Segment information
In January 2025, the company changed its organizational structure to better align its portfolio of solutions to more effectively address evolving client needs and take further advantage of the synergies across the company’s reportable segments. The company’s business processing solutions, which were reported within Other, have been integrated into the company’s ECS and CA&I reportable segments. Additionally, the company’s application development and modernization capabilities, which were reported within ECS, have been operationally centralized within CA&I. These changes did not impact the company’s consolidated financial statements as of December 31, 2024 and 2023. Prior period amounts have been reclassified to be comparable to the current period’s presentation.
The company’s reportable segments are as follows:
Digital Workplace Solutions (DWS), which provides workplace solutions featuring intelligent workplace services, proactive experience management and collaboration tools to support business growth;
Cloud, Applications & Infrastructure Solutions (CA&I), which provides digital transformation in the areas of cloud migration and management, applications and infrastructure transformation and modernization solutions; and
Enterprise Computing Solutions (ECS), which provides solutions that harness secure, high-intensity enterprise computing and enable digital services through software-defined operating environments.
This segment structure reflects the financial information used by the company’s chief operating decision maker (CODM) to make decisions regarding the company’s business, including resource allocations and performance assessments, as well as the current operating focus. The company’s CODM is a group that consists of the President and Chief Executive Officer, the Vice President and Chief Operating Officer and the Vice President and Chief Financial Officer.
The CODM evaluates the performance of the segments based on segment revenue and segment gross profit. The company’s CODM regularly reviews cost of revenues by segment and treats it as a significant segment expense. Segment revenue and segment gross profit are exclusive of certain activities and expenses that are not allocated to specific segments and reported in Other as described below. The company does not report assets by reportable segments as this information is not reviewed by the CODM on a regular basis.
Other, as presented in the reconciliation tables below, includes revenue and cost of revenue associated with the company’s United Kingdom business process outsourcing consolidated joint venture, which is a non-core business activity. Additionally, Other includes certain expenses within cost of revenue such as cost reduction charges, amortization of purchased intangibles and unusual and nonrecurring items that are not allocated to specific segments. These amounts are combined within other revenue and other gross profit (loss) to arrive at total consolidated revenue and total consolidated gross profit (loss) as reported in the reconciliations below.
No single customer accounts for more than 10% of revenue.
The following table presents certain financial information by reportable segments:
Total SegmentsDWSCA&IECS
2025
Revenue$1,870.1 $508.4 $732.8 $628.9 
Cost of revenue1,299.2 434.5 585.0 279.7 
Gross profit$570.9 $73.9 $147.8 $349.2 
Capital expenditures$68.8 $5.7 $8.4 $54.7 
2024
Revenue$1,915.4 $523.5 $764.4 $627.5 
Cost of revenue1,319.7 441.4 614.9 263.4 
Gross profit$595.7 $82.1 $149.5 $364.1 
Capital expenditures$70.8 $6.0 $9.3 $55.5 
2023
Revenue$1,927.8 $546.1 $761.5 $620.2 
Cost of revenue1,344.7 469.9 613.8 261.0 
Gross profit$583.1 $76.2 $147.7 $359.2 
Capital expenditures$68.6 $3.9 $10.2 $54.5 
Presented below is a reconciliation of total segment revenue to total consolidated revenue:
Year ended December 31,202520242023
Total segment revenue$1,870.1 $1,915.4 $1,927.8 
Other revenue80.0 93.0 87.6 
Total consolidated revenue$1,950.1 $2,008.4 $2,015.4 
Presented below is a reconciliation of total segment gross profit to total consolidated loss before income taxes:
Year ended December 31,202520242023
Total segment gross profit$570.9 $595.7 $583.1 
Other gross profit (loss)(21.5)(9.8)(31.8)
Total gross profit549.3 585.9 551.3 
Selling, general and administrative expense(391.2)(424.2)(450.3)
Research and development expense(24.6)(25.2)(24.1)
Goodwill impairment(55.0)(39.1)— 
Interest expense(53.4)(31.9)(30.8)
Other (expense), net(297.3)(140.8)(393.9)
Total loss before income taxes$(272.2)$(75.3)$(347.8)
Geographic information about the company’s revenue, which is principally based on location of the selling organization, properties and capitalized contract costs, is presented below:
Year ended December 31,202520242023
Revenue
United States$792.9 $864.1 $889.0 
United Kingdom229.2 241.1 289.3 
Other foreign(i)
928.0 903.2 837.1 
Total revenue
$1,950.1 $2,008.4 $2,015.4 
Properties, net
United States$39.0 $42.4 $45.9 
Other foreign(i)
14.1 14.7 18.4 
Total properties, net
$53.1 $57.1 $64.3 
Capitalized contract costs, net
United States$50.2 $9.1 $21.3 
Australia6.0 7.6 8.0 
United Kingdom6.0 5.2 2.2 
Other foreign(i)
11.4 9.3 3.8 
Total capitalized contract costs, net
$73.6 $31.2 $35.3 
(i) No other individual country’s revenue, properties, net and capitalized contract costs, net exceeded 10% for the years ended December 31, 2025, 2024 and 2023.

Historical Timeline

Fiscal YearFiled
2025Feb 25, 2026Showing above
2024Feb 21, 2025
2023Feb 26, 2024
2022Mar 1, 2023
2021Feb 22, 2022
2020Feb 26, 2021
2019Feb 28, 2020
2018Mar 4, 2019
2017Mar 12, 2018
2016Feb 21, 2017
2015Feb 29, 2016

About Segments Disclosures

Segment disclosures break a company into its reportable operating units, revealing revenue, profit, and asset allocation that consolidated financial statements obscure. Under ASC 280, segments must match how the chief operating decision maker views the business, providing a window into internal management structure and resource allocation priorities.

Key signals: compare segment margins to identify which units drive profitability and which destroy value. Watch for changes in the number of reportable segments — segment aggregation or disaggregation often coincides with strategic shifts or attempts to obscure declining performance. Intersegment elimination patterns reveal internal pricing practices. The reconciliation between segment totals and consolidated figures exposes corporate overhead allocation and unallocated items. Geographic revenue concentration highlights regulatory and currency exposure. Compare segment-level capital expenditure against segment revenue to assess where management is investing for future growth versus harvesting existing assets.