our license of Carhartt Medical, we manufacture (through third parties or in our own facilities) and sell a wide range of healthcare apparel, such as scrubs, lab coats, protective apparel and patient apparel. This segment sells its products to healthcare laundries, dealers, distributors and retailers primarily in the United States.

 

Contact Centers: Through multiple The Office Gurus® entities, including our subsidiaries in El Salvador, Belize, Dominican Republic, the United States and Jamaica until its closure on June 15, 2025, we provide outsourced, nearshore and onshore business process outsourcing, contact and call-center support services to North American customers.

 

Intersegment eliminations include the elimination of revenues and costs from services provided by the Contact Centers segment to the Company’s two other segments. Such costs are recognized as selling and administrative expenses in the Branded Products and Healthcare Apparel segments. Income and expenses related to corporate functions that are not specifically attributable to an individual reportable segment are presented within Other in the table below.

 

The chief operating decision maker, who is the Company’s Chief Executive Officer, evaluates the performance of our segments. Segment EBITDA is the profitability metric reported to the Company’s CODM for purposes of making decisions about allocation of resources to, and assessing performance of, each reportable segment. Segment EBITDA is calculated as net sales less cost of goods sold and selling and administrative expenses. Segment information for total assets is not presented as this information is not used by the Company’s CODM in measuring segment performance or allocating resources between segments.

 

The following tables set forth financial information related to the Company’s operating segments (in thousands):

 

  

Branded Products

  

Healthcare Apparel

  

Contact Centers

  

Intersegment Eliminations

  

Other

  

Total

 

For the Year Ended December 31, 2025:

                        

Net sales

 $361,134  $115,866  $92,520  $(3,336) $-  $566,184 

Cost of goods sold

  237,422   73,904   43,540   (1,546)  -   353,320 

Gross margin

  123,712   41,962   48,980   (1,790)  -   212,864 

Selling and administrative expenses

  96,067   39,550   42,385   (1,790)  23,263   199,475 

Depreciation and amortization

  5,637   3,718   2,650   -   350   12,355 

Segment EBITDA

 $33,282  $6,130  $9,245  $-  $(22,913) $25,744 
                         
  Branded Products  Healthcare Apparel  Contact Centers  Intersegment Eliminations  Other  Total 

For the Year Ended December 31, 2024:

                        

Net sales

 $353,314  $119,191  $96,949  $(3,778) $-  $565,676 

Cost of goods sold

  228,591   73,445   44,742   (1,680)  -   345,098 

Gross margin

  124,723   45,746   52,207   (2,098)  -   220,578 

Selling and administrative expenses

  94,384   41,149   42,999   (2,098)  23,492   199,926 

Depreciation and amortization

  5,948   3,892   2,968   -   377   13,185 

Intangible assets impairment charge

  -   260   -   -   -   260 

Segment EBITDA

 $36,287  $8,749  $12,176  $-  $(23,115) $34,097 

 

The following table reconciles total Segment EBITDA to income before income tax expense:

 

  

Years Ended December 31,

 
  

2025

  

2024

 

Income before income tax expense

 $8,246  $14,294 

Interest expense

  5,143   6,358 

Depreciation and amortization

  12,355   13,185 

Intangible assets impairment charge

  -   260 

Segment EBITDA

 $25,744  $34,097 

 

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Historical Timeline

Fiscal YearFiled
2025Mar 3, 2026Showing above
2024Mar 11, 2025
2023Mar 14, 2024
2022Mar 20, 2023
2021Mar 23, 2022
2020Mar 3, 2021
2019Feb 20, 2020
2018Feb 21, 2019

About Segments Disclosures

Segment disclosures break a company into its reportable operating units, revealing revenue, profit, and asset allocation that consolidated financial statements obscure. Under ASC 280, segments must match how the chief operating decision maker views the business, providing a window into internal management structure and resource allocation priorities.

Key signals: compare segment margins to identify which units drive profitability and which destroy value. Watch for changes in the number of reportable segments — segment aggregation or disaggregation often coincides with strategic shifts or attempts to obscure declining performance. Intersegment elimination patterns reveal internal pricing practices. The reconciliation between segment totals and consolidated figures exposes corporate overhead allocation and unallocated items. Geographic revenue concentration highlights regulatory and currency exposure. Compare segment-level capital expenditure against segment revenue to assess where management is investing for future growth versus harvesting existing assets.