NOTE 23. OPERATING SEGMENTS AND RELATED INFORMATION
Busey’s reportable segments are determined by its chief executive officer, who is the designated chief operating decision maker. Busey is organized into three reportable operating segments: Banking, Wealth Management, and FirsTech. These operating segments are strategic business units that are separately managed, as they offer different products and services and have different marketing strategies.
To evaluate segment performance and make informed decisions regarding the allocation of capital and personnel to the segments, the chief operating decision maker reviews each segment’s revenues, consisting of net interest income plus noninterest income, and net income, against budgeted revenues and net income on a monthly basis. This process enables Busey to (1) determine the cost and availability of funds within each business segment, (2) assess the profitability of a specific business segment by aligning relevant costs with revenues, and (3) evaluate each business segment in a way that reflects its economic impact on consolidated earnings.
Banking
The Banking operating segment provides a full range of banking services to individual and corporate customers through First Busey Corporation’s wholly-owned bank subsidiary, Busey Bank.
Busey Bank has 79 banking centers located throughout Illinois; the St. Louis, Missouri MSA; southwest Florida; Indianapolis, Indiana; the Dallas-Fort Worth MSA; the Kansas City MSA; Wichita, Kansas; Oklahoma City and Tulsa, Oklahoma; Phoenix and Tucson, Arizona; Denver and Colorado Springs, Colorado; and Clayton, New Mexico.
Banking services offered to individual customers include customary types of demand and savings deposits, money transfers, safe deposit services, individual retirement accounts and other fiduciary services, automated teller machines, and technology-based networks, as well as a variety of loan products including residential real estate, home equity lines of credit, and consumer loans. Banking services offered to corporate customers include commercial, CRE, real estate construction, and agricultural loans, as well as commercial depository services such as cash management.
Wealth Management
The Wealth Management operating segment provides a full range of asset management, investment, brokerage, fiduciary, philanthropic advisory, tax preparation, and farm management services to individuals, businesses, and foundations. Services are provided through Busey Capital Management, Inc., a wholly-owned subsidiary of Busey Bank, and Busey Wealth Management, a division of Busey Bank.
Wealth management services tailored to individuals include trust and estate advisory services and financial planning. Business services include business succession planning and employee retirement plan services. Services for foundations include investment strategy consulting and fiduciary services.
FirsTech
The FirsTech operating segment provides comprehensive and innovative payment technology solutions through Busey Bank’s wholly-owned subsidiary, FirsTech. FirsTech's multi-channel payment platform allows businesses to collect payments from their customers in a variety of ways to enable fast, frictionless payments. Payment method vehicles include text-based mobile bill pay; interactive voice response; electronic payment concentration delivered to Automated Clearing House networks, money management, and credit card networks; walk-in payment processing for customers at retail pay agents; customer service payments made over a telephone; direct debit services; merchant services referral solutions serving partner Financial Institutions and their business customers; and lockbox remittance processing for customers to make payments by mail. FirsTech also provides additional tools to help clients with billing, reconciliation, bill reminders, and treasury services.
FirsTech's client base represents a diverse set of industries, with a higher concentration in highly regulated industries, such as financial institutions, utility, insurance, and telecommunications industries.
Segment Financial Information
The segment financial information provided below has been derived from information used by management to monitor and manage Busey’s financial performance. The accounting policies of Busey’s operating segments are the same as those described in the summary of significant accounting policies in “Note 1. Significant Accounting Policies.” Busey accounts for intersegment revenue and transfers at current market prices. Goodwill and total assets are summarized below by operating segment. The “other” category included in the tables below consists of the parent company, First Busey Risk Management, Inc. until its dissolution on December 18, 2023, and the elimination of intercompany transactions:
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| As of December 31, 2025 |
| (dollars in thousands) | Banking | | Wealth Management | | FirsTech | | Other | | Total |
| Goodwill | $ | 360,180 | | | $ | 14,108 | | | $ | 8,992 | | | $ | — | | | $ | 383,280 | |
| Total assets | 17,880,797 | | | 152,422 | | | 45,373 | | | 26,144 | | | 18,104,736 | |
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| As of December 31, 2024 |
| (dollars in thousands) | Banking | | Wealth Management | | FirsTech | | Other | | Total |
| Goodwill | $ | 310,595 | | | $ | 14,108 | | | $ | 8,992 | | | $ | — | | | $ | 333,695 | |
| Total assets | 11,856,651 | | | 126,180 | | | 57,737 | | | 6,154 | | | 12,046,722 | |
Financial results by operating segment, including significant expense categories provided to the chief operating decision maker, are summarized below:
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| Year Ended December 31, 2025 |
| (dollars in thousands) | Banking | | Wealth Management | | FirsTech | | Other | | Total |
| Interest income | $ | 893,854 | | | $ | — | | | $ | — | | | $ | 6 | | | $ | 893,860 | |
| Intersegment interest income | — | | | — | | | 62 | | | (62) | | | — | |
| Interest expense | 310,058 | | | — | | | — | | | 14,193 | | | 324,251 | |
| Intersegment interest expense | 3,210 | | | — | | | — | | | (3,210) | | | — | |
| Net interest income | 580,586 | | | — | | | 62 | | | (11,039) | | | 569,609 | |
| Provision for credit losses | 52,743 | | | — | | | — | | | — | | | 52,743 | |
| Net interest income after provision for credit losses | 527,843 | | | — | | | 62 | | | (11,039) | | | 516,866 | |
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| Noninterest income | | | | | | | | | |
| Wealth management fees | — | | | 69,426 | | | — | | | — | | | 69,426 | |
| Payment technology solutions | — | | | — | | | 20,000 | | | — | | | 20,000 | |
| Treasury management services | 17,322 | | | — | | | — | | | — | | | 17,322 | |
| Card services and ATM fees | 18,048 | | | — | | | — | | | — | | | 18,048 | |
| Other service charges on deposit accounts | 6,281 | | | — | | | — | | | — | | | 6,281 | |
| All other noninterest income | 11,701 | | | 754 | | | (11) | | | 6,454 | | | 18,898 | |
| Intersegment noninterest income | 1,795 | | | — | | | 1,588 | | | (3,383) | | | — | |
| Noninterest income | 55,147 | | | 70,180 | | | 21,577 | | | 3,071 | | | 149,975 | |
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Revenue | 635,733 | | | 70,180 | | | 21,639 | | | (7,968) | | | 719,584 | |
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| Noninterest expense | | | | | | | | | |
| Salaries, wages, and employee benefits | 206,640 | | | 28,870 | | | 10,589 | | | 42,964 | | | 289,063 | |
| Data processing | 36,551 | | | 2,590 | | | 3,702 | | | 338 | | | 43,181 | |
| Amortization of intangible assets | 15,735 | | | 879 | | | — | | | — | | | 16,614 | |
| Interchange expense | — | | | — | | | 5,194 | | | — | | | 5,194 | |
| All other noninterest expense | 104,371 | | | 2,691 | | | 2,818 | | | 16,269 | | | 126,149 | |
| Intersegment noninterest expense | 18,427 | | | 3,330 | | | 1,534 | | | (23,291) | | | — | |
| Noninterest expense | 381,724 | | | 38,360 | | | 23,837 | | | 36,280 | | | 480,201 | |
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| Income (loss) before income taxes | 201,266 | | | 31,820 | | | (2,198) | | | (44,248) | | | 186,640 | |
| Income taxes | 50,924 | | | 7,637 | | | (435) | | | (6,748) | | | 51,378 | |
| Net income | $ | 150,342 | | | $ | 24,183 | | | $ | (1,763) | | | $ | (37,500) | | | $ | 135,262 | |
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| Year Ended December 31, 2024 |
| Banking | | Wealth Management | | FirsTech | | Other | | Total |
| Interest income | $ | 523,648 | | | $ | — | | | $ | — | | | $ | 33 | | | $ | 523,681 | |
| Intersegment interest income | 324 | | | — | | | 48 | | | (372) | | | — | |
| Interest expense | 183,126 | | | — | | | — | | | 17,944 | | | 201,070 | |
| Intersegment interest expense | 2,664 | | | — | | | — | | | (2,664) | | | — | |
| Net interest income | 338,182 | | | — | | | 48 | | | (15,619) | | | 322,611 | |
| Provision for credit losses | 7,495 | | | — | | | — | | | — | | | 7,495 | |
| Net interest income after provision for credit losses | 330,687 | | | — | | | 48 | | | (15,619) | | | 315,116 | |
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| Noninterest income | | | | | | | | | |
| Wealth management fees | — | | | 63,630 | | | — | | | — | | | 63,630 | |
| Payment technology solutions | — | | | — | | | 21,983 | | | — | | | 21,983 | |
| Treasury management services | 8,377 | | | — | | | — | | | — | | | 8,377 | |
| Card services and ATM fees | 13,424 | | | — | | | — | | | — | | | 13,424 | |
| Other service charges on deposit accounts | 9,440 | | | — | | | — | | | — | | | 9,440 | |
| All other noninterest income | 20,563 | | | 1,323 | | | — | | | 942 | | | 22,828 | |
| Intersegment noninterest income | 1,402 | | | — | | | 1,071 | | | (2,473) | | | — | |
| Noninterest income | 53,206 | | | 64,953 | | | 23,054 | | | (1,531) | | | 139,682 | |
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| Revenue | 391,388 | | | 64,953 | | | 23,102 | | | (17,150) | | | 462,293 | |
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| Noninterest expense | | | | | | | | | |
| Salaries, wages, and employee benefits | 117,730 | | | 26,631 | | | 10,130 | | | 21,128 | | | 175,619 | |
| Data processing | 20,631 | | | 2,263 | | | 3,692 | | | 538 | | | 27,124 | |
| Amortization of intangible assets | 8,916 | | | 1,141 | | | — | | | — | | | 10,057 | |
| Interchange expense | — | | | — | | | 6,001 | | | — | | | 6,001 | |
| All other noninterest expense | 67,528 | | | 2,836 | | | 2,736 | | | 9,593 | | | 82,693 | |
| Intersegment noninterest expense | 11,457 | | | 3,096 | | | 1,443 | | | (15,996) | | | — | |
| Noninterest expense | 226,262 | | | 35,967 | | | 24,002 | | | 15,263 | | | 301,494 | |
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| Income (loss) before income taxes | 157,631 | | | 28,986 | | | (900) | | | (32,413) | | | 153,304 | |
| Income taxes | 40,365 | | | 6,956 | | | (230) | | | (7,478) | | | 39,613 | |
| Net income | $ | 117,266 | | | $ | 22,030 | | | $ | (670) | | | $ | (24,935) | | | $ | 113,691 | |
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| Year Ended December 31, 2023 |
| Banking | | Wealth Management | | FirsTech | | Other | | Total |
| Interest income | $ | 480,438 | | | $ | — | | | $ | — | | | $ | 105 | | | $ | 480,543 | |
| Intersegment interest income | — | | | — | | | 54 | | | (54) | | | — | |
| Interest expense | 140,917 | | | — | | | — | | | 19,005 | | | 159,922 | |
| Intersegment interest expense | 3,006 | | | — | | | — | | | (3,006) | | | — | |
| Net interest income | 336,515 | | | — | | | 54 | | | (15,948) | | | 320,621 | |
| Provision for credit losses | 2,860 | | | — | | | — | | | — | | | 2,860 | |
| Net interest income after provision for credit losses | 333,655 | | | — | | | 54 | | | (15,948) | | | 317,761 | |
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| Noninterest income | | | | | | | | | |
| Wealth management fees | — | | | 57,309 | | | — | | | — | | | 57,309 | |
| Payment technology solutions | — | | | — | | | 21,192 | | | — | | | 21,192 | |
| Treasury management services | 7,435 | | | — | | | — | | | — | | | 7,435 | |
| Card services and ATM fees | 12,305 | | | — | | | — | | | — | | | 12,305 | |
| Other service charges on deposit accounts | 10,134 | | | — | | | — | | | — | | | 10,134 | |
| All other noninterest income | 14,507 | | | 514 | | | — | | | (2,182) | | | 12,839 | |
| Intersegment noninterest income | 1,149 | | | — | | | 1,554 | | | (2,703) | | | — | |
| Noninterest income | 45,530 | | | 57,823 | | | 22,746 | | | (4,885) | | | 121,214 | |
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| Revenue | 382,045 | | | 57,823 | | | 22,800 | | | (20,833) | | | 441,835 | |
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| Noninterest expense | | | | | | | | | |
| Salaries, wages, and employee benefits | 111,834 | | | 24,474 | | | 8,522 | | | 17,767 | | | 162,597 | |
| Data processing | 18,217 | | | 1,937 | | | 3,013 | | | 541 | | | 23,708 | |
| Amortization of intangible assets | 8,963 | | | 1,469 | | | — | | | — | | | 10,432 | |
| Interchange expense | — | | | — | | | 6,864 | | | — | | | 6,864 | |
| All other noninterest expense | 70,798 | | | 2,503 | | | 2,154 | | | 6,015 | | | 81,470 | |
| Intersegment noninterest expense | 13,178 | | | 2,698 | | | 1,100 | | | (16,976) | | | — | |
| Noninterest expense | 222,990 | | | 33,081 | | | 21,653 | | | 7,347 | | | 285,071 | |
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| Income (loss) before income taxes | 156,195 | | | 24,742 | | | 1,147 | | | (28,180) | | | 153,904 | |
| Income taxes | 32,342 | | | 5,938 | | | 317 | | | (7,258) | | | 31,339 | |
| Net income | $ | 123,853 | | | $ | 18,804 | | | $ | 830 | | | $ | (20,922) | | | $ | 122,565 | |