WEBSTER FINANCIAL CORPWBS
WEBSTER FINANCIAL CORP Revenue Disclosure
Revenue from Contracts with Customers
The following tables summarize revenues recognized in accordance with ASC Topic 606, Revenue from Contracts with Customers. These disaggregated amounts, together with sources of other non-interest income that are subject to other GAAP topics, have been reconciled to non-interest income by reportable segment as presented within Note 20: Segment Reporting.
| Year ended December 31, 2025 | ||||||||||||||||||||
| (In thousands) | Commercial Banking | Healthcare Financial Services | Consumer Banking | Corporate and Reconciling | Consolidated Total | |||||||||||||||
| Non-interest Income: | ||||||||||||||||||||
| Deposit service fees | $ | 18,491 | $ | 75,879 | $ | 64,191 | $ | (670) | $ | 157,891 | ||||||||||
Loan and lease related fees (1) | 9,688 | — | — | — | 9,688 | |||||||||||||||
| Wealth and investment services | 13,130 | — | 17,874 | (21) | 30,983 | |||||||||||||||
Other (2) (3) | — | 35,877 | 1,667 | 1,861 | 39,405 | |||||||||||||||
| Revenue from contracts with customers | 41,309 | 111,756 | 83,732 | 1,170 | 237,967 | |||||||||||||||
| Other sources of non-interest income | 88,441 | 657 | 16,501 | 57,953 | 163,552 | |||||||||||||||
| Total non-interest income | $ | 129,750 | $ | 112,413 | $ | 100,233 | $ | 59,123 | $ | 401,519 | ||||||||||
| Year ended December 31, 2024 | ||||||||||||||||||||
| (In thousands) | Commercial Banking | Healthcare Financial Services | Consumer Banking | Corporate and Reconciling | Consolidated Total | |||||||||||||||
| Non-interest Income: | ||||||||||||||||||||
| Deposit service fees | $ | 19,904 | $ | 78,211 | $ | 63,591 | $ | (562) | $ | 161,144 | ||||||||||
Loan and lease related fees (1) | 14,170 | — | — | — | 14,170 | |||||||||||||||
| Wealth and investment services | 13,122 | — | 20,133 | (21) | 33,234 | |||||||||||||||
Other (2) (3) | — | 31,996 | 1,067 | 4,088 | 37,151 | |||||||||||||||
| Revenue from contracts with customers | 47,196 | 110,207 | 84,791 | 3,505 | 245,699 | |||||||||||||||
Other sources of non-interest income (4) | 95,908 | — | 28,847 | (118,555) | 6,200 | |||||||||||||||
| Total non-interest income | $ | 143,104 | $ | 110,207 | $ | 113,638 | $ | (115,050) | $ | 251,899 | ||||||||||
| Year ended December 31, 2023 | ||||||||||||||||||||
| (In thousands) | Commercial Banking | Healthcare Financial Services | Consumer Banking | Corporate and Reconciling | Consolidated Total | |||||||||||||||
| Non-interest Income: | ||||||||||||||||||||
| Deposit service fees | $ | 15,987 | $ | 81,051 | $ | 71,539 | $ | 741 | $ | 169,318 | ||||||||||
Loan and lease related fees (1) | 17,633 | — | — | — | 17,633 | |||||||||||||||
| Wealth and investment services | 11,544 | — | 17,477 | (22) | 28,999 | |||||||||||||||
Other (2) | — | 7,062 | 6,199 | 4,193 | 17,454 | |||||||||||||||
| Revenue from contracts with customers | 45,164 | 88,113 | 95,215 | 4,912 | 233,404 | |||||||||||||||
Other sources of non-interest income (4) | 80,101 | — | 19,636 | (18,804) | 80,933 | |||||||||||||||
| Total non-interest income | $ | 125,265 | $ | 88,113 | $ | 114,851 | $ | (13,892) | $ | 314,337 | ||||||||||
(1)A portion of Loan and lease related fees on the Consolidated Statements of Income is comprised of income generated from factored receivables activities (through the third quarter of 2024 only) and payroll financing activities that is within the scope of ASC Topic 606.
(2)Other income included in the Corporate and Reconciling category that is in scope of ASC Topic 606 is comprised entirely of immaterial fee revenue from contracts with customers attributable to interSYNC.
(3)The increase in Other income for Healthcare Financial Services during the years ended December 31, 2025, and 2024, is primarily attributed to the acquired Ametros business, which recognized $29.6 million and $23.0 million from contracts with customers in those reporting periods, respectively.
(4)The negative revenue amount in Other sources of non-interest income for the Corporate and Reconciling Category during the years ended December 31, 2024, and 2023, was primarily attributed to $136.2 million and $33.6 million of net losses on sale of investment securities recognized in those reporting periods, respectively.
Major Revenue Streams
Deposit Service Fees. Deposit service fees consists of fees earned from commercial and consumer customer deposit accounts, such as account maintenance and cash management/analysis fees, as well as other transactional service charges (i.e., insufficient funds, wire transfers, stop payment fees, etc.). Performance obligations for account maintenance services and cash management/analysis fees are satisfied on a monthly basis at a fixed transaction price, whereas performance obligations for other deposit service charges that result from various customer-initiated transactions are satisfied at a point-in-time when the service is rendered. Payment for deposit service fees is generally received immediately or in the following month through a direct charge to the customers’ accounts. Certain commercial customer contracts include credit clauses, whereby the Company will grant credit upon the customer meeting pre-determined conditions, which can be used to offset fees. In addition, certain healthcare financial services contracts include revenue share clauses, whereby the Company will reduce or refund deposit service fees or make referral payments to attract and retain customers and their accounts. Such revenue share costs are recognized as a reduction to revenue in the period incurred. On occasion, the Company may also waive certain fees. Fee waivers are recognized as a reduction to revenue in the period the waiver is granted to the customer.
The deposit service fees revenue stream also includes interchange fees earned from debit and credit card transactions. The transaction price for interchange services is based on the transaction value and the interchange rate set by the card network. Performance obligations for interchange fees are satisfied at a point-in-time when the cardholders’ transaction is authorized and settled. Payment for interchange fees is generally received immediately or in the following month.
Loan and Lease Related Fees. As previously discussed in Note 2: Business Developments, the Company sold its factored receivables loan portfolio, which included the related customer contracts, in the third quarter of 2024. Prior to the completion of that transaction, the Company recognized factored receivables non-interest income from fees earned from accounts receivable management services. The Company factored accounts receivable, with and without recourse, for customers whereby the Company purchased their accounts receivable at a discount and assumed the risk, as applicable, and ownership of the assets through direct cash receipt from the end consumer. Factoring services were performed in exchange for a non-refundable fee at a transaction price based on a percentage of the gross invoice amount of each receivable purchased, subject to a minimum required amount. The performance obligation for factoring services was generally satisfied at a point-in-time when the receivable was assigned to the Company. However, if the commission earned did not meet or exceed the minimum required annual amount, the difference between that and the actual amount was recognized at the end of the contract term. Other fees associated with factoring receivables included wire transfer and technology fees, field examination fees, and Uniform Commercial Code fees, where the performance obligations were satisfied at a point-in-time when the services were rendered. Payment from the customer for factoring services was generally received immediately or within the following month.
Payroll finance non-interest income consists of fees earned from performing payroll financing and business process outsourcing services, including full back-office technology and tax accounting services, along with payroll preparation, making payroll tax payments, invoice billings, and collections for independently-owned temporary staffing companies nationwide. Performance obligations for payroll finance and business processing activities are either satisfied upon completion of the support services or as payroll remittances are made on behalf of customers to fund their employee payroll, which generally occurs on a weekly basis. The agreed-upon transaction price is based on a fixed-percentage per the terms of the contract. The Company also withholds an agreed-upon hold-back reserve, which may be applied to cover defaults or other amounts owed to the Company under the contract, and which is returnable to the customer upon termination of the contract provided that all contractual obligations have been fully satisfied. When the Company collects on amounts due from end consumers on behalf of its customers and at the time of financing payroll, the Company retains the agreed-upon transaction price payable for the performance of its services and remits an amount to the customer net of any advances and payroll tax withholdings, as applicable.
Wealth and Investment Services. Wealth and investment services consists of fees earned from asset management, trust administration, and investment advisory services, and through facilitating securities transactions. Performance obligations for asset management and trust administration services are satisfied on a monthly or quarterly basis at a transaction price based on a percentage of the period-end market value of the assets under administration. Payment for asset management and trust administration services is generally received a few days after period-end through a direct charge to the customers’ accounts. Performance obligations for investment advisory services are satisfied over the period in which the services are provided through a time-based measurement of progress, and the agreed-upon transaction price with the customer varies depending on the nature of the services performed. Performance obligations for facilitating securities transactions are satisfied at a point-in-time when the securities are sold at a transaction price that is based on a percentage of the contract value. Payment for both investment advisory services and facilitating securities transactions may be received in advance of the service, but generally is received immediately or in the following period, in arrears.
Other Income - Ametros. Other income for the Healthcare Financial Services segment primarily includes revenues recognized in connection with contracts with customers from the acquired Ametros business. The nature of such revenue primarily pertains to income earned from arranging sales of in-network products and services, which is recognized at a point in time. Under the terms of these arrangements, the Company has determined that it acts in the capacity as an agent and, therefore, records revenue on a net basis. Other income related to Ametros also includes revenues earned from providing post-settlement medical management and compliance services, which are recognized over time.
The Company evaluates its contracts with Ametros customers for material rights, or options, to acquire additional goods or services for free or at a discount. The contracts for post-settlement medical management and compliance services contain renewal options that represent a material right, which is recognized as a separate performance obligation at the inception of the arrangement. The Company allocates the transaction price to material rights using the practical alternative, which allocates the transaction price to the services expected to be provided and the corresponding expected consideration. Material rights are recognized at the time the service is transferred or when the option expires.
In addition, a fixed, non-refundable fee that represents an advance payment for access to future services is initially deferred and subsequently amortized into other income ratably over the estimated life expectancy of the member. During the years ended December 31, 2025, and 2024, $2.0 million and $1.6 million, respectively, of such deferred revenue was recognized in Other income.
Deferred Costs to Obtain Contracts and Deferred Revenue
Contracts with customers generated deferred costs to obtain contracts and deferred revenue of $6.6 million and $25.3 million, respectively, at December 31, 2025, and $3.0 million and $22.8 million, respectively, at December 31, 2024. These balances pertained to contracts with customers from the acquired Ametros business.
Historical Timeline
| Fiscal Year | Filed | |
|---|---|---|
| 2025 | Feb 27, 2026 | Showing above |
| 2024 | Mar 3, 2025 | |
| 2023 | Feb 27, 2024 | |
| 2022 | Mar 10, 2023 | |
| 2021 | Feb 25, 2022 | |
| 2020 | Feb 26, 2021 | |
| 2019 | Feb 28, 2020 | |
| 2018 | Mar 1, 2019 | |
About Revenue Disclosures
Revenue disclosures under ASC 606 explain how a company identifies performance obligations, allocates transaction prices, and determines when revenue is recognized. This section is essential for understanding whether reported revenue reflects genuine economic activity or aggressive accounting choices. Analysts examine the mix of point-in-time versus over-time recognition, which directly affects revenue timing and comparability.
Key signals: rising contract liabilities (deferred revenue) suggest strong future revenue visibility, while declining contract assets may indicate slowing project milestones. Watch for variable consideration estimates — rebates, returns, and performance bonuses that require management judgment. Significant changes in disaggregated revenue by geography or product line can reveal shifting business mix before it appears in headline numbers. Compare revenue growth against contract liability growth to assess sustainability, and scrutinize any changes in the timing of recognition that coincide with earnings pressure.