Revenue from Contracts with Customers
Disaggregation of Revenue
The Company’s revenues are derived from contracts with customers related to business outsourcing services that it provides. The following table presents the breakdown of the Company’s revenues by service offering:
Year ended December 31,
(in thousands)202520242023
Digital Customer Experience
$661,899 $611,837 $605,943 
Trust & Safety
307,430 248,041 186,742 
AI Services
214,218 135,107 131,680 
Service revenue
$1,183,547 $994,985 $924,365 
The majority of the Company’s revenues are derived from contracts with customers who are located in the United States. However, the Company delivers its services from geographies outside of the United States. The following table presents the breakdown of the Company’s revenues by geographical location, based on where the services are provided from:
Year ended December 31,
(in thousands)202520242023
Philippines
$638,042 $563,032 $511,298 
United States
132,058 117,773 148,708 
India153,766 123,804 115,777 
Rest of World
259,681 190,376 148,582 
Service revenue$1,183,547 $994,985 $924,365 
Contract Balances
Accounts receivable, net of allowance for credit losses includes $122.4 million and $92.7 million of unbilled revenues as of December 31, 2025 and 2024, respectively.

Activity in the Company’s allowance for doubtful accounts consisted of the following:
Year ended December 31,
(in thousands)202520242023
Balance, beginning of year$1,299 $1,978 $3,422 
Provision for credit losses1,016 (15)103 
Uncollectible receivables written-off(1,404)(664)(1,547)
Balance, end of year$911 $1,299 $1,978 

Historical Timeline

Fiscal YearFiled
2025Mar 5, 2026Showing above
2024Mar 6, 2025
2023Mar 8, 2024
2022Mar 6, 2023
2021Mar 9, 2022

About Revenue Disclosures

Revenue disclosures under ASC 606 explain how a company identifies performance obligations, allocates transaction prices, and determines when revenue is recognized. This section is essential for understanding whether reported revenue reflects genuine economic activity or aggressive accounting choices. Analysts examine the mix of point-in-time versus over-time recognition, which directly affects revenue timing and comparability.

Key signals: rising contract liabilities (deferred revenue) suggest strong future revenue visibility, while declining contract assets may indicate slowing project milestones. Watch for variable consideration estimates — rebates, returns, and performance bonuses that require management judgment. Significant changes in disaggregated revenue by geography or product line can reveal shifting business mix before it appears in headline numbers. Compare revenue growth against contract liability growth to assess sustainability, and scrutinize any changes in the timing of recognition that coincide with earnings pressure.